Enterprise Rent-A-Car

This was a very short interaction, so take my review with a grain of salt.
I was returning a rental that I had originally gotten in Southern California. I dropped it off in about 3 minutes, that was it. Very stress free, surprisingly.
I also had realized I forgot a pair of sunglasses in the sunglass holder in the truck (I obviously don’t have that compartment in my actual car). I called up and asked them to put it aside for me, and I swung by 20 minutes later and they handed it to me as I walked into the door. Pretty sweet.

Although there was a hiccup in this reservation I still will give them a five star rating. Julie the manager made it right! thank you Julie.
1. Rented a mini-​van for a week with unlimited miles. The van was lightly cleaned, I can see they are very busy and this must have been a quick turn around.
2. The engine oil light — kept saying it was overdue and at the end of the round trip to Denver, it was permanently on. Julie checked the oil change on the van when we came back and it had been done before we left and probably was not reset.
3. There was no hard sell or any sell about the car insurance. I actually asked about NOT having it — after the van inspection before signing for the rental. Then it was brought to my attention to sign off on the four different insurances.
The issues were brought to Julie, the managers attention and she was very polite and professional about checking for the oil issue. I would recommend this place — it is very very very busy! Did I say busy? It did take a little while to check in and check out and there is a small wait. Not their fault, there are three stations to check in and check out the people.
I had no issues checking in and checking out the van and I had checked in early for our rental. I did my reservation on line to see what options I had. This one had the best rates for all of the options for rentals.
Next time I need a rental I will rent from this office! I rent cars locally for times that I am going to do a long drive — keeps the miles off the new cars. My company that I work for exclusively uses Enterprise and they are the best!

I love the Elk Grove location they are so friendly i use to go to another one and the guy who worked there had went to the elk grove location and i went back to the one down the street from my house did not like it there anymore so followed my enterprise employee to the elk grove store so much better all the employees are so nice and helpful and they always help you in anyway they can very easy pick up and drop off does not take forever to get a ride back to your house. I also love this location because they are actually open on the weekend i can’t say enough about this enterprise location and their employees best enterprise location ever.

I rent cars from this location often since I travel for work, probably two-​three weeks a month lately. I typically pick up my cars on Sunday before they close. This one time out of many, I spaced and didn’t realize the time until it was about 1:55pm. Totally my fault, I understand. I call, it takes forever to get through the phone system, which puts me on the phone with a rep at exactly 2pm. I let the guy know I am literally up the street at the grocery store checking out and can be there in literally a few minutes. The guy who answered states that they are closed. I explain that I have a reservation and ask what my options are. He lets me know that it is Mother’s Day and they’d like to go home and spend time with their mothers today too. Umm… ok. Still, whatever, it was my fault, so ok. He then tells me to call tomorrow morning at 7:30am when they open, I’ll be able to get a ride from them and pick up my car, which I need to be in Stockton by 10am. I let him know that that timeline seemed a little impossible to me since they take FOREVER for pickups. He assures me that everything will be fine and I’ll make it on time.
Fast forward to today, Monday, at 7:30am on the dot. I call to arrange my pickup. I get a different guy, who states that sorry, we’re sold out of cars! Wait, what? Yes, they use each day’s list of reservations only. They booked my car to someone else. Why, oh why, would the first guy not have changed the reservation to today when I expressed my concerns about getting the car?! New guy puts me on hold, comes back and says there must have been a miscommunication. Sorry, no car. Please call another location. Really?! Wow. I did at least receive an apology, but they really need to train these people better in customer service and knowing their branch’s policies.
So, I call the other Elk Grove location, where the woman who answered was utterly pleasant and actually checked other locations to see if any cars were available (why wasn’t this offered by the last associate?! Again, bad customer service.) and this location didn’t have any cars until after 10am. She informs me that any further Enterprises don’t have pickup because I would be too far out, but she can reserve me a car for later today. She at least tried to assist me and help me troubleshoot to make this work. Thank goodness for this lovely woman at the Williamson location, she was the only bright light in yesterday and today’s awful customer service experience.
This Enterprise location needs customer service training, desperately.

Excellent service. Probably due to several new faces since my prior rental. I’ll be back here in a couple of weeks so I’ll see how things are then.

I had the pleasure of working with Amanda B. and Sharqueya D. I was very frustrated after dealing with my vehicle and learning it would have to be in the shop over the weekend. Amanda greeted me with a smile and stayed kind and courteous through out the whole rental process. They were quite busy, but she always kept me posted as to what was going on with my rental vehicle. When I returned my vehicle, I left my garage door opener in the rental car. That’s when I had the pleasure of working with Sharqueya D. By the time I realized I left it in the car, someone else already rented the vehicle. She took my contact information and once the vehicle was returned she reached out to me. Even with my frustration at times, they were always kind, understanding and had great customer service overall. Kudos to those young ladies. They should be the managers!,

I would give 0 star if I could. I travel for work frequently and this is the closest one to my house.
This is how I rate them:
— The level of expertise is not up to par. Know your Elk Grove geography please. I live at Power Inn and Calvin and no one on the team know where it is.
— Customer service is a joke. They argued that my destination is too far for them to drive me back home. Ummmm every time I return the car here, they always drive me home without complaining. I do notice that the staffs change constantly and I’m not a fan of this new group.
— Professionalism is barely there. While the girl who was assisting me went to ask probably the fat office manager lady, I heard her said it’s too far even after printing the direction out. Do you not know I can hear you and that I’m not deaf? I’m sorry that my house is just off the freeway and it’s just 3 exits away.
Next time I’m going somewhere else. Please hire professional and competent people!!!

