Embassy Suites LAX South

I travel a lot for work (too much), and probably stay in about 30 hotels a year. This was the single worst hotel stay I’ve had in years, maybe ever. There were little gnats or fruit flies flying around in the room, housekeeping didn’t stop by one of the two days, and I had to go to an urgent care with food poisoning from their bistro restaurant. Yes, in hindsight a mistake to get the halibut at an Embassy Suites, but it seemed like a decent enough place and being next to LAX and the ocean, I figured the fish shouldn’t be too bad. I was wrong. Got sick within 2 – 3 hours of the meal, spent the entire night throwing up and the next day in the urgent care, who acknowledged it was food poisoning.
Originally the hotel and bistro pretended they were concerned, apologized profusely, said they had a procedure to credit and reimburse for the meals and $ 75 fee for the urgent care, took all my info and said they’d call me later that week. I wasn’t expecting them to reimburse me for my wasted flights for the meetings they made me miss, but did agree with them that I shouldn’t be charged for the meal or room. Never got a call, not once. Called the hotel back twice 2 – 3 weeks later, they apologized and said I should be getting a credit soon. Then got a form letter in the mail saying they were not allowed to credit anything back. Yes, that’s right, not only did they not reimburse me for the room, or for the $ 75 fee I had to pay the urgent care, but they actually charged me for the meal that gave me food poisoning.
This place should be inspected weekly by the health department. I stay at Hilton/​Embassy properties all the time, and this was by far the single worst experience I’ve ever had. I will never stay at this hotel again, and if you care about your health and comfort you should avoid it also. Simply a horrible and dishonest hotel that doesn’t care about their visitors or keep their word. I wish I could give negative stars.

The room, breakfast and the evening reception were all excellent. They checked on us to see how things were going. Our grandson had his 18^th birthday while here and they were very kind to make it special. The hotel is beautiful and as usual the Embassy Suites group is always a good choice.

The staff is extremely friendly. Housekeeping is sloppy (dishes in the hall, wet towels in the pool area). Parking is $ 28 a night or free on street, which is difficult because of street sweeping schedule.
Breakfast is mediocre but the best hotel feature is free cocktails 5:30 — 7:30.

As a Hilton honors member for many years it’s hard for me to give this experience 1 star, especially since it’s a beautiful property.
Simply put, it was literally a day care with no parents around. The managers cocktail hr from 5 – 7 was littered with kids getting there Shirley temples when all I wanted was to drink and mingle with other adults. As for the snacks… Forget about… The crumb snatchers supplied an endless line with zero regard for a line. The last straw for me was the pool. Supposedly from 10pm-​11pm was only for adults… Wrong. I thought $ 200 with $ 30 parking a night would detour the inconsiderate and for the lack of a better word… Ghetto people. Again… Wrong.
It was so bad that my even my kids ages 15 and 13 refused to swim or even hang out. I use to love embassy suites, but it seems I’ve outgrown it and am willing to pay more for exclusiveness. Paola was nice considerate and empathetic, actually all of the staff were amazing… It’s just the guest that embassy suites now attracts has deteriorated .
Last note, I just thought about it and I’m actually scared of the breakfast tomorrow.

Just south of LAX you’re find your tired body checking in to tis hacienda type hotel. One of the benefits of Embassy Suites is free cocktails at happy hour, morning breakfast and no loud noise from jets flying over building. For you light sleepers you’ll know that some of the other hotels get a lot of airport noise that will bother you. My room was a two bedroom suite, 2 Tv’s, free coffee if u wanna brew it. And when you walk out you can look into atrium, such beauty.
My only issue with this property was the shower. Heat and volume of water cascading out was like a dried up river bed. Hard to wash your hair properly. But the plus side is your 5 minutes from airport, 5 minutes from 405 freeway and 5 minutes from In & Out Burger. What more could you want?
Hopefully your enjoy your stay!

Really nice spanish looking interior. From the bull fighter wall paint to the kitchen was awesome! The staff was nice and helpful, the cooks were awesome and quick. I would definitely stay here again.

You can’t get a better hotel.
I felt like a a little kid. Beautiful hotel
Nice staff,
Wake up to the best breakfast selection
Cooks will take your order and make you an omelette or egg dish of your choice, plus the breakfast buffet… why go anywhere else?
The pool and hot tub were awesome
Later in the evening, happy hour!

Stayed here a few times. Nice big atrium/​lobby area. Rooms are of course suites with a sitting room up front and your sleeping room further back (with a bathroom in between). Their workout room was actually locked before 5 but a security guard is able to let you in earlier if you need access earlier. The restaurant off the lobby doesn’t have great food, but their breakfasts, severed in a different area was decent.
It was kind of difficult my first time figuring out how to get there due to it being off o a highway, but once I figured it out, it is a piece of cake.

