MasterCuts

As a disclaimer I will say that we did not get serviced by the ladies there, and that this review is in regards to the customer service.
My husband needed a simple military cut and stopped in here because it was convenient. There were 2 people working at the time. One working on a lady’s hair, and the other a man. After the man paid and took leave a girl customer walked in and was acknowledged by the hair dresser who said «OMG I haven’t seen you in like a year!,» beckoning her to her seat and completely ignoring my husband after he’d been waiting there for 30 minutes. It seriously disgusted him and he promptly left rather irked.
A Buddy buddy system does not work well in a customer service environment, and should be addressed. I hope management will see this and correct the issue.
Do not come here if you are a walk in, you may just be wasting your time.

Worst hair cut experience ever for my 14 years old daughter and for me as a mother. My daughter had just started to get confortable with her curly hair when we decided to go to Master Cuts to have a «Hair professional» do a trim before the holidays. I specifically asked Christine Anaya to do a trim and fix my daughter’s layers. She finished my daughter’s haircut while I was getting mine done by another stylist. When I looked at my daughter’s hair I was very dissapointed. I thought I had trusted my daughter’s hair with a «professional». The cut was hideous! Not what we asked for at all. I felt like crying but I held myself together. I paid for the services, tipped both stylists and walked out of the place very dissapinted. I went back after walking around the mall, I wanted that stylist to fix my daughters hair. She straighted the front hair and proceeded to continue cutting it. At that point I was very upset! She cut my daughters curly hair wayyyy too short in the front and messed up her layers. It was horrible! My daughter wanted to shave hair whole head because of that stylist unprofessionalism who obviously doesn’t know how to cut curly hair. I went back today spoke with another stylist, she clearly saw and acknowledge that it was a poorly done job by the stylist the night before. She stated that unfortunately there was little to nothing she could do to fix the damage done to my daughters hair. She apologized for the poorly work performed but did not offer to compensate my daughter for getting her beautiful curly hair ruined at this place. We were just told that we needed to wait for her hair to grow back.
Thank you MC and their «professional» stylists

I’ve been using Mastercuts for several years now and the quality of service is a 10! The El Cajon location in parkway plaza is always clean and the staff are friendly. I highly recommend visiting this salon. Kudos to the Manager, Helen, for taking pride in what the salon has to offer.

Absolutely love it here! My stylist new how to deal with my curly hair and cut it perfectly. She also helped my find products to calm my frizz. I’m going to become a regular here!

Great cut, very friendly! Walked in and was sat right away. Listened very well to my requests and delivered!

Done a hair cut here and the staff seemed all nice. Chelsea can work wonders, very professional and talented aside from being very nice. Now that I have a haircut will be going back to color it :)

Had a good experience here!!! after going to Regis Salon and treated poorly. i left and came to Mastercuts, i was greeted by Chelsea who had outstanding customer service and gave me a haircut i really loved. she was patient and took her time, she was working alone on a monday night but still was very proffessional and did and amazing job. I will definitely be back and finally found someone I can trust with my hair. Thank you”

I always leave this place super satisfied and feeling amazing. Chelsea is a master at cutting my hair. Not only does she do a 5-​star salon job, but she also gives practical, hair-​saving advice. After years of searching, I finally found a place I can trust.

My experience here was horrible! I told Gina I just wanted a trim and that I was trying to grow my hair out. She talked a big game and acted like she understood what I wanted. She started cutting my hair, and then started to tell other employees how horrible my hair was. She jacked my hair up! She cut off SO much when I just asked for a trim. The back of my hair is about 5 inches longer than the front! Worst haircut I’ve ever had!

I just moved to San Diego a few weeks ago so I was looking for somewhere to get my haircut. I work right across the street from Parkway Plaza so I figured I’d try there. Chelsea was my stylist & she was AMAZING & gave me exactly what I wanted. Super friendly & easy to talk to. I had a wonderful experience.

Nereida is amazing! Best eyebrow waxes in town and she also is the only person I will ever let straighten my hair from here on out! Service was fast and I was a walk in but I booked my next appt right after she finished! I can’t recommend her enough!

