Rosati’s Pizza

New owners since the last review I posted. Much much better than it was before. We will definitely order from them again.

2^nd time pizza was burnt and they skimp on the breaded mushrooms. This place blows, even under new management. Called to complain and all I got was an apology. Sugar Grove is so much better in food quality and customer service.

I think last night was the last night we will be ordering pizza from here. I ordered a ½ pepperoni, ½ sausage «well done» but not burnt.
The first pizza came, it was pepperoni and sausage mixed, and it was nice and golden brown. But it was the wrong pizza.
So I called and the person apologized. They asked if I had eaten any of it, which we didn’t, but I would not want to be the one who gets the pizza that was delivered to the wrong house. Who know what people do when they are hungry and get the wrong order.
They brought over the correct pizza right away. It was no where near «well done». The crust was still white. It was chewy, not crispy.
They took the other pizza back, but I felt sorry for whomever s pizza that was because it was all smashed to one side when I opened it because the driver tilted it too far when he was standing at my door.
Why do I tip the guy $ 7.35 to come across the street to bring me the wrong tilted pizza? And then the undercooked pizza?
We have had alot of hit and miss with this Rosati’s.
With the old and new management.
Pay with a credit card, they show up expecting cash.
Pay with cash, there is no receipt.
Forgot the soda.
We will be trying other places before, and if, we order from Rosati’s again.

Too bad owner can’t pay his bills. that’s why you see him and his employees running to Jewel for ingredients… might stand to reason why pizzas are late… if you want terrible service call this place or sarpinos in st. Charles… same wing nut

Terrible service! We waited over an hour for our pizza. Apparently the delivery guy got lost. Ummm… doesn’t a place that delivers provide their employees with access to a computer to map a house before they leave??? Or maybe their employees should invest in a smartphone. The pizza was really average and way overpriced. I’d pass and make yourself a tombstone for better quality, timeliness and ¹⁄₈ the cost.

Great food good value! Great customer service from the owner A J. He always rites a wrong.

This place rocks! I swear they put more toppings on their pizzas than any other rosatis! I always order from them. Nothing in the area compares.

LOVE the BLT pizza, it is a cold pizza and my favorite! Tried a free order of wings the other day with a sausage and cheese pizza, they were fab!!! Def going to try other items on their menu now! Kinda was in a rut with ordering the same olé stuff, but the coupon for wings was to good to pass up. When I handed them my coupon, they told me to keep it and use it again, indeed I will, thank you!

Horrible !! Had to hold FOREVER on phone to order pizza. Waited for delivery over an hour. Pizza got to my house COLD. Rosatis used to be good but I will take the drive to Geneva for pizza now…

I have had Rosati’s many times in the past in other local cities. This one seems to be somewhat below the other locations in their standards. For the most part things are the same, pizza, chicken, ribs, etc. but the pasta is UNEDIBLE. The noodles are falling apart soggy! They must be cooked first thing in the afternoon and left to sit in water all day. Not fresh or even close to al dente. I called and complained and they gave me a free pasta with the exact same results. Soggy falling apart mush. We will call again for pizza and wings special (18 for 18) but for pasta we call somewhere else.

Great pizza and great service! We call them for delivery all the time and if anything ever goes wrong they go out of they’re way to make it right and then some!