This is the most jacked up rental car location I’ve ever used. I will never use it again. It’s like an ER! I have to wait on a car to be returned to the location although I reserved a car days ago. They don’t have the category of car I rented and paid for. Since I reserved online ahead of time they can’t change my reservation to make the wait for a car quicker. No coffee either. NO Stars.

Very u happy with my experience here while my car was in the shop. It is stressful enough getting your car worked on with an unrealistic completion date, let alone having to go back and forth with the rental company. I gave it two stars because Edgar was great, he was the one that set me up originally and even called me personally to apologize. The 2 stars are for him! But overall, beware of hidden fees and pay close attention of what you sign!

If only zero stars was an option. Let me take a deep breath before I summarize my awful experience:
1. I had (3) AMEX gift certificates to cover my $ 250 rental fee ($ 195 drop off charge + $ 39.99 daily fee + tax).
2. Who charges a $ 195 drop off fee!!! I drove the car from Sacramento to San Diego. I checked with Avis & Hertz — both were cheaper, BUT I had the gift certificates so I proceeded with Enterprise.
3. I spoke with Enterprise (1−800-rent-a-car) THREE times before the rental & discussed the AMEX gift cards. On the third call, I added the gift certificate codes to the reservation and was told I was good to go.
4. When I picked up the car, Gabe, the onsite service rep, said the gift certificates were not applied to my reservation. 30 minutes of troubleshooting later… Gabe and his manager decided the best course of action was for me to make a new reservation.
5. Local Enterprise offices don’t actually have internet so Gabe cannot make my new reservation for me.
6. Sigh. The website, accessed from my iPhone, doesn’t allow me to select a different drop off site. Gabe tells me to call 1−800-rent-a-car, because Enterprise doesn’t understand customer service.
7. Derek, the corporate phone rep, was incredibly nice. The only bright spot in this otherwise awful story.
8. 20 minutes later, I’ve forced Derek and Gabe to talk. Derek draws the short straw and informs me that the gift certificates can only be applied to the daily rate ($ 39.99) and not the drop off fee ($ 195). Fine. Keep one certificate to cover the $ 39.99 fee. Just give me a car!
9. There’s nothing Derek can do to discount the drop off fee.
10. Gabe calls his manager over to clarify what deposit amount he should charge me. Under his breath, the manager says «Ahh, I thought I read in the fine print the certificates don’t work for drop off fees.»
11. WHY DIDN’T YOU TELL US THAT AN HOUR AGO?!
12. Gabe: «I would upgrade your car as an apology, but I have nothing nicer than the Camry you reserved available.» Don’t tell me what you WANT to do for me.
13. After wasting an hour in the office with an 8 hour drive ahead of us, we realize the car smells of cigarette smoke 10 minutes down the road.
14. I return the car and share the cigarette smoke compliant with the rep. He says sorry as he’s handing the car key to his coworker who immediately gives the car to another customer who immediately drives off. They didn’t even vacuum the interior.
15. The rep tells me the Sacramento office (where I picked up the car) will call me to close the ticket.
16. Just kidding! No call and I’m charged the full amount with no gift certificate applied.
17. «Hi Gabe. Remember me?» Turns out, the San Marcos office (where I returned the car) closed the ticket so helpless Gabe remains helpless and helplessly cannot do anything helpful.
18. Oh, but wait! There’s a corporate office I can call who can reopen the ticket… but they’re not open until Monday (today is Christmas Eve).
Look, I get it. The fine print states the gift certificates are for daily rates only. That isn’t what makes me angry. THREE calls pre-​rental and not a single representative shares this with me. Sprinkle in a one-​hour delay before a very long road trip with awful customer service (no apologies to me, my fiancée, or my poor aunt who waited the entire time to make sure I would actually have a car) and don’t forget to top the whole thing off with ZERO discounts, perks, or free rental days for our trouble.
Yeah, I’m out. No more Enterprise for me. Now, where’s my drink?

It’s definitely hit or miss here with customer service. This locations stays rather busy. Been a on/​off customer a long time. As always lots of constant staff changes and with that comes some bad apples. Business is 95% kept dirty in the lobby area. Always gross debris all over the place when I have come in. Line is always quite long and it’s quite lengthy to get thru it until it’s your turn. I’ve noticed on many occasions the selection of vehicles is not the best. I always make reservations and 90% of the time they never have the class of vehicle I reserved for. A lot of their vehicles are rented with little to no gas in the tank which makes it a pain to fill it up as soon as you get it — just another thing to do. Wish they had more variety of vehicles — particularly foreign models to choose from. Too many fords and chevys to which I don’t care for. A huge piece of advice — DONT LEAVE YOUR PERSONAL CAR HERE. Mine got throughly jacked by someone with multiple scratches, berry splatters everywhere from tree, and zero respect. A customer was even leaning her big rump on my car as she looked at a potential SUV to rent next to mine. Enterprise rep said nothing! Super rude. I’ve def been to better locations than this one.

