FedEx Office Print & Ship Center

Ashley was super polite, extremely patient & informative to FedEx services. This will be my regular shipping location from now on.

DO NOT DROP OFF YOUR PACKAGES HERE!!! I I dropped off a package (containing an XBOX One) and it never left this location according to the tracking number after the intitial scan.
It could only be the store manager, an associate or the driver for Fed Ex ground that could have stolen this package. DO NOT TRUST THEM!

Go ANYWHERE else! The concept of customer service and appreciation is completely foreign to the staff. I needed ten address labels printed onto one sheet. I had everything ready to go in Excel, all the guy had to do was mail merge the info and print it. Because the 10 addresses were different, I asked if he could do «best fit», he said he couldn’t. I then asked well can’t you simply highlight each label and individually set the font size to ensure they’re filling the label. He then explained that would be considered custom work, which ranges from $ 30-​$ 50! I asked «is that custom work or customer service?» Since we’re talking about 1 – 2 minutes of modifying each label to best fit. He gave me the «I couldn’t care less what you think» type of response. I grabbed my flash drive, and walked out. I went to Staples up the road. The woman there was extremely friendly and happy to help. She executed exactly what I needed, and more. My total…$ 5.35, along with a thank you for my business. Go f*~@ yourself fed ex, I’ll never go there again. I’ll also share this experience with all my clients in the Elk Grove business district.

I hardly ever need help when I am here, which is nice. I usually need to make a few copies, etc. The place is really large, clean and quiet. Today I needed some help with picking the right paper for my resume. The lady that was there showed me their samples and when I picked the right one she printed out my resume right away. Nice and quick. She also helped me with picking the right folder. It took me less than 5 minutes. Love FedEx!

So, I only go here when I have to run from work for something related to work. It’s a nice and spacious location as most Kinko’s should be.
There service here is either a hit or miss. I came in one time and had someone that had been there for almost 2 years (experienced?) and she was a total Ditz! I first emailed her a file that I needed to be printed and in my email, I said that I don’t want the image to be printed on regular photo paper, but rather on a thicker type of paper. I go to lunch and come back to a voicemail from a lady at this Kinko’s telling me that she went ahead and printed the image of photo paper (the 3 types they had there) to make it convenient for me so all I would have to do is pick it out. Really? Even though she read my email directions? Obviously she can’t follow directions?
When I arrived there to pick out the type of paper I wanted the image on, I was speaking to a guy «in training» there. All of a sudden, a lady appears our of a break room of sort and comes to greet me. Then decides to tell me that she read my email and «took care of it». She then hands it to me and I told her that I wrote specific directions that I didn’t want it on photo paper and instead I was going to come in to show her the type of paper that I wanted. She then apologizes and passes me off to the guy «in training». He was SUPER helpful and was able to find the paper I wanted and completed my order. As the guy was working on my order, that same lady was helping out another customer. Long story short, the guy came in with a packed package and only wanted to send it out and ended up having his package ripped open, then repackaged, then charged an arm and a leg for it. It was estimated to cost him initially $ 15 and he left there paying $ 90!!! He was SO upset, that he asked that same lady for the managers name and her response «sir, i’m trying to help you out here, there is no need for you to get upset» WOW. I have already had it with her already so I felt bad for the poor guy. Everyone in her line moved over to mine to get the guy «in training». Yes, I made a «best friend» there that day that I will never come visit again.
The several other times I’ve been there, I was lucky that she wasn’t there. I’ve had very helpful men helping me there and they were very helpful and knew what I was talking about. *phew* Now, I wonder if she even works there anymore…