OSGO Furniture

I’m going to post what I had blogged about when I had to deal with these idiots. .…
We’d been having some problems with a furniture store. Towards the beginning of January, we placed an order for a love seat and two stools. We were told it would be about 2 weeks since we were having them made. Less than two weeks passed and they called us to say that the items were ready. We went to get them and we were told no one knew who’d called us and there was nothing ready. So, I mentioned it to my co-​workers and it turns out that other people have had trouble with orders from this same place. They took 5 months to get one of my friend’s couches to him. Then we found out that Rodrigo’s parents had waited 4 months for an order before finally canceling. After this we were, of course, worried. We received about three more calls saying that our things were ready when they really weren’t. Finally, Rodrigo told them to cancel the order and pretty much had to argue with the sales guy. We ended up not canceling and getting free delivery. :P They delivered the items on Valentine’s Day. The stools, though, were not assembled. When Rodrigo came home and was trying to assemble them, we noticed that there were no screws. We called them back the next day and had been getting the run-​around for about a week. They were in the warehouse, no they weren’t, yes they were, they were going to bring them to us, no they weren’t, yes they were. We finally received a call today saying that they’d found them and we could go pick them up. I was in the area and went over to get them. I nearly laughed in the guy’s face when he handed me an envelope that read «Rodrigo R. screws». Too funny.
Well, we keep getting screwed. The furniture store that I was telling you about gave us the wrong screws. First, they didn’t know which ones were the ones that belonged to the stools we bought. We had to scan the instruction manual and email it to them. Then, after almost a week they said they’d found them and I went to pick them up. I guess I should’ve checked to make sure they were the right ones, but I didn’t think of that. When Rodrigo was going to assemble the stools, we noticed that they were the wrong ones. They are not the quantities that we need and all different colors. They gave us some gold, some silver and some black screws. I realize that we could just go to a home improvement store and buy the stupid screws but I just don’t think that it is too much to ask for the pieces of furniture you buy to come with the corresponding screws. That’s just me. The way I see it, that should be a given. So we were just absolutely fed up. FED UP. Rodrigo called the guy again and told him to just take the stools off the order and we’ll take them back. I think this guy hates us as much as we hate him by now and he told Rodrigo to just take the stools in and they would assemble them for us. Well, yeah. They were supposed to be assembled in the first place. Then the guy seemed frustrated because Rodrigo told him that he wanted the stools with the screws that belong to it (meaning not three different colors) So, really, local buddies, a word of advice.. .. stay away from OSGO furniture. I’d link you to their website but I don’t want to give them any traffic. Oh, and they misspelled «CUSTOMERS» in their website. It reads «cutomers». Nice.
As if all this weren’t enough, sales guy asked Rodrigo if he’d received his income tax refund yet so that we could go buy some more furniture. Uh, that’s soooo not going to happen.