Waggs & Whiskers

Jessica works on my best friend Twix! She is very professional and a caring groomer! I am taking two more dogs to see her in the morning! I am being told that my review is shorter than most… I am tempted to type «that’s what she said»…but I am a mature adult and I will refrain from such a sophomoric line! Instead I will bide my time attempting to somehow achieve an average length which I have now done! Dare I prattle on just to be above average? Methinks not!!!

My husband and I brought our new yorkie in for her first time getting groomed, she looked amazing. The scarf they put on her was adorable. Will be back and recommend it for sure.

Brought my cat here to be groomed for first time, I immediately new he was in good hands soon as soon as i handed him over. They asked if they could give him treats & assured me he would be fine. Nancy is the owner shes very nice & also her staff. They did a excellent job grooming him. I will be going back.

Extraordinarily convenient and fast grooming. I got an appointment the very next day I asked, got exactly the cut I wanted for my dog with very little explaining, and in only 2 hours. Often my maltese terrier mix takes longer due to matted hair. Staff friendly and nice, clearly experienced. Convenient location with parking lot.

Went to this place last minute after finding out my pup had fleas :-/
I called ahead of time and they told me no appointment was necessary, they told me to just come on in which was so convenient !
The staff were so sweet & they treated my puppy very well! They were done in thirty minutes with flea bath & trimming his nails with a grinder.
I was panicking as this is my first pet and everything under the sun that could happen did but choosing this place made it easier.
My puppy left with smooth not sharp nails, a beautiful shiny coat & noticeably cleaner & per the staff they didn’t even see any fleas. Hallelujah ! & the price was totally reasonable, will definitely do repeat business here hopefully in less stressful conditions !

I have upgraded my review because I have been back many times after that initial visit, and I have been very happy with the quality of the grooming my Charlie has received here. They’re closed for Columbus Day, but I am too afraid to experiment with other places, so I will just wait to take Charlie back there when they are open. The staff there is great and friendly with all the dogs. You get much better results than the more expensive places. Love it!

Waggs and Whiskers was highly recommended by a client at a pet hospital I used to work at, she has two adorable poodle mixes that get groomed here and always looked absolutely amazing. I have been grooming my dog myself since I adopted her but decided to try them out, gave them a call and they were able to fit her in the same week. I brought in my Shih Tzu mix, spoke with the groomer about what I wanted and showed her a few pictures of what I was looking for. They only kept her for a couple hours, I run some errands while she had her Spa day and was excited to see her when I got the call that she was ready to go. Imagine my disappointment when I see her and she looks nothing like what I had described or shown. I was particulate miffed about them clipping her head short when I had specifically asked not to because I was trying to grow it out to be able to put her hair up in a pony tail. She did look kind of cute — but the haircut looked pretty rough, uneven and very choppy. Not sure if the groomer was just having an off day or maybe they were too busy — who knows. I let her grow it out for a couple months then started grooming her my self again.
No complains about the place or the staff — everything looked clean and everyone was very friendly. Wish it’d worked out!

It’s a great place. I found this place on Google. I saw people loves the price and the grooming. It’s true, in the city you will never find anywhere else has the low price and great service. I would strongly recommend this place to people near this store. I will be back there

HORRIBLE !! I took my dog there to get groom and she came back with fleas. I’ve had my dog for over a year and she’s never had fleas. I call the store to understand how this happened and the «owner», I assume she is Asian due to her accent, was completely rude. She did not want to give me a refund and hung up on me. I call one more time trying to explain that it’s bad customer service and she says she doesn’t care and she won’t do anything for me and hangs up on me again. I did not pay +$ 50 dollars for my dog to come home with fleas and bad customer service. I work as customer service clerk at my job and I was completely open to understand how my dog ended up with fleas. Poorly handed, I’m completely livid. Oh and she admitted that my dog got the fleas there, so I recommend not taking your dogs there if you don’t want to pay for flea wash or medicine.

Great place! First time coming and no nicks on his ears. They even walked him! Defintely our new place for grooming!

I can’t say enough about this place. Love the Owner. She is so sweet and so welcoming and loving to all my pets. They do such an amazing job on all my babies. Wouldn’t take them anywhere else. Waggs and Whiskers is part of our family. So, thankful to have found them. My babies are always smelling good and looking so fly. Thank you for always doing such great job on all my four legged babies.

Almost hate to give this shop a review because they are always very busy grooming small dogs like my mini poodle. She is groomed/​clipped every 2 months and they always remember the special cut I want: legs shaved to the ankles, neck and face shaved, tail shaved except for a pom-​pom on the end, ear hair completely removed. The rest of her body is clipped to 1 inch except for a cute top-​knot on her head. They clip and FILE her nails so they are smooth. It’s a first-​rate job.
She always looks great. I’m not even going to tell you the price because it’s so low it’s worth it to drive all the way from Rockridge to drop her off and pick her up.
But, don’t go! They are busy enough already and I want them to have time to take Sadie when she needs her do!

This was Hans’ first grooming experience and he loved it. In addition, it appears to be the only groomer open on Mondays & Tuesdays and are willing to take appointments on short notice. Reasonably priced, available six days a week and do excellent work. They even took him out for a potty break afterward. Sounds like the perfect combination of service and attention to detail to me.

Bravo! I alway take my dogs here to get groomed. They alway did a good job. The lady in the front is really nice. They can do any hairstyle you want. One time I asked them that I want my Maltese’s hair to be like little Pomeranian hairstyle in the picture I showed them and they did a really good job!
Big thumbs up for reasonable price and no appointment necessary!

We have taken «Sasha» here about 3 – 4 times now and we have nothing to complain about!
The location is convenient for us because we live close by. It may not look too appealing on the outside but their work is great! I am always confronted with polite customer service. Another loyal customer for as long as we are in the area.

I’m sorry I have to change my review, because both my dogs got a nasty skin fungus from here the last time I took them for a grooming here. It ended up costing me $ 600 in medication and steroid shots. My friend who took his dog here on the same day also had the same experience. They are not following hygiene practices and my dogs ended up getting sick because of it!

There are better places out there. This place looks rough as well as the neighborhood. My first experience was ok. For as often as I have my dog groomed which is not often… I thought I would try again. I called to make an appointment, and the phone got passed to 3 different people. Eventually a guy told me they weren’t open. I was confused, you answered the phone, its close to 10am… so I decided to go to another place in Pinole. Same price, better customer service, cleaner facilities. I found a new place to take my dog.

End result: cat = worse than when I dropped him off.
This place was AWFUL. My cat went in for a routine brush & bath. Even though he was 2^nd in the door at 9am, I called at 4pm and they gave me some BS excuse about «how a persians cat’s fur dries». I wasn’t able to get him until 5, which tells me that they didn’t even get him started until then. He came home and STANK like a nasty pet store, and was in a horrible mood– which he never is. When I finally got to touch him the next day, could tell that he was brushed very superficially and they hadn’t gotten rid of a single matt. They did not trim his fur where I asked them to. They also tried to charge me more than they quoted, and were overpriced to begin with. AVOID.