Planet Fitness – El Paso – West Side

Did not allow my wife to tan, when we have been going in for 2 years now and always had not problems I got my member ship 2 years ago with an associate names Mathew who told us that the guest on the black card could also use the tanning bed. We have had no problem coming in and using the tanning for two years straight. On 1÷8÷15 we went in again and wanted to tan and a girl by the name Joseclyn told us that my guest (who I have been taking in for 2 years straight) could not tan. I told her that I have been doing this for two years without a problem and Mathew was there and I pointed out that he was the one that sold us the contract and every time we come in he always lets us tan. Mathew then stated he does not recall allowing my guest to ever tan even though he has been seeing us for 2 years do so and has talked to us multiple times, but when another associate is there, he then does not recall ever seeing us. Mathew has even sold my guest tanning lotion and tanning eye covers knowing that she was my guest and I was the one with the black card.

I suppose you get what you pay for. Still, I am very disappointed with this gym. In my experience, the place is clean enough, which is always a plus, but it doesn’t make up for the poor planning and badly maintained equipment. The free weight section of the gym is woefully small considering the number of people who go here to use it. Almost every time I have gone to this gym between 6pm and 11pm, I have had to wait for someone to finish using a bench, and then I feel rushed, like people are hovering around me waiting to take my spot on a bench. Despite the number of treadmills, I’ve gone here multiple times and not been able to get one because a number of them are out of order. Same thing with the elliptical machines– The equipment is less than a year old and yet I often find that I have to try a few machines before finding one that actually works, with a working headphone jack.
The worst part, though, is how rude people seem to be here with the equipment. Often, people just sit around or play with their phones or chat with their friends despite other people waiting to use the equipment. I think the staff needs to do a better job of making sure that people don’t «hog» the equipment, so that everyone has a chance to complete their workout.

I’m all about customer service and these guys nailed it. Just got off the phone with Jorge and he helped me out with my account when I was getting ready to cancel it. Basically told me that I am able to freeze my account so I can save some money during my moving process. Huge help and a very clean gym. Wouldn’t recommend any other place to sweat.

Why do people make fun of planet fitness so much? Lol
Pros:
This gym is very inexpensive! I only pay $ 10 a month for my membership.
The gym is clean and for the most part the staff is really courteous.
So what’s really cool is that their treadmills have a USB port for the IPhone and most of them have TVs too! How cool is that?! Now I don’t have to miss my novellas. Haha
Cons:
They don’t offer group classes like yoga, aerobics, kickboxing, zumba, etc. You have to go next door to Her Gym and pay like $ 50 extra a month! I will pass thank you :)
It gets crowded after 5pm and they are understaffed a lot which can lead to poor customer service on some days.
Other:
They give pizza out on certain days. I don’t know how I feel about this. I mean I’m trying to get in better shape and live a healthier lifestyle why temp me? Lol

Yes it’s cheap but there is poor maintenance and zero courtesy. People dropping weights, or worse, leaving them in the middle of the floor. Too many kids who go in packs and linger around the machines watching each other. People on cell phones ON SPEAKER. Don’t think of going there Wednesday or Thursday after 5 pm or Saturday after 12. It’s like bus loads of teens are dropping them off.

Lots of great workout equipment, inexpensive fees, but that doesn’t mean that they should not take care of their facility! Lights have been out for over a month. Lighting is bad as it is in the Ladies’ locker room for putting on make up after a work-​out/​shower. I have let them know, still waiting. I’m still enjoying my work-​outs!

Great gym! Cheap too! Tons of weight lifting equipment and even more cardio! My only one complaint is people need to learn how to use 30 min express work out and not just linger on one machine.