You know there really nice when your picking up the vehicle. But they honestly fail when it comes to customer service. I picked up a weekend special and returned with extra miles because I went over and Blaine charged me 38 bucks extra. I was really pissed off. Explain to him I have sent nearly $ 8,000 at this location in the past 18 months and it didn’t matter to him. I’m a regular customer. I even used to work at this location when Jude worked here and Julie was the area manager.
Blaine didn’t care at all I guess I’ll take all my continuous rental needs else where. I told him if I knew I was gonna travel so much yeah I would of gone to the airport. He said maybe you should have. No problem I will. All they care about is their bottom line and it just ticked me.

Updating my review again. Visit went well. Staff was happy and helpful. learned manager was not in when I picked up my rental. Returned the rental and the lobby was a mess. Still need to work on presentation.

Once again this Enterprise location has out done itself. The last time i rented a full size truck with 4×4 and that experience was great from start to finish! This time I reserved a full size sedan for a weekend trip to LA. I arrived at the Automall location and found out all their full size sedans were rented out or needed maintenance. Since i did reserve ahead of time i was given a reasonable upgrade. The upgraded vehicle actually worked out better than the sedan would have because it was roomier and fun to drive. They always have all the newest vehicles and its always well maintained. The service reps were very courteous and professional. They were respectful and I was very impressed. My rental pickup and drop off went great and I was in and out of there in no time! I plan to rent from this location again in the months to come and im looking forward to dealing with them again.
Keep in mind if you are picking up a vehicle in the afternoon this location gets extremely busy! its not Enterprises fault, every one gets off work and comes here to pick up their rental so the office gets packed with customers. Every time they get busy the service reps handle every customer with a smile on their face and keep things moving along. They also service the dealers down the street so a lot of people who get their cars worked on at their dealers also come in to get rentals. So YES this branch does get busy because of the types of customers they get.

Awesome customer service, Jermaine stood out and yes J, I work return again. The Sunday hours is the icing on the cake

Just watch out only 200 miles per day if you reserve online and if reserve and pick up at the airport unlimited mileage

An update to my review. Enterprise was prompt in contacting me and getting back to me. For that I am greatly appreciative and they did reimburse me a tiny bit. But I was still left a bit confused. They kept telling me the 54.99 rate a day that I paid over a weekend was probably due to the car that I rented. But see after they printed out my paperwork they had to wait to find out what car I could use. At first they wanted to loan me a truck but I asked for something smaller as my daughter is in a carseat and it was going to be easier to get her out of a car. Anyway just thought i would give an update. Thank you for being prompt in getting back to me.

I knew I should have opted to pick up my rental at the other location near Auto Mall. I thought they would be busy so I chose this smaller location instead. Big mistake!
We arrived 10 minutes after our scheduled pick up time and our car was not ready. We waited while they had to get the car from another location. That took 30 minutes and by the time we checked out, it was an hour later. How does it take an hour to get a rental car? I’ve been renting cars for years and even the worst situations does not take that long. I felt bad for the people waiting for us to pick them up after we got our rental.
No one greeted us when we walked in and had to get someone’s attention before anyone even acknowledged us. Their customer services skills were very poor and communication was curt. It was like they went through the minimum amount of steps to get us out the door.
I’m never going back to this location again.

Hopefully this is the one by the auto center; If so these guys were super accommodating! They switched days on an online deal/​steal and still gave us the best case van for a 25+ hr drive. Thumbs up for great customer service. .everyone I dealt with in the office and on the phone:)
P.S I had to download this app and sign in to write this review so I was very happy! Great family vacation!

Since ALL of frequently follow my elaborate, and incredibly eloquent reviews.. . I’m assuming you already know that I recently purchased a new Subaru Forester from Elk Grove Subaru– VERY pleasant experience!
Two weeks after my purchase, I had to take the car back in for some awesome add-​ons. They give you a rental car for the day (which I ALSO appreciated) I have to say: Subaru and Enterprise work AMAZINGLY well together. Their communication and system is spot on.
This was all before work in the morning, and Enterprise realized this, took me through the process as quickly as possible, had a terrific sense of humor during, and gave me a wicked awesome Dodge Ram + HEMI! A HEMI! You know how awesome that was to drive to and from work?
.. . AWESOME.
Regardless of the fact that I lucked out and got to «rent» one of the cooler vehicles, the customer service was fantastic, they respected the fact that I needed to be at work at a certain time, and their communication with the dealerships they’re affiliated with is spectacular. They really have it dialed in.
Kudos, Enterprise.