Let me start with the good. Rooms are nicely sized and have many amenities not found in a traditional room, like the separate bedroom, vanity sink, and wet bar. The bed was comfortable and the staff was all very pleasant and polite. The hotel was clean and the atrium area was very nice.
The bad: prepare to get nickle and dimed. Parking was a ridiculous $ 28 per day and wifi is $ 18 per day! The parking garage is underground which I also do not like for safety reasons. The AC unit in my room did not have a fan option, which I prefer to drown out noise from the hallways. Because this is an open air, atrium style hotel, the noise from hallways and the atrium is annoying. I was woken up a few times by people carrying on in the hallways and common areas. Another annoyance was the bathroom size– the door wouldn’t stay open so the door had to be propped open to get cool, fresh air, but then the shower was inaccessible.
I would stay here again, however I did not feel I had an experience worth $ 200 a night when you count the room, taxes, wifi and parking charges. For that money I could have stayed in a much nicer hotel. For $ 28 parking, there should be valet service.

My first thoughts were this place really needed an upgrade. It is one of the worst embassy suites I have stayed in, but it really just needs some remodeling. I was originally going to give them 3 stars though because I am on a trip from hell and they really came through for us in a pinch last night. We were stranded with 30 high school students because the hotel we were supposed to stay at lost our reservation. We were booked to stay here tonight, so we called them last night to see if they could accommodate us in our emergency. It turned out they had 11 rooms available and accommodated us. My co-​worker and I were beyond thankful.
However, it went back down to a 2 star rating after dealing with several people today. This morning the group sales woman tried to tell us we only booked 10 rooms; my co-​worker had to pull up a signed copy of a contract in her email that showed we booked and paid for 11 rooms. After touring several colleges in the area and being out all day and evening we come back to being locked out of our rooms. We have to go to the front desk to get all 11 rooms re-​keyed and when my co-​worker mentioned we were told we were staying in the same rooms tonight the «gentleman» at the front desk muttered, «well, you were only supposed to be here for one night.» Are you kidding me!!! I’m sorry that I spent over $ 2400 in your establishment last night and paid for 11 rooms that were obviously not going to be used anyway and put you out!!! I asked for the 11 bills from last night, because yes, they carved each room separately to my credit card and in order to be reimbursed by the school I need the bills and still haven’t received them! Whatever happened to the customer service industry?!? I’m completely over companies that feel they can treat customers like crud. From now on, I’m looking for companies that want my business.

I used there sleep, park and fly package.
Hotel is nice but my room smelled a lot like smoke, which really sucks for a non smoker. When I returned from I trip, I called the shuttle to pick me up at the airport. I was told that the shuttle will be there in 10 min. However, I waited 50 minutes :(! I will not book this package again.

The hotel is breathtakingly beautiful and affordable. The bed was
Super comfortable and the breakfast really special. Would definitely stay here again.

I love the entrance of their hotel as well as lobby area. I don’t understand all the low ratings. This isn’t a Four Seasons nor do you pay the price for one. This hotel exceeded my expectations for what I pay. I can appreciate value when I see it.
I have young ones and their complimentary unlimited snacks & beverages 24hrs a day definitely helps when you have active young ones who are never full lol I love that they also have a complimentary managers reception where they provide evening snacks for everyone staying in the hotel. That already in itself saves me so much.
All rooms are suites so they’re very spacious. All rooms have microwaves & fridges… I love that too so that I can hold my kids snacks and what not. Front Desk was very accommodating when they screwed up on our room. No complaints here. I love Embassy Suites!!! Definitely recommend for families traveling w/​young and old kids.
The only thing that I suggest to the hotel… get more washers & dryers. For the amount of rooms you have to the 2 dryers & 2 washers you have (if they’re both working) I thought was not so great. Thank goodness I have patience… or I’d be very upset.

Nice hotel that has so much potential. The room itself was nice but the hotel is old and «the way their heating and ac is setup» all the rooms only get heat or AC. We arrived in December and it’s 40 degrees outside and they still have their system set to ac mode so our heat was blowing cool air. They had to give us a spaceheater.
Placed an order thru room service for grilled chicken, and they gave us fried chicken. When we asked about it, they said thr menu is wrong/​not updated.
Why they haven’t upgraded the Hvac and menus is beyond me. They could have easily gotten 4 stars. I liked was the fact they had an indoor pool.
Rooms were spacious but the windows were frosted so you can’t see outside. I also like the fact that there was a door lock that children can’t reach on the door which is a plus for families with small kids. Parking was expensive.

