Dry Down

As I read these other reviews I can’t help but realize how delusional people are. Any sort of water damage cost money to fix. And it’s expensive everywhere. Jose helped me out more than he needed to and made the process as smooth as can be. My condo is older so they had to test for asbestos (laughing at the idiot’s «nuclear waste» comment in another review). They did and it came back positive. They recommended another company to handle that part and that went smooth as well.
This could have been very inconvenient and agonizing process for me but it wasn’t. I was amazing surprised at how smooth and streamline it went. Don’t base everything off of people who don’t know what they’re talking about, people that don’t like paying for services and people that have crappy insurance. Thanks guys — hopefully I won’t have to use you again.

My husband and I recently had the opportunity to work with the staff from Dry Down on a slab leak in our home. They were extremely quick in getting the necessary equipment to our home to start the drying out process. Their technicians were fast, proficient and friendly. They helped to make the whole process painless, and time consuming. I highly recommend this company for any home restoration services you may need. They did what they said they would, in the time frame quoted, and fast. Great customer service!

These guys are outrageous on their costs. My claims adjuster gave me a little over $ 400 for the fans, monitoring and time. My bill from them was over 2k. Be aware they leave the fans in longer than they need to and they put more fans in the home then they need to as well. Not happy with them at all. DO NOT USE THEM. Make sure you read the other reviews.

Highly highly recommend Dry Down! This is the second time they have rescued us as we have had pin hole leaks in the plumbing behind the walls, which of course you don’t discover until you see mold on your walls. (My house is barely 10 years old!) Jose and his crew were punctual, professional and clean. They covered all the walkways where they would be walking, wore booties and best of all, got rid of all the damage. I really really hope that this doesn’t happen to us again, but if it does, I know Dry Down will be there for me…

I had an emergency water cleanup needed recently in my new (to me) home. The plumber who came in the evening recommended these guys. They came to check it out within an hour. Because it was already 10 pm, Arno and team planned on coming back first thing in the morning to begin the cleanup so as not to disturb my neighbors in the middle of the night.
Arno and team arrived right on time early the next morning. They provided me with an estimate, which was completely reasonable. They promptly got to work — pulling drywall and flooring panels. They were efficient and Arno (lead tech) was constantly instructing his team and asking for progress updates.
As a new homeowner not having experienced such a process, Arno explained the cleanup and was very polite towards me; even reassuring me as I was certainly distaught. All the while barking orders at his team. :) I appreciated his no-​nonsense attitude and diligence on the job.
Not being familiar with this kind of work, I shared the scene with my sibling over the phone. She does demo and cleanup with Team Rubicon (military volunteers) and she gave big kudos on the work Arno and team completed.
They also returned periodically to check status, replace or rearrange machines, and all was completed in the estimated time frame.
The quality check guy, Brian, was great also — upbeat on the phone and in person.
No one wants to have to go through these emergency water situations, but if you do, I would recommend these guys. I don’t know why people stated they didn’t get an estimate — just ask them; they will provide.

DRY DOWN RIPPED ME OFF AND LIED TO MY FACE!
I never write Unilocal reviews, but I feel passionately enough about this terrible company to spend my time sharing with others the unethical business practices they run. I am astonished these guys are still in business with the way they purposely deceive their customers and successfully rip them off.
Bottom line is the technician who arrived onsite and led the clean up effort, Jose, lied to my face. Also the dry down office threatened to send me to collections for $ 1800 if I didn’t pay them an additional $ 1000 beyond the $ 2800 the insurance company already paid them. Dry Down claimed the insurance company didn’t pay the full billed amount and we owed them 1000. These guys are a real piece of work.
If you want the full story read on …
Initially, Dry Down came out on a recommendation from the plumber and gave me an estimate of $ 2800 for water damage (that’s right… the same amount the insurance company paid). I wasn’t sure if my insurance would cover the damage, so I sent him away and wanted to get another quote because it seemed really high. They called us back shortly after and said they were confident the insurance company would cover the damage, and that we would only be responsible for paying our deductible amount ($ 1000) to Dry Down in the event the insurance company didn’t pay for the claim. I had them put that in writing for me and they did. Sounds like a great offer (or deceiving sales tactic to win the job) right?
Jose and his crew did a good job cleaning up and were very courteous while they were here. I can’t complain about that. When it was time to pay, I hesitated for a second and told Jose that I would likely have to also pay my insurance company a deductible and asked him what would happen to my 1000 if the insurance does pay the claim and keeps my deductible. He said that we shouldn’t pay our deductible to the insurance company since we already paid it to Dry Down. I asked again what would happen if the insurance company forces me pay the deductible regardless (as I knew they would). His response… if that is the case then call the office and we would get our $ 1000 back. THANKS FOR LYING TO MY FACE JOSE!!! Wish I got his response in writing.
As you might guess from here, the insurance company collected my deductible. We called Oscar in the office the next day and informed him of this, and he said he would put a note in the file and that won’t be a problem. Wish I got that in writing too.
Fast forward a few months after the claim has been fully processed and Dry Down has been paid 2800 from the insurance company. We call Dry Down to get our 1000 dollars back and sure enough they tell us since the insurance company didn’t pay the full amount of the bill they are keeping our money. This is a BS excuse, since Dry Down way over billed the work anyway. Everybody knows insurance companies get way over billed all the time and then they will only pay a certain negotiated amount for a job.
Next they threatened to send us to collections for 1800 if we don’t pay the 1000. I asked to speak with a supervisor. His name was Jaime. Jaime wouldn’t take the time to listen to my story and understand how Dry Down is ripping me off and lied to my face. He was in a hurry to go on vacation the next day and quickly rushed me off the phone.
I feel sorry for all the employees that work for Dry Down that have to enforce their deceitful and unethical business practices. I hope they all find different jobs and that when Dry Down goes out of business the owners are punished for their evil way of working.

