Pep Boys Auto Parts & Service

I love this place. I have taken multiple vehicles here and never had a problem with the work or service. They even go as far as to check different prices out for me so that I get the best deal possible. I will continue to trust and take my vehicles here.

Great Service!!! The Customer Service Manager for Store #703 Brian Albert, went above and beyond to make sure everything with my vehicle was taken cared of. I am very pleased with the amazing service that was provided today. Thank you!

I got a coupon in the mail for an oil change and tire rotation for $ 19. I usually do it my self but I got a new truck and don’t have a jack that would lift it high enough to take the tires off yet so I figured I would use the coupon and kill two birds with one stone. Well I went there and it was kinda late but they were open and the guy says it will be a two hour wait there is only on guy working. OK I guess I will come back, figuring they just want to get out of there, there was only one car in there. He says mornings are a good time. Well the next morning same line, two hour wait, OK I will come back and I did to the same line but I waited since I needed an oil change. It took about an hour and they didn’t rotate my tires. So I go in and ask him and he talks to the mechanic. He comes back and says the tires are too low on tried. We went back and forth tell he says come back later and we will do it. The tires aren’t to low on tried they are fine, one is a little low on the edge but still fine and the reason I wanted them rotated. I am pretty sure they forgot and had already started another car and it would of been a pain. Honesty would have gone a long way here with the wait time, forgetting to rotate my tires and there policy. It may be there policy but my tires are fine.

Pep Boys are unabashed thieves! My first encounter with them was in Burbank, CA in 1995 and that was the last time that I ever had service work done, or have ever bought anything from their parts store. It was during a time when money was very tight for me and I will never forget it. Every time I even see a Pep Boys store or commercial I, out of sheer reflex utter these words out loud: Fuck you Pep Boys!
So let me get to this store. My mother-​in-​law uses them exclusively, which if I lived in El Paso would not be the case. So a month ago when a part was going out, she had me take it in for an oil change and to see what they would charge. I already did some research and knew what I would feel is acceptable. So when I called and they told me 2.5 times that cost ($ 450), my flashbacks from Burbank started. Not only was the estimate for the part I knew needed to be replaced too high, but they also decided an adjacent part was also in need of replacement. Odd, I didn’t think anything was wrong with it.
So when I go to pick up the car, I had a coupon for a free oil change, so when I gave it to them, they said Ok, and weren’t going to give me a receipt. I said, I wanted the receipt for my records, so just show it as a no charge and I also wanted to see the written estimate. It was pretty vague WHY the other part had to be replaced. I brought it to an independant repair shop and it was exactly what I expected to pay ($ 160)
Almost 20 years later and an entirely different state and the same bullshit tactics are still in play. Folks, this can only be tolerated by a slimy corporate mentality. Google «Pep Boys scam» and see for yourself. The mechanics are paid by a type of commission, so the more they charge you, the more ends up in their paycheck.
Steer clear of this and all Pep Boys!

We were traveling in our 2009 RV and. Blew both driver side rear tires slowly we drove to two other tire locations no one could help us! There was PepBoys ran in and the manager Brian said No Problem we can help you! What an amazing group of guys who work there! They had to get my 6 tires from several locations hand jack my RV up we were on the road in under 3 hrs and under 1k ! Thanks Brian and Max

So this review is from something that happened in August, just fyi, but there is a reason that I am writing it this much later from the incident. First of all, I walked into this Pep Boys in August en route from Virginia to Washington State, and in El Paso visiting family. All I needed was an oil change and to have my tires rotated. I had some stuff I needed to get done later in the day, so I dropped my truck off at around 930 in the morning and they said they’d have it ready by noon.
12 o’clock rolls around and no phone call from them. I let it go until one, then I called them up. They acted confused at first, then finally said that the oil change was done, they were just waiting for the rotation. Give them another hour. I’m already thinking, WTF, but what choice did I have at that point. At two I call again and they say, oh yes, well here’s the thing… oil change is done, but we could only rotate two of your tires because the one on the back right was over tightened at some point, and we need to order the part to fix it if you want us to take it off. They tell me they need to order the lug nut and also a strut for the tire. I’m thinking… strut? For my TIRE? I tell them, no, you know what, I’m going to drive it anyway, I’ll be right there. I get to the store, it still takes them over an HOUR to find all my paperwork, figure out which vehicle was mine, find the key, and try to talk me into $ 280 of more work. Which I did not let them do. Anyway, I made it up to Washington in one piece.
Fast forward to today. I bought four new tires from a place that I will be giving a positive review on Unilocal here shortly. I go in, they take all four tires off and have the new ones on for a great price in about forty minutes… No mysterious overtightened lugnuts and no mysterious strut that needed to be replaced. Let me just warn you, if you go to this Pep Boys… expect to be ripped off and have shoddy work done.