Liu Wu Hui, MD

I would give 0 star if I could, this doctor never helped, asked him if I can get a ultra sound exam he said yes will apply for me through insurance waited 2 weeks called nurse and nurse told me I should do blood test 1^st and there is no application in the system which means he forgot or what? Then I just go and take a blood test asked him again he said ok, and now already 3 weeks no reply again ! Tired play game with him just switched to my previous Doctor. Also every time the 1^st thing nurse talk to me is 20 dollars co-​pay plz ! The doctor keep telling me don’t worry it’s not cancer !? So only patient with cancer could cause your attention or what? Jesus!

I can’t believe how horrible my visit was at this office. My insurance placed me with Dr. Liu Wu Hui either by default or as a joke. The only person I interacted with was his wife, the receptionist. I honestly thought she was racist, since she was so rude to me compared to the other Asian patients. But after reading the other reviews, it makes sense, she is the doctors wife and has no people skills or empathy. I totally caught her off guard when I used cool collective logic to explain my insurance information was being updated but she would not be able to see it in her insurance web portal for the next 7 days. She had told me that the group listed on my medical card needed to be updated and that I needed to call them to update the information to see the doctor. I followed her instructions but I don’t think she realized I was going to do it right on the spot. The rep helping me told me that Dr. Liu Wu NEVER updated his office with UnitedHealth. The rep told me they will update and retrodate on their behalf but it would not be visable in Dr. Liu Wu’s web portal for 7 days. The rep even provided me with a confirmation number for Dr. Liu Wu’s reference. All this for nothing. She told me that she will look tomorrow to see if it went through even after i told her she wouldn’t see an update. She didn’t even know what «retrodate» meant. But I did tell her she was «retro retarded.» She also told me that all this is my problem and she would be able to assist in 7 days…“nothing I can help you with.” I then asked if i could get a list of the urgent care facilities tied to Dr. Liu Wu and she didn’t want to supply that. I told her im covered to urgent care facilities affiliated with Dr. Liu Wu! It’s like this was all new information to the dumb lady. I was new to this whole HMO stuff, but her! She does this for a living and is married to the doctor. I never want anyone to have this poor experience in any place, let alone in the medical sector. I don’t like people who don’t have empathy for others. Below is a link one can go to report their sorry excuse of a doctor’s office.

Poor customer service! Receptionists does not understand and speak English well, all they care about it collecting insurance card to get paid, but not provide the service and curiosity of people,

better go somewhere else this guy shouldn’t even be on medicals doctor list — what a freakin loser

Was never able to get an appt. After 8 calls to the office over a 4 day period, I gave up but not before I was treated rudely. I was left on hold for 12 mins then they hung up on me. I called back and the receptionist acted like I was bothering her. She took my number said she’d call me in 20 mins and hung up on me again. I never got a call back. I called the following day. Left on hold, got yelled at when I told her to please help me. I told her I was going to report her office to medical because they assigned this doctor to me. She hung up and when I tried to call back she would pick up the phone and just hang up. DO NOT GO HERE!

Thursday, Jan 02, 2014, I took my wife to see Dr Liu. She has extensive mouth sore and needed medicines. By now, everyone should know, the receptionist is Dr Liu wife. I am totally agreed with all the reviews. She is a total B**** !. She doesn’t have any people skills or professionalism. She will throw things at you or argued with the patient. As soon we singed our name on the clip board, she spoke out loud to her husband (Dr. Liu), we can not accept her insurance card. Because, the insurance Co. refuses to paid the claim. I asked her, are you sure? Because, I do have all the claim receipts from the insurance Co. Anyway, she said, if i want to see Dr Liu, «i need to pay $ 40 in cash». Since we already there and next to be seen, I gave her $ 100 bill and she said, I will give you your change after the prognosis. We walked into the doctor office. My wife told Dr Liu, she has mouth sore and needed medicines. He looked at her and agreed. He said, the injection will make you feel better. We were really curious and asked, what type of injection you just gave her. «He said, this is a secret, I can not tell you» What the hell? What did you gave her? He said, she will feel better tomorrow. As we walked out the doctor office. He told his wife to charge $ 25 for the shot. By now, we just want to leave this place and will NEVER be back again ! We asked for the receipt and $ 35 she owed.. I hope my wife feel better tomorrow. «This is a secret, i can not tell you. » OMG … SO SHADY !!!

Took my MIL here to see the doctor for her rheumatism because she works on weekdays and can only see the doctor on Saturdays. Practically empty clinic on a Saturday morning, yet we had to wait 15 – 20 minutes for I don’t know what. All’s almost well and we got a prescription for the pharmacy of our choice. He gives her an injection and tells her to come back the next week. The weird part was that the receptionist did not issue us a receipt and we had to ask for it. She practically throws it on the counter.
The second time, he gave her another injection. Something must’ve happened because her knee starts acting up the same week and hurts like crazy. She quit her work immediately and can only stay at home now because she can barely walk.
My MIL’s friend takes her back to the doctor and he wasn’t much help — tried to give her more medicine. He then says she doesn’t need to pay and writes her a prescription and says he will fax it to the pharmacy next door. However, the receptionist insists that she needs to pay even though the doctor has said she doesnt need to. After going back and forth arguing, my MIL gives up and leaves, without paying and without the prescription, which he didn’t fax over anyways. All in all he has taken more than $ 300 from my MIL.
This doctor is SHADY, SHADY, SHADY. Please, go somewhere else if u can.

I’ve had this doctor since I was a toddler. He’s really hasty and just asks what’s wrong and gives you a prescription & asks you to leave. One time I said I had menstrual cramps and he gave me calcium. Wrong Cramps !
He’s the closest doctor to me and I don’t have to have an appointment to visit him, which is the only reason why he has this 1 star.
I finally started seeing a doctor at UCLA, and saw the biggest difference in service and I realized that I don’t have to spend my money on a doctor who doesn’t give a crud.
Plus he gets really anal when you ask him to give you the prescription to take it to a pharmacy and not his pharmacy which he gets a commission off of.