I have been coming to this place maybe more thn 2 years and everytime i am more thn satisfied! All the staff are so nice and friendly! My hair cutter’s name: Nereda. I referred her almost all my friends and every of my friends went to her was more thn happy. I will be keep coming here to get my hair cut.

This place has awful service. Lemme tell you. My moms getting her haircut. And they are doing everything else at the same time just like a nail salon. These people suck ass.

I don’t get my hair cut very often, so I don’t have much to compare it to. I thought the staff was professional. My hairstylist listened to me and gave me the haircut I wanted. The price of 18 dollars was very reasonable for a shampoo and cut. I would come back to this place.

I got my hair cut here last week. Nothing drastic, just a trim, and I wanted her to even out my hair. I had been growing it out, and it was really uneven in places. She (I believe her name was Violeta) shampoo’d me, splashed water in my face, yanked on my hair, etc. The cut took a suspiciously short amount of time, and she had me out the door within 20 minutes, strolling the mall with wet hair. (How are you gonna NOT even blow dry your client’s hair?) I pay and leave, not really knowing what my haircut looks like because my hair’s still soaking wet.
I get home and look in the mirror, and my hair is JUST AS UNEVEN AS IT WAS WHEN I WALKED IN. She did not even out my hair like I asked, she basically took the horrible uneven haircut I had before and took a couple inches off each strand! Thus leaving me with a haircut two inches shorter and *JUST* as uneven, if not more! The main thing I asked was to even it out, and she didn’t. Also my «bangs» are so thin! I don’t think two strands of hair constitutes as bangs.
I didn’t even wanna go back in there to get my $ 18 back. I grabbed a pair of scissors and evened my hair out in my bathroom. And I did a great job. It’s actually even now.
My family has gone here before, and they’ve always had a bad experience. Maybe I’ll cut my family’s hair now, since apparently I’ve found my gift in cutting hair.

Never will I go to a place in the mall again. I walked in and asked for a simple side bang I got bangs that looked like a two year old cut them. I went to a high end salon they tried to fix them but they were so bad. It’s been a few months and they are still growing out. So thankful I didn’t get highlights!

I read the last review about the women with tattoos. She has been doing my hair for 10 years. I have never had a problem. She is the only one I trust to color or cut my hair. I have been blonde with highlights and now I have black hair. I tried other places and a couple times they tried to make my hair blonde, and it turned orange! Not at Mastercuts. All the girls there are very nice and I will keep going back.

I was worried after reading reviews for this location, and wondered if getting my haircut on a Monday was a good thing (someone told me once never to get your haircut on a Monday), but Kelsea listened to what I wanted and gave me a great haircut, despite me not paying for the «blowdry/​style» (and having a $ 10 off coupon). I am tickled; my hair is too darn cute.

So my boyfriend decided he wanted to get a hair cut and wanted me to go with him to pick out a style. When we called to set up an appointment the woman on the other end sounded very rude saying, «Um​.no just come in we don’t set up appointments.» When we got there a tall skinny wrinkly woman with jet black hair and tattoos all over said, «What do you need done today?» my boyfriend responded by telling her just a hair cut. We decided to look through the books at look for what he wanted done. When he chose what he wanted this girl with bright blue long hair and a septum piercing started washing and cutting his hair. She was not friendly and the entire time she took long breaks to look at the outcome of the cuts she was doing and she had a worried look on her face, which in turn made me worry. When she was done it was not at all like what my boyfriend asked for. Her response, «Well I’m not use to doing this kind of hair cuts, and maybe it will look better after a couple of days.» Maybe?! Also, if you are not sure how to do a haircut maybe you should have suggested another person to do the haircut and not just wing it. Poor customer service and bad hair styling.

They are awesome! I had a bad expieriance with another salon and they made everything so cool! My 6 year old has Cerebral Palsy and cant sit straight but Nereida did such a good job and was SO sweet! Will for sure be back for his hair cuts! The girl working the front desk was awesome too! Great place!