E & E Electronic Engineering Research

save yourself the headache and go with someone else

I purchased a building with one of E and E’s alarm Systems in it. The system was very old and obsolete. While remodeling I asked them to activate the system, there were only four sensors in the entire 14,000 ft.² building, 2 door contacts and 2 motion detectors. The system was terribly inadequate but I felt it was better than nothing. Two of them were malfunctioning so they came out and service the system and charged me $ 250. After the system repeatedly malfunctioned sending the police to the building I finally told them to pick up the system I was changing to someone else. They threatened to sue me even though I had not signed a contract. I had the system removed and the new uninstall, sent them 2 certified letters requesting they pick up the equipment but they never did. Buyer beware, there are many choices available for alarm systems DO NOT use E&E.

Do not use this company for their alarm monitoring service! They won’t do yearly service unless you pay $ 140 vs other more well known company they include that service. This company is unprofessional and is not up to the industry standard, I had ADT for other properties and they are way more professional. I already told my friends not to continue with their service once the contract expires, and to make sure that they must write to disconnect the service long before the due day otherwise it’s auto renewal. I made a mistake signing up with them and regret it since day one, it’s just like giving money away without knowing if your property is secure. Bad service and rude reps.
BTW. look at the filtered reviews.

I had my alarm system installed by them. The two guys they sent did not look or talk very professional. They almost looked like the people I am trying to protect against. My husband assured me it will be ok, since they were referred by a friend. I wasn’t very impressed with the installation. It looked amateurish at best, devices were taped with double sided tape or rubber glue and the touch pad was crooked. They didn’t clean their mess. Well after a couple years we needed service and they took three days to get here and they sent one of the original installers and he didn’t seem to know what the problem was and said he’ll have to come back. Well we called the friend that referred EE to us and told him the situation. He was surprised and asked if (name withheld) was one of the installers. I said no. He said to call EE and ask for the specific technician so I did and I was told he no longer works for them. After informing our friend that the specific technician no longer worked for them he said he’s going to cancel his service because that technician is the only one he trusted. I wish I knew this before hand. Speaking to the office people is a chore in it’s self. They are a asian company and speak primarily mandarin. Well I speak fluent mandarin since birth and I had a hard time explaining my situation to two workers and the office manager. Finally I was able to cancel. Our friend had the same problem canceling his system. By the way, EE sent me a bill for the service call. I called them and tried to explain that the service man they sent couldn’t fix the problem and left, and I shouldn’t have to pay. After 15 minutes I just hung up and sent the check.