Spa & Nails On Mesa

I foolishly didn’t ask to see a menu. I asked for a basic pedicure and a French manicure with jell. Thereafter, I got slammed with a 200 $ bill due to «extra treatments». It feels super crummy to be taken advantage of like that. Needless to say, I will not be returning.

I’m a regular at this nail spa after moving from the East side of town. You will find a relaxing atmosphere with soft music playing in the background, I’ve never seen kids at this location. You can always expected to be greeted by friendly staff and offered a drink as you sit down for your service. They also have a wide variety of gel nail colors.

Ambiance is very nice and relaxing. The service however was subpar. I was coming in to town from Dallas to pamper a pregnant girlfriend before her baby shower and was shocked at the price we paid for the mani/​pedi «spa package» — they barely rubbed our feet and hands, my feet are still calloused and my gel nails have bubbles in them ($ 95! Including gratuity). One of the technicians managed to say everything you are not supposed to say to a first time pregnant mom in 2 minutes («are you sure there is just 1 baby in there?», «wow you are huge!», «due any day now?»…) so disappointed and will not return

My husband and kids gave me a gift certificate to this salon. I had frequented it a couple of times before and the service was okay. I don’t like to be pestered for «upgrades» which they do a lot here. When their regulars show up, you know it because they are so animated with them. Try and take your own gel polish and they charge you five to seven dollars for the top coat! They have this one lady do a lot of the pedicures and well,…she can barely understand you and does a below mediocre job. My feet came out feeling so rough, that I had to treat them when I got home. It was terrible.
My husband got me another gift certificate before I could tell him that I would rather not go there ever again. So, I gave it about a year and before my GC could expire I tried it again. Let’s just say my impression was not improved.

While visiting El Paso, and in dire need of a manicure, I started doing my research. I choose this establishment after reading about their dedication to a clean and comfortable environment, and the positive reviews. I was not disappointed!
My hands are rough from working on many projects, with very dry skin and cuticles. My nails are short and really what I wanted was to clean them up and apply Gel Polish to help keep my nails from breaking. I did not give Lee much to work with, however, he took very good care of me, even helped me find that «just right» color. I will be here for another month and plan to return for at least 2 more manicures and at least 1 pedicure. When I return in the fall? Hey, it will be my first stop!

This was my first mani pedi experience in El Paso over a year ago when I first moved here. I am now a regular customer and always see Kay. This place is like no other. It is so relaxing. The owners always make sure you are comfortable. If you are thirsty they will offer you water or even wine! I moved to the east side and have tried other places but the service doesn’t compare. Kay does an excellent job, and really cares about her customers. I have also had my lashes done by Michael and they have lasted 3 – 4 weeks! You will not be disappointed in this place. If you are ever unhappy they make an effort to fix it! All the employees are very pleasant and always talk to the customers and make you feel welcome and important! I know Angie does a great job with acrylic, and also Sophie is another very personable nail tech that is very good with mani and pedi’s.
Updated to add, for those complaining about the prices: you get what you pay for! You get excellent service, great surroundings, quality products, and a high standard of care. Why would you want an 8 dollar manicure where the polish is chipping and they massage your hands for 30 seconds with cuticle oil and dollar store lotion somewhere else? Pay a little extra here and you get better service!

Nice place, very friendly staff and seemingly clean establishment. However, they are way over priced and don’t charge the same amount for the same service twice. They are extremely slow. My first gel deluxe mani pedi cost me $ 65 not including tip and two months later it was $ 86 plus tip. First trip was 45 minutes. The second took three hours! Not worth it in my opinion. Go elsewhere.

I went on a Saturday and it was PACKED, but I was greeted immediately by the owner (who was super professional, attentive, and helpful in finding me a color combination that would match the photo I wished to replicate). I was shown to a pedi-​spa chair and was offered something to drink. I opted for water, which was cool and refreshing.
The place is very clean, HUGE, and it caters to wealthy/​upscale patrons. They are regulars, or know one another… because there was lots of talking. Oh yeah, it is LOUD due to all the ladies gabbing.
One thing that bothered me was… there is NO PRICE LIST to be seen. There is no menu of services, ANYWHERE. I was hesitant to stay, because I knew I was going to get sticker shock. I chose the basic mani/​pedi, to be safe. However, I still walked out paying $ 61 before tip… which is far too expensive for my budget.
The service was fantastic. Lots of recognizable faces in the staff, including the guy who did my services (who used to own another very good, moderately priced nail salon nearby). The service was meticulously clean, everything is disposable, single serving and prepackaged. The pedi-​spa massage chair is great, but I heard the lady next to me mention the massage was an extra $ 5. I don’t know if she meant the foot massage was extra or turning on the massage on the chair was extra. My guy proceeded to do a very good, basic pedicure (with massage and steamed towel, but no frills). My feet are now as soft as a baby’s bottom. He followed it with a good, basic manicure. My hands and feet look lovely, and I was there for 1 hour.
Verdict: Loud atmosphere, so bring headphones if you want to relax. The service is fantastic! The prices are exorbitant, so prepare to pay $$$$. It’s upscale, so only conservative nails. You won’t find nail art or designs here. Extensive gel nail lacquers to choose from, but the regular polish selection is more limited. Minus 1 star for the missing menu of services.

I have to say this place is very nice, upper scale & clean.
The reason I have it 3 stars are for a couple of reasons.
1. They are VERY expensive. I used to live in Austin, which has a MUCH higher cost of living & its not as expensive there as in El Paso. I used to get the same and or better quality nails/​manicures/​pedicures in Austin for $ 30-​$ 40 less per service in price.
2. I also don’t have HOURS to sit there to get my nails done. I went in for a fill for gel nails, and I had to sit for an hour + just to soak my nails, and I had to literally talk to the manager to get some attention. I was super pissed & still had to pay the $ 60 – 70 price tag for them. So after almost 3 hours & being pissed off, they lost my business and didn’t even try to make up for it, which is horrible customer service.
This place is nice, but it seems to me they see the people who are regulars and cater to them & for the new people that come in, they lose their business by not giving them the attention & customer service. Their prices are obnoxious compared to other nail places.
I most likely wont go back & am looking for new nail places.

I’m sorry others had a bad experience, but I’ve been twice (once on a weekday with no wait, and on a Sunday with a long but pleasant wait) and was really pleased. It was very clean, and the manicure/​pedicure itself was neat and lasted. The pricepoint was comparable to other places I have been.

This place ripped my husband off. The owner told me $ 60 for an hour massage on the phone and he ended up making my husband pay around $ 75 to $ 80. I wouldn’t recommend them for massages.

First off this place was the best kept secret in a great location with excellent service now it is a freaking dream come true in El Paso, this place went from like 1100 sq ft to like a whopping 3000 sq ft if not bigger and it’s better and the service is better and the work is better and I’m blown away with the awesome not El Paso décor and they all look so cool, this is an Asian –French chic fusion cool get your girlfriend or wife and sit her next to you and get pedi’s and feel indulgent like a star for a few moments! This place is great! Good job guys you all deserved this kind of place!