Pizza Hut

I usually always order delivery from this Pizza Hut since it is so close to my house but today I decided to do take out. I had to call 2 times in order to get an Anwser and then when the worker finally answered she could barely get my order correct. She finally did then quoted me 20min. I come in and the total was wrong since she had rung me up for 2 pizzas instead of one. I go to sit down and wait for my pizza and the phone has been ringing for the last 10min of me waiting here. There looks to be 3 people working but clearly it’s too overwhelming for them. 20min and still waiting… Only 2 stars because I love their pizza. Service sucked

Worst location ever. pizza huts website prices do not apply to this store! Every other location has specials for large pizzas starting at 10 – 11 $ not this place once u enter their location the daily specials and deals disappear and 13 $ appears. False advertisement PIZZA hUT!!! And if you get breaded wings forget it, you’ll get dry crunchy over cooked freezer nuggets with no sauce. I give up never ordering from this place again.

Pizzas were raw, soggy so I had to bake them. They made the wrong crust and did thin crust also. The toppings were very wet and soggy. Very dissapointing! The cookie was overcooked and hard as a rock. The delivery guy was very nice thiugh, even if he was 35 minutes late.
Definitely not ordering from here again.

Their new manager Joe has really turned this place around!!!
The food is great and inexpensive!!! (Only $ 7 per medium pizza for ANY toppings you choose!)
Fast service and more importantly – FRIENDLY, with a smile. (Pizzas were ready in 10 minutes!)
Genuinely nice person.
Delicious new pizza choices!
(I got bbq chicken, but customized it)

Too bad selecting zero stars is not an option. Took 1 hr 50 mins for our one pizza to be delivered. Called the store 3 times and they didn’t seem to care. Once pizza finally arrived it was almost cold and pretty much cardboard. They brought Pepsi rather than Sierra Mist like we ordered, saying they were out. They also did not give us our second sauce dip, only the marinara. Horrible service. They have lost our business. You’d think after all the other bad reviews here they would get the picture. Go with Dominos instead.

Prpbably the worst pizza hut around.
I made a Phone call on Saturday August 1, 2015 at 8:14 pm for a delivery. When a lady picked up the phone she sounded REALLY unprofessional. First off she didn’t know her pizza sauces. Well. You work at a pizza place. How wouldn’t you know? Secondly, she had noo idea what to say. Most of our pizza ordering conversation consists of umm did you say bread stick or cheese stick? Ok. Would you like any bread sticks? Ok. Umm. Um um. Um. Ummmm. You would like bread sticks right? YUP. asked me for bread sticks 3 times. After our 7 minutes of bread stick chit chat my order was made.
Here are a few things I asked for, but were never given to me:
1. Asked for bleu cheese and honey bbq sauce. (I only wanted it becuase she was the one who asked me if i wanted it. Soooooo yeah! Thanks for giving me the option!) yet I got plain ol’ ranch and marinara sauce.
2. Oh. Another sauce I asked for and was not given. HONEY SIRACHA. or was is sweet siracha? Well. Something with siracha.
Other then service being shitty. Pizza was still good. I like pizza hut, but probably won’t order from this specific location anytime soon. Why would you ask me what i want and not give it to me!

Do not order from this Pizza Hut! I ordered two pizza and a dessert cookie. I received the following uncooked pizza that was leaking everywhere when it was delivered. The manager, Chin, didn’t even care. He just said I can cancel your credit card. Does that help the fact that I have one pizza to feed my children. Does it make up you sent something so inedible and messy? No!

Didn’t taste the pizza because they’re pizza has been nasty for YEARS. Visiting my family in Lake Forest tonight & my mom still orders it, so I «tagged along» when it got home to try JUST the wings & nuggets… If you can call them «wings» & «nuggets». Seriously gross. Like this company needs to keep confirming how horribly downhill their food is going, or at least that they continue to be in business & promote ingredients that are canned, frozen & who knows what else. Highly prefer zPizza for a REASON.

i’ve never had a problem with this pizza hut. food is always hot and tasty. they are definitely better than dominos and papa johns in the area.

