Lip-Ink International

I visited the head office yesterday and organised it with them beforehand — so lovely to deal with and quick in communication.
I loved being able to test the lip colours in person before purchasing.
They’re all great and exactly what I was looking for!
Thanks very much!

OK, I’m a guy, but I bought Lip Ink Lip Stain Color kits for the lady in my life and for my grown daughter. After hearing them talking about it for months after they saw a demo of the products at the mall. I became an instant hero at home. The ladies tried it and it looked great on them and it didn’t smear. I was kissed plenty, so I can attest that it does not smear or come off. No lip color on my shirts or our pillow cases. That makes the ladies and myself very happy. The ladies looked truly amazing and loved the way it felt on their lips. I usually buy the ladies in my life perfume on special occasions, but the way my ladies looked and felt using these products, I am now going to make sure I buy these products for the ladies I dearly love.

I had been using the Lip-​ink product for about 3 years or more and do have to say it is a great product. It does not smudge onto your teeth and it is VERY long-​lasting. It does however come off when eating anything greasy, which is expected since grease breaks down most stuff similar. But when drinking out of cups/​glasses it definitely holds on.
Now i say i HAD been using lip-​ink because I’m not particularly happy with their customer service, and I have not used the product since my final experience. It seems pretty unprofessional and like people just reading through a script saying whatever they’re supposed to in order to not have to deal with something. I am specifically referencing my most recent and FINAL purchase of the lip stain product. I ordered a certain color that i have ordered multiple times before and when it arrived it was the same packaging as usual with a sticker on the end marking the color swatch and color name. When going to put it on it was worlds away from the correct color. A true blue red is what i ordered and what i got was basically a brown. Or i guess a dark maroon or brown red. But it was in no way the correct color. I called the company regarding the issue stating i have pictures of it to show and they basically just offer to have it returned for a refund. NO replacement to be sent or any other method to alleviate the error. All i got was a general, nothing can be done until it is inspected. I opt to wait for them to send me a return packaging and they’d «call when it arrives» and they will be able to send it to their quality control department.
A little over a week after my tracking states it has been delivered, I have yet to get a call and i proactively contact the company. I speak with the same employee from the original call and we go through the same steps, she of course happened to skip over my inquiry about why i never received a call after their receipt of the product return or possible inspection or about a replacement vial of the product that I had paid for and now did not have. After much frustration about what next, the employee says next time you can take a picture of the color and vial information to expedite the process. Which is what i originally offered to do in the first place and was told not to and that it’s not necessary for anything. After basically pulling teeth on this 2^nd phone call I was FINALLY offered a replacement to be sent out right away.
Round 3– I get the replacement product and it is exactly the same issue! I call yet again and am just tired of dealing with it at this point and am wary of even trying to order a different color. It had been almost a full month of this and al I wanted was to have the product that I ordered and paid for. The employee again just seemed like she’s reading off of a script because she offered the same exact solution: return, have «quality control» look into it, wait for a replacement. I was just done and asked for a full refund. I was offered a discount for my next order with them which i stated won’t be useful since I will no longer be ordering from them. I have been ordering this same color for years and all of a sudden I get 2 incorrect colors that I’m assuming the only reasons could be a new formula? or they packaged the colors wrong? To this day I still have not received any information about the issue as to what was wrong with my 2 orders.
I also don’t like the fact that I would continuously get random calls from them asking if i’m ready to re-​order or would like to take advantage of a discount. I never requested to get promotional calls just emails. Trust me emails are more than sufficient for getting out special offers. The calls just seemed very excessive and pushy. It’s a lipstick not a car.