Northwest Suburban Urology Associates Sc

Northwest Suburban Urology is the most professional medical office I have ever visited. I have been visiting Dr. Engel there for over fifteen years and I could not be happier wit the care and service I have received.
All of the staff are knowledgeable, professional and caring. I would not consider going anywhere else for urological care, NSUA is the best!

I have been going to Northwest Suburban Urology for twenty years. I have had procedures, treatment, and care. The front office is always friendly. I have always been able to make an appointment within a reasonable time frame. The doctors and physicians assistants have always provided support, and information to make me comfortable with my decisions. I was in the hospital after a procedure and the doctors were very good at checking on me and making sure that all went well. In also had a kidney stone that they helped me through shock wave therapy to get rid of it. I would recommend Dr. Geoff Engel and his partners to anyone, as I have to three members of my family.

I would not recommend this office. Overall, I received unsatisfactory service from their medical practice.
I was able to get an appointment within a reasonable period of time, to address a kidney stone. The office was effecient with providing me the necessary new patient forms in advance of my appointment. In addition, they requested that I bring a copy of my CT scan conducted by visit to the ER
During my appointment, Dr. Schuster’s office was not able to read my CT scan because their computers could not read the disk. They were not able to see the images for the kidney stones and suggested that I stay on some medication and his office would call a refill into the pharmacy. The office never called in the prescription and there was never a response to the pharmacy refill request.
Since his office is within the Alexian Brothers Medical facility in Rolling Meadows, I was able to talk to someone in the Records Department and the disc they provided of the CT scan was a DVD which as they explained is standard practice.
I basically did not get any additional details that what was provided to me when I was in the ER.
I had a follow-​up appointment scheduled, which was set up when I left the office during my original appointment, otherwise would not have set it given my experience. Unfortunately, I was out of town on a business trip and did not get a reminder call. I was charged a $ 50 fee for a missed appointment. I accept the fact that it is my responsiblity to have cancelled the appointment. I called their office to ask for a waiver since this was my first occurence and they would not waive the fee, stating that it was a management decision to not waive fees.
I would not recommend using this office. I am sure there are better managed offices elsewhere within the Chicagoland area.