Peter S Herman MD PA

This place sucks. been here for two hours and still counting, would not recommend wasting your time here. They deserve zero stars but unfortunately that’s not an option on Unilocal

I scheduled my appointment for 12:45PM. I arrived at 12:30, because I like to be prompt and allow ample time to be comfortably situated at my appointments. When I first arrived, the receptionist started me off with paperwork that took less than 5 minutes to fill out. So far so good. The waiting room is fairly comfortable, with lots of reading material and a large tv to entertain you. for a couple hours.
I was finally called in at 3:40, where I was taken to another room and asked to fill out a questionnaire of sorts about my skin condition and habits. The lady who gave me the paperwork here was very sweet and had a good attitude, which was refreshing compared to the could-​care-​less demeanor of the other employees.
Dr. Herman came in and was very nice, then got right down to business. He examined my skin and started explaining his treatment for my conditions. It was a lot of information to take in, but he made it very clear and invited me to ask the nurse questions if I had any concerns. He was with me for about 15 – 20 minutes, then left to be replaced by another nurse. She answered my questions and concerns promptly, provided instructions left by the doctor, and with that I was finished in less than an hour.
He prescribed me around 7 products, 5 of which were to be purchased there. Price ranged from $ 30-​$ 55. One of the products prescribed was a face wash that was made by this institution. Seeing that made me question the doctor’s motives, not to say that it isn’t a good product.
TL;DR wait times are way too long, staff attitude is short of chipper (minus the doctor and a nurse); products prescribed can only be bought in-​house

Very good doctor and nice staff except for the billing lady. He will take his time with you as long as you give him the respect of waiting for him to chart your conditions carefully. I would recommend him to anyone. Many people complain about the wait times but that’s because he has a busy practice and gives each patient his best. He has been in this business for a long time and knows what he is looking at, so sometimes he does not have to go over your entire body with a fine tooth comb to figure out what is normal and what is not.

All these people are right, don’t ever come here unless you feel like making a whole day of it, they are truly ridiculous. I learned my lesson about going somewhere before I Unilocaled it, never again!!!

The staff are very rude. I’ve been waiting for 2 hours like always to see the doctor for less than 3 minutes when I’m paying for this visit. Absolutely ridiculous. I don’t think I’m ever coming here ever again. Terrible doesn’t describe how rude they are.

If there is a zero star I would give that. Absolutely the worst doctors office you can go to. The wait time is over 3 hours on average! Maybe the doctor is having sex in the back with one of his staff?

I have to agree with the other reviews. Tricare sent my husband to this place. His appointment was at 9am. He did not get called in until 11am. We will be calling Tricare to complain and request my husband never be sent to this provider again.

After arriving at 11:25 AM and signing in for my 11:30 AM appointment, I waited forty minutes when I overheard another patient indicate to the receptionist that the patient had been waiting for 1 hour and 55 minutes to be seen. Concerned, I asked the receptionist how long it might be before I would be seen. The receptionist indicated that it would be an additional 1 hour and 15 minutes. I then asked the receptionist why she did not inform me about the wait when I first signed in. The receptionist very rudely said to me «you mean, why didn’t you ask how long it would be?» and then proceeded to tell me that it was my responsibility to ask how long the wait would be. This is absurd – never have I been treated so poorly.

Tried to book an appointment but the secretary was very rude. I made an appt with another dermatologist who was much nicer. Guess Dr. Herman doesn’t need my business. After reading the other reviews, I am glad she was rude or I would have been writing about waiting for hours.

Shame on me for not consulting with Unilocal prior to visiting this office. I always do this before eating at restaurants, why wouldn’t I do it with a physician?!? Where do I begin? After waiting for two hours in the waiting room, and yes, I had a specific appointment time, I was then told I could not be seen because I did not bring my insurance card with me. After explaining to them that my insurance information was taken over the phone, and that I was never informed to bring my card with me, AND that I had just spent two hours in their waiting room, they were very cold and quick to suggest that I use my own personal credit card, otherwise I would not be seen. Now I know why.
Not only did they take my form of payment via credit card, they also submitted my claim to the insurance and got paid that way. One month later, after incessant calling, I still have not received my check in the mail, or even a call back from their offices. BBB here I come.
As far as the visit goes, there were people (secretaries and nurses) in and out of my exam room without bothering to knock or say excuse me… needless to say, it was very intrusive and rude. The secretary who checked me in at the beginning of my visit ended up taking my medical history, yeah, I know, and then I waited another 15 – 20 minutes in the exam room for the doctor that was very brief and had outdated dermatological methods (who uses compounds anymore?). It appeared to me that this agency/​company has ulterior motives, and not the patients best interest in mind, as the majority of cleansers and medication they prescribe are only sold in-​house and not in pharmacies. Further, they STRONGLY suggested that I only use a specific pharmacy. Can we say kickback? Lastly, not all of my concerns were addressed, yet the «doctor» was quick to bring up other cosmetic issues that he stated could be addressed in further visits.
Overall, it was and continues to be a horrible experience. I cannot wait to cut my ties and pretend this whole situation never happened.

If I could give zero stars I would. I had a 2:00PM initial appointment and after arriving and filling out my paperwork I sat in the waiting room. After an hour had passed I began talking with some of the many other patients in the waiting room. It seems some of them had been there since 11:00 AM and that this was a common occurrence! I spoke with the clerk and she said the doctor was running behind and it would be several hours before I would be seen. I asked her why she didn’t tell me this when I came in as I had more important things to do than spend several hours in a waiting room. I had already had to leave work early. She seemed unconcerned about my complaint so I left and will never return. The next day I spoke with some of my friends and they said spending several hours in Dr. Herman’s waiting room was the usual routine. My time is too valuable to spend it reading old magazines in the office of a person who cannot properly manage his practice and, from the response of his staff, doesn’t seem to care if patients are routinely left waiting for hours.

This place on Mesa St. is out of control. I had an approximate two hour wait my first time and an approximate one hour wait the second visit. I was seen by Dr. Karen Herman. The staff also mixed up the dates of one of my appointments forcing me to return at a later date. The staff was completely unapologetic. If you have high standards and are not extremely patient and tolerant of unprofessional conduct, look for another dermatologist. FYI-​My experience with the office of Dr. Cheryl Kosarek on Remcon, however, was completely the opposite so there is hope for people in El Paso who need to see a dermatologist.

One visit was too many for this doc, who was unapologetic after a two-​hour-​plus wait, at which time I walked out without having been seen. Cannot justify paying a professional for poor management and scheduling. Thankfully, it’s walking distance to the Mesa Street Bar and Grill, so the afternoon wasn’t a total waste of time.