My husband and I are big fans of Embassy Suites. We love the San Diego location, as well as their location in Dallas, TX… however this location takes the trophy for absurdity.
We got a decent deal online for $ 150/​night for a King Bed Suite. not too bad. What we were hugely disappointed by was the $ 27 fee for SELF-​PARKING. The only other option was to park on the street, which is difficult to do in LA.
Also, instead of offering free wifi like the other Embassy Suites we’ve been to, this location charges $ 10 for it. Thankfully, the guest services worker Joe gave us a promotion code for free wifi so that my husband could contact his family before he goes on deployment. Thanks Joe!!! #SupportOurTroops
Besides the high pricing at a moderate quality hotel, my husband and I were also bummed to find that our suite had no vents in the bathroom… and TRUST ME –after the hefty dinner we had, my husband needs those vents! Hahaha. Also, because there were no vents in the bathroom, the smoke alarm went off whilst we were taking showers due to the steam in the room! Not what you expect when you’re staying at a hotel.

Huge older hotel. Where to start. Aged room with doors that squeak and don’t close, AC that makes a lot of noise and is not cold, unfriendly staff, hilton honors wifi that does not work, not enough towels in the room, etc.
Only good thing is the asst mgr told me about free parking on the street… just need to be aware of certain restrictions for street cleaning — Tuesday morning.
Rooms need to be renovated along with replacing the washers and dryers. Having only 2 sets for a hotel this big is plain stupid.
Will try North one next time. Closer to airport and other eating places.

This place is beautiful. The staff at the front was very friendly, informative, and professional. Check-​In was fast and easy. The Lady Bartending during Happy Hour was fast, friendly and remembered the orders of people returning for another round of cocktails. My grilled wings were not so great and overpriced for 5 fatty wings that tasted previously frozen. (Sad face). My room was fresh, clean and everything in working order. Room 554 has no view out the bedroom window. Just frosted glass. You can not open the window. (Took some getting used to) but a good amount of light comes in. No street noise. Hourly shuttle service and delicious cooked to order breakfast.
Checking out now to check into Embassy Ontario. I love that place too.

Clean. Free Parking. Basics.
Absolutely nothing walking distance to hotel. You are captive. Perhaps that’s your plan to be a slave and tied up, but this is a vacation spot for the family — you’ll be disappointed. For business purposes, sleep and no frills — fantastic.
Some light air traffic noise. It’s on the other side of the street from LAX, but the back side which I think are courier plans.
An older hotel. Decent (but pricey) hotel bar and restaurant; free buffet in the morning (well, not free but included). Best things are the free street parking and the outstanding flowers inside and out.

The place is nice but kind of noisy. Rattles and creaks and bumps throughout the night. Sometimes I thought construction was going on.
The bed was comfortable and the service awesome. Spacious rooms and two sinks. That was nice.

This Embassy Suites location was my family’s go-​to hotel when staying in LA. My siblings and I are all LMU alum, so this location was conveniently located down the road from campus.
What I loved about this particular Embassy Suites was that we weren’t forced into paying a small fortune for parking during our weekend stays in the area. There is plenty of street parking just outside of the lobby. You’re not restricted to a 2-​hr limit, so there’s no need to constantly move your car. It can get a little difficult to find a spot later in the evening, but there hasn’t been a time where I absolutely could not find a space. If anything, you would just have to drive down a little further into the residential area.
All-​in-​all the hotel is clean, customer service is friendly, and of course, you have your complimentary breakfast buffet and manager’s HH. The in-​house restaurant is not my favorite, but it’s good enough if you don’t want to leave the hotel. You do have to drive a ways to get some food, but there’s an L&L just down Imperial and In-​n-​Out is close by too.

Bom hotel bem perto do aeroporto em Los Angeles. Os quartos são bem limpos e lindos e o hotel tem café e restaurantes bons.
Eu tive um problema de mudança de reserva porque fiquei preso na estrada e cheguei um dia depois. Não consegui falar com a pessoa da reserva para avisar, ou pelo menos que ela entendesse isso, tive um no show pago e muita dificuldade em conseguir outro quarto, mas depois disto nenhuma outra dificuldade. Reserva é algo parece dar meleca as vezes pelos outros reviews, então cuidado para fazê-​las com antecendência neste hotel em especial.
Os quartos são bem isolados do barulho da estrada 405 ao lado (uma das principais que cortam LA e daí o motivo do hotel ser bem procurado) e do aeroporto. Não escutei pessoas nem avião e isto foi um alívio depois de perder voo no Arizona e dirigir 640 Km de Phoenix até Los Angeles. Gostaria de voltar uma vez mais para curtir mais dias neste hotel.