Worst place ever!!! You guys should be ashamed of yourselves with your costumer service… Will never order pizza hut again at this store or any other

Went with a big family party of 11. Service was bad. We had three young kids and asked that they bring the food for kids first as it was getting late. The kids all got the food after everyone. My food never came it was left under the light to be over cooked. They made another one for me but it was time to go. I took it with me and found when I got home it was raw. They did not charge me for my food however I suggest you look some place else to eat

Just got done watching Jets/​Patriots. Great Game!!! Having a craving, for a LG Meat Lovers Pan Pizza. Went to this location, dealt with a girl named Andrea who also made the Pizza. Really good Pizza, I’ll be back.
Thanks!!!
Jason

I saw the bacon and cheese stuffed crust pizza commercial and thought I’d give it another shot. 5:05 I placed the order. I was told at 6:05 that the driver left 8 minutes ago. I called again at 6:18 and the driver just said it was late. The girl who answered reminded me that there was an estimated time of delivery. It said 50 minutes not an hour and a half. Why did I order here again? Terrible.

I tried this place a month ago when I first arrived in Laguna Woods and I was very disappointed with the food. The pasta was watered down and had no flavor and my pizza tasted like cardboard. Yuck! Service wasn’t bad, but I wouldn’t recommend going to this location if I were you.

I wonder how many more dissatisfied customers are going to have to leave negative reviews until Management/​owners do something about it. Very disappointing service.

This Pizza Hut is bad. I go in here to order a pie and you hear these High Schoolers arguing (while at work) about school and other stupid stuff. I finally order a pizza and they tell me fifteen to twenty minutes. I decide to walk around the plaza and check out Walgreens and Fresh and Easy since I’m bored and never been to a Fresh an Easy before. I come back twenty minutes later and not only is the lobby packed with other customers (angry and tired of waiting), but when I do get a hold of a worker he tells me it will be another twenty minutes. I finally give up and cancel my order.
Papa Johns, Dominoes, Mountain Mikes or even Lamppost pizza which is in the same Plaza are much better choices for Pizza. I just wanted to try Pizza Hut’s New and improved pie, but no go.

Order a pizza online. Walked in at the time they said the pizza would be ready. Asked if my order had been received, they said they would check. The girl walked back to the prep line, and returned to say they hadn’t even started it yet.
Now normally, a customer might get upset and express their disappointment. But when it is the third time out of three tries that it has happened to you, you just laugh and cancel your order and go get take out from somewhere else.
Honestly, this place is so bad in doing a simple thing like making a pizza you got to laugh. But I am starting to think that the employees are doing the consumer a favor by not trying to serve their awful pizza.
Yeah, that’s it, thanks Lake Forest Pizza Hut, thanks for sucking so bad you force me to go and get a better tasting Pizza.

Pizza

Had to wait for a pizza for about an hour and a half and totally forgot that we had ordered it. I called and they gave me no explanation for the wait. I ended up eating a peanut butter sandwich instead.

This pizza hut is the worst. They never bring an plates, cheese or peppers, even upon request. We frequently order from this Pizza Hut because it is nearest our workplace.
Today upon ordering a pizza, it took over an hour and a half to get there. We called an hour after ordering, when told it would only take 35 minutes or so, if our pizza was on its way. They said yes. 25 minutes later, I call again, stating that it was on its way and that when I called earlier, it hadn’t left yet. I told the employee that the previous person who handed her the phone told me that it was already on its way when I had called before.
They are horrible at communicating and had every excuse in the book. We ordered, pizza, pasta and wings. No plates, forks, or anything but 5 napkins were given to us besides our order. After giving these guys so much business, we are done ordering from this pizza hut location. HORRIBLE!