Lexus of Atlantic City

Stay as far away from this dealership as possible. Charged for imaginery brake repairs, over $ 1000; $ 85 for an oil change which included 7 quarts of oil for a small sedan (ES30) «thought it was another model», know of any model lexus that uses 7 qts?

I wasn’t planning on complaining in writing, but I was so irritated when I got this ‘customer satisfaction’ survey from the manager I had to rant a little. Enclosed is my response:
Ed,
I was extremely disappointed by the way I was treated when I came into your dealership this past Wednesday morning. The only reason that I came in was because I found what was claimed to be a certified pre-​owned vehicle on your website. This vehicle is a Lexus IS250c VIN: JTHFF2C23B2514755 /​Stock: L12326A. I was excited about coming down to your dealership, and I had planned my entire day around making a deal for this car. I live approximately 90 miles away, thus it took me almost 2 hours to drive to your dealership. Since I knew it would be a long drive for me, I specifically asked the person I spoke to on the phone, Danielle, if there were any issues or anything I needed to know about this car. She assured me that the car was in great shape and that I would love it.
Upon my arrival, I was escorted to the office of one of your salesmen, Chuck. The first thing he said to me when he walked in was, «I don’t think you are going to want to buy this car.» I walked outside with him to discover that the car had damage to the hood and bumper. Multiple pockmarks and paint chips marred the appearance of car. I also observed what appeared to be water and moisture damage to the headlights, which is a big safety concern for me. When I asked Chuck if this was something that your dealership was willing to repair his response was, «It wouldn’t be ‘cost effective’.» I asked him if this was a certified pre-​owned car, and he told me «Yes, it is.» As I was walking out the door, Chuck stopped me and told me he would ask his manager if the dealership would be willing to fix it. He walked out a few minutes later and told me again, «We won’t fix it, it wouldn’t be cost-​effective.» I stated to him that I wished he would have told me this car had this type of damage before I drove all the way down there, and his response was, «I thought those marks would buff out.» As I walked towards my car to leave, he was trying to convince me to buy a 2015 model.
On top of the inconvenience involved in wasting my time driving 2 hours in both directions, I was extremely irked by Chuck and Danielle fooling me with a ‘bait and switch’ tactic. The photos on the website did not indicate any sort of damage to the front of the vehicle. Not only that, but this vehicle is being sold as a ‘Certified Pre-​owned’ vehicle. How is it possible to claim a vehicle has gone through a 161 point inspection, and yet no one thought to repair the cosmetic damage as well as the more serious issue of water in the headlights? I had driven down to your dealership with the intention of purchasing this car. I felt assured by the promise of a CPO warranty that any issues with the vehicle would be repaired prior to it being offered for sale. I feel let down by Lexus as a brand, and offended by your salesman, Chuck, in particular.
Enclosed are the answers to the questions you asked me.
Did you receive the information requested? Yes _​_​_​No _​X_​_​ (It was falsely advertised)
Did anyone call you to review your request? Yes _​X_​_​No_​_​_​Did not give a number_​_​_​ (Danielle)
Were you given a price? Yes _​X_​_​No _​_​_​ (Danielle repeated the price on the website when I intiially called)
Are you still actively working with a sales consultant? Yes _​_​_​No _​X_​_​
If you purchased a vehicle elsewhere, could you tell me where and why?
I would not purchase any vehicle at your dealership based on the way I was lied to and treated.
Is there anything we could have done or can do to enhance your online shopping experience?
Yes. If there is damage to a used car then be upfront about it. I would’ve respected your honesty. I still might have considered purchasing the car if I knew about the damage in advance, and the price was adjusted accordingly.
If you haven’t purchased a vehicle yet, is there anything we can do to earn your business?
No. I would not come to your dealership again.

No good… I brought my car in for a service. When I got it back, I noticed that several things were broken. I called them the following day and left a message, but they didn’t return my call. I called back several days later and spoke with a person. They told me that these things were broken when I brought them in. Total BS runaround.