Absolutely ridiculous company and I would never recommend them! They gave me an estimate of 1500 – 2000 then leave there stupid equipment here for 4 days. We had to call them continuously to see when they were going to come pick it up. They said oh tomorrow, tomorrow came and they never showed up. Called again and again. Long story short they charge per day and the bill was over 3k. Not to mention they told me before they started this process that 99% insurance would cover it… And that enters a whole new mess for me! Do not use this company!!!

Water was seeping through my living room ceiling and although it was below the bath I could find nothing wrong in the bathroom. I called Dry Down and they found the problem quickly (toilet wax ring leaking) and cut out all the damaged drywall and cleaned up the mess. They also referenced a great handyman to make the repairs. After the work was done I checked Unilocal and was surprised that they had some bad reviews. I found them to be clean efficient, honest and fair, Their price was a little high but that was to be expected in an insurance driven market. I asked my friend who runs an electric company about the bad reviews and he said that «it is probably their competitors».

I had no idea how bad my situation was. Wife kept complaining about a bad smell throughout the house. After a major house cleaning and throwing out everything in my fridge. 2 days later we still had a horrible smell. So after thinking what that smell might be. I thought, maybe a dead cat or rodent underneath the house. After a quick inspection of one of my crawl spaces. It didn’t take long to figure out. I had a broken sewage pipe underneath my home. I called over my plumber which I’ve known for over 12 years. He recommended me to call out Dry Down. My plumber wouldn’t be able to fix the problem till waste was cleaned up. I totally understood. After calling the company and setting up an appointment. Guys were at my place 30 minutes before our schedule appt. Lead technician went over the situation and walked me thru the entire procedure. I assumed a quick shop vac and a whole lot of pupurri would do the job. Yeah right, I had no idea how extensive the procedure was. Guys knew there business. After agreeing for them to provide me there services. I had two guys in full jump suits diving into that mess.(literally) 3 hours later, 115 gallons of raw sewage pumped out, turned soil, sprayed for smell, fans and plastic laid out. They contacted my plumber to come back out to do the repairs. Plumber was so happy he didn’t have remove the broken pipe. Dry Down had already pulled it out to show me the cause of the problem. Totally happy with the service they provided. I couldn’t imagine trying to clean that mess in the time and manner they did. Wife was totally satisfied not able to smell that annoying stinch after they were done. I highly recommend this company to anyone.

Had to call Dry Down when I had an issue with my condo. Underneath the condo a water line broke and sprayed water upwards for a couple days before we were able to catch the leak.
After we discovered the leak we contacted a plumber and he was able to do an emergency visit and fix the broken water line quickly. He also explained the scope of the water damage. The ground was soaked and leak spray water towards the walls and down to the slab around the edges of the bedrooms. The damage left us flabbergasted.
It was Saturday evening when we contacted Dry Down and they did not hesitate to come over. We felt bad it being a Saturday night but this had to be fixed.
A technician arrived promptly went underneath to evaluate the damage. He thoroughly explained the damage and then thoroughly explain the plan to mediate the damage. He began to estimate the damage all along explained how best to present the damages to the insurance company. The estimate was through and had images to show. They took readings of the walls and floors and around the ceiling.
To dry out the bottom would take days. They offered to have packing service to remove our furniture items away from the effected walls. Throughout this whole experience Dry Down was always in communication with myself and the insurance co to answer any question I did not understand.
As the machines were left to dry the area they came back to check and were considerate to arrange the machines so that the noise did not impede on us and we were able to keep getting on with our lives.
I highly recommend Dry Down this has been the most challenging experience I have had since becoming a property owner and seems like working with HOA, plumbers, and Insurance Companies it was only Dry Down who was on our side helping us get through.

