AT&T

Worst customer service I have received at an att store. The manager or employee Irving was more interested in playing games on his phone than helping me. And when he did have to do anything it was clearly an inconvenience.

Ultra crappy customer service once again. Used to go there years ago and had horrible service then so I switched locations. Went there again today and even though they had enough people to help the two customers I got ignored for twenty minutes. Four people working there and not one said anything to me. One of the reps took off while I was there. NEVER going back for any reason. Avoid this place like the plague.

Worst customer Service ever! These guys are a joke. Be careful of what they say and what they tell you. They are total scam artist. Justin has got to be the worst and same with Amir who does nothing but sit around and twirl his funny mustache. Pathetic and incompetent employees is what this little 5×5 square is made of. Save yourself a trip and a headache and visit a AT&T store; which isn’t saying much. Good luck on your iPhone adventures!!!

Walked in on 4 employees standing around a phone watching porn… They couldn’t stop the video fast enough so I heard a few seconds of it. All four of them look like children with their hands caught in the cookie jar. This place is shady, go somewhere else.

Buyers beware. I was sold a defective tablet. Before I returned it, I was told the restock fee was $ 35. I was also told by an store associate it was $ 35. When he went to process the return, He tried to dress it up as if I was only paying $ 9.50. I had to ask him if I looked stupid? Don’t waste you time going to this store. If you wish to keep AT&T, go to a COR store.

I only give this place 1 star because I cant give it a 0 star. The manager here is a completely rude and ATT should be ashamed to have him as a manger.
I had 3 lines on a Family Talk plan for $ 155 a month and one of his representatives talked me into switching to a next plan that would supposedly end up costing me a cheaper rate. Got my first bill and I was charged $ 100 more totaling $ 255 because apparently his employee forgot to transfer all 3 lines and only transferred 2 lines so I was being charged 2 different rate plans. When I tried to explain this to him he started yelling at me in front of other customers and employees how he does not know what his employee told me or what happened as he was not there but I agreed to that and there was nothing he could do about it. He is a complete asshole!
I called customer service Joyce W. sweetest lady ever and within 15min she had my plan completely fixed along with $ 109 credit to make up for the fees I incurred!
Dealing with the douche manager at this store truly makes me think about changing carriers!

This place had bad customer service! I’ve been with Att for 6 years and never seen customer reps with NO PRODUCT knowledge. When in front of customer yelling back and forth. I stood there for over 30 mins! I tell him while I’m here for him or say he couldn’t help me and talk to the rep next to him! # rude
He ask me the same question over and over!

Best customer service! Thank you Amir!
My wife’s Android phone broke a couple of days ago. Good thing she had insurance coverage so we were paid by the insurance company for the unsubsidized price of the phone. We went and look for a used replacement phone to use for the meantime until we are eligible to upgrade next year. We found an iPhone seller on Craigslist and we decided to meet at this ATT store. Once at the store, we told Mr. Amir what business we have and if he could help us with verifying the imei number of the iPhone to make sure the iPhone was not blocked or stolen. Amir was very professional and he really helped us making sure the phone is good to go and we will not have any issue. Aside from verifying the imei, transferring the iPhone account to ours, he also helped us transferring all of our contacts to our new phone. Although we were charged for the SIM card ($ 25 each), he suggested calling Att corporate and explain our situation and see if the $ 50 SIM card charges can be waived. We did what he told us and ATT credited us $ 50 for our next bill.
Mr. Amir really raised the bar in customer service! If you live or close to the area and needed assistance with your ATT account, you should come to this place and you won’t be disappointed.

For the most part I’m really not happy with this place. I love the service don’t get me wrong but the fact that I was billed 120 a week after setting up my service pissed me off. I went in there wanting to buy an iPhone, and Agustus (real name Agusto I’m just trying to insult him because I feel insulted) or whatever his name is WOULD NOT stop trying to get me to buy an android. He was pushing it, and pushing it, bagging on the iPhone calling it the «I dumb-​dumb» talk about great management. Tyler has been a great help with my situation, the only thing is yesterday they said he’d call me to resolve a problem I was having and he never did. But no big deal we can figure it out. But the freakin Agustus guy… Man he shouldn’t be a manger… Love you :)

I went there yesterday to change my phone number because I recently moved here to Descanso, so I wanted a local number. I went there and there were about 5 reps talking to clients very into it. No welcome to ATT or anything. Oh well. I was just standing therefor about 15 – 20 minutes, in the meantime the reps are talking to the customers about what they had for dinner the last night and where their grandparents came from. Still waiting. When another customer came in, one heavy set rep rushed to help him, I went off and told them if they were able to seem me because I didnt think I was transparent. He looked all hurt and told me that he didnt see me. I did the change of address and change of number. The manager, he just looked smug there. Horrible place to do business. Rude and unprofessional