Buyer Beware!
I purchased a Certified Pre Owned vehicle in late October of 2014 from Lexus of Atlantic City. I live in Maryland but bought from this location because the vehicle had the options, color and interior I wanted. The people were friendly enough at the time of purchase and pick up. There were some problems with the vehicle. For instance, no front floor mats and no manuals. Things that I would have thought were obvious but I was otherwise pleased with the vehicle. Then I noticed the windshield. It had a chip in the field of vision of the driver. I pointed this out and was told they would pay to have it repaired. So I drove the vehicle back to Maryland. I needed a state inspection to register the vehicle. It failed because of the windshield. I call the local Lexus dealer to ask about a repair. They suggested I bring the vehicle in to see if it could be repaired. I did. They informed me the windshield should have been replaced by Lexus of Atlantic City because it did not meet Lexus CPO standards. They even showed me the CPO guidelines book. It was explicit. If the chip was in the driver’s field of vision or the vehicle does not pass state inspection the windshield must be replaced with Lexus certified parts. Now I’m not happy. I call Lexus of Atlantic City and after much back and forth they agree to replace the windshield with a Safelite product. I was informed by my local Lexus dealership that the Safelite option was ¹⁄₃ the cost and not a Lexus approved part. Furthermore, they told me it was a safety issue because the Lexus windshield added to the structural integrity of the vehicle in a rollover. After more push back; Lexus of Atlantic City agreed to replace the windshield with Lexus parts. It should not have been that difficult and they (Lexus ofAtlantic City) should have replaced the windshield in the first place. I will give them the benefit of the doubt as to why they did not. Now I’m just waiting for them to mail me the owners manuals and floor mats. Simple enough. I email my sales rep numerous times inquiring about when they might arrive. No reply. I finally threaten to go to Lexus and someone replies that the items are on the way. They never arrive. I go to Lexus out of pure frustration. They tell me to contact Lexus of Atlantic City again. I did and was told again the items were in the mail. Nothing. I finally go back to Lexus and speak with a supervisor. She apologizes and agrees to send the manuals from Lexus and gives me a 150 $ service credit for the floor mats. This was not the Lexus experience I was hoping for but maybe it will save someone else the same.

I leased a 2015 Lexus from this dealer. Since I was moving from out of state a majority of the business had to be handled over phone and email.
When the specific vehicle arrived (they found one with the specific options), we scheduled pick up and all paperwork was finished within an hour and I was on my way.
In summary, it was an easy and seamless car buying experience for a busy professional.

Went there couple Months ago to buy a used camry the only reason I waited was to still make sure I leave a legit review man was that a great experience. everybody was so nice honest and friendly from my used car salesman Barry to the manager to the finance manager. car is great price is fair very nice and smooth operation they even filled up my gas tank free and send me pack of fancy chocolate a week later. I told them u got a customer for life and I really ment it. it’s more of a great experience than anything else. way to go guys god bless.))

Great service, convenient scheduling and always a complete explanation of any necessary or suggested work before it is done. All this and loaner cars when needed. When you buy a Lexus you expect the best and Lexus of Atlantic City delivers on service as much or more than on the sale. I know I am on my third Lexus.

These people are over the top great to their customers. We’ve used them several times to work on our nearly new, purchased elsewhere ES330. Each time they have gone FAR BEYOND any reasonable expectation.
First time we had just purchased the car — again it was used with 14,000 miles on it and was purchased elsewhere. Brought it in for a pulsation in the brakes. They replaced all four rotors and pads at no charge. Last time I checked brakes are not even covered by any manufacturer’s warranty.
More recently, we dropped off our car for recall work. They are super organized and efficient. Drive in following the green lights and you’re greeted my someone who is expecting you and knows what to do and say. They loaned us a brand new loaner when they were under no obligation or expectation to do so. The repair was completed quickly, at no charge and when we picked up the car it was washed and the gas tank was filled up! When we brought it in we only had a ¼ tank of gas.
I can not recommend these people highly enough. Compare this review to my experience with Lilliston Ford and RK Chevrolet.