I was referred to the company by a co-​worker after I came home to find the inlet fitting on a toilet had blown sometime when I was at work. Needless to say there was about 6 hrs worth of water running throughout my house. DryDown responded quickly (even for the after hours response) and got to work right away after fully explaining the process, including insurance issues. The cleanup was fast and thorough. They even managed to work with my insurance (farmers) to ensure their fees were covered without any additional out of pocket expenses. Always responsive to my calls/​questions. As good of an experience I could hope for in that ugly situation.

This firm is dishonest and unethical. As another reviewer noted, in an emergency situation you will be at the mercy of a disreputable firm like Dry Down. After stalling in providing my homeowner’s insurance company with the information required to process my claim, Dry Down finally provided details of its exorbitantly high charge 18 months after the work was done. In the meantime, the firm placed a lien on my home without notifying me. After I reviewed the bill, I challenged the number of days that Dry Down had installed its equipment. Because they could not provide any evidence that their equipment was installed for 4 days rather than the 3 days that I had noted on my calendar, Dry Down finally agreed to refund a $ 417 overpayment. After two months of delays and lame excuses, the refund has not been paid. Beware of this firm!

Bottom line… they took care of my soaked floors, and damaged walls that were caused by my faulty toilet valve. Nothing sucks more than when you come home from a long day at work and your floors are soaked. Jim, my plumber, came over and fixed my valve and told me I should call these guys to take care of the damage that the water had caused. I initially thought I could do it myself, until I realized that the water had managed to somehow get into my walls. Dry Down showed up within an hour or so of calling them and explained that they see this a lot and its not uncommon for a toilet to cause all this water damage. The worker, (forget his name), was very helpful and explained what was needed to happen in order to get rid of the water as well as prevent any moisture from causing further damage. He advised me to call my insurance company and tell them what happened because usually these cases could be covered by my insurance. Had no idea! Unfortunately this whole ordeal was a pain in my backside, but I was grateful to dry down for their work and most importantly their expertise and knowledge.

Dry Down had a technician at my door within the hour. The service technician was very efficient and knowledgeable with water damage restoration, and was very professional. I highly recommend Dry Down.

I was hesitant on using drydown because of the negative feedback here on Unilocal after our water heater busted our plumber highly recommended them so I searched and found good and bad things about them, so I trusted his judgement and called drydown.
I found them to be professional, knowledgeable they helped me deal with my insurance company who were not willing to reimburse me for the damage. I would HIGHLY recommend them to anyone this is a 5 star company.

Dry Down came out to check on mold in two locations in my home. The tech stated «If you don’t have mushrooms growing, then you don’t have any mold». I laughed in my mind. Showed them an area and said «there’s no mushrooms here but here is some black mold». I gave them a piece of wood with the black mold, sent them on their way and hired another company. Recommend they watch what they say. I’m no dummy! :)
Good luck!

BE CAREFUL WITH THIS COMPANY!
I am a former property adjuster for a large insurance carrier and have had the displeasure of working with this company on multiple occasions. They do a decent job drying/​cleaning your home, but they’ll charge you an exorbitant amount to do so. These types of services are usually performed on an emergency basis, so you’re generally at the company’s mercy and billed after the work is complete. Use a company like this and you might find yourself in a major pickle later when you finally receive their bill. Insurance companies will only pay for what’s reasonable and customary. You may be on the hook for whatever they don’t pay. And if you’re unable to pay the difference, you’re looking at a possible lien on your home.
When it comes to water/​fire mitigation and/​or restoration, stick with one of the bigger name companies like ServPro, ServiceMaster, Belfor, Restoration Management, etc. They’ll do the same or better job but won’t inflate the bill to a ridiculous amount. If you insist on using this company, require them to provide you with a written estimate IN ADVANCE. If they decline to do so, move on.

Sewage under the house… Nightmare! Dry Down dispatched someone quickly to my house. They showed up in uniform ready to do the job. Their techs were so personable. They walked me through and explained everything that needed to be done. Their estimate probably wasn’t the cheapest, but their professionalism and quality of workmanship was well worth it. They strive for customer satisfaction, and I was definitely satisfied. I would refer them to all my friends and family.

We used this company at our home in the East Bay Area & we quite satisfied with their performance. They responded to a blown water heater that had soaked some carpet & drywall. The techs that did the work were on time, courteous & professional.

These guys are absolute crooks. We had a toilet overflow. The drywall and the carpet got a little wet.
These guys came out and estimated $ 6,384.52 just for the clean up. Only for the clean up!!! They would have another company come in for the reconstruction (install carpet, baseboards, etc.) Obviously they did not get my business.
I showed the insurance adjuster their written estimate. She could not stop laughing.
The guy was doing everything he could to scare me with mambo jumbo words about taking samples to a lab, etc. This is not nuclear waste for Christ’s sake!
When I asked him to give me the stuff he was telling me in writing, he said he could not and he left.
Be ware. Stay away!