Hertz Rent A Car

I was nervous after reading the reviews to use this location, but I did the rental through Hotwire and did not know how to modify anything. To my pleasant surprise I had a great experience! Jeff was really nice over the phone and then he picked me up and was very patient and accommodating to me and my 2 little children who were with me. Everything went smoothly and when we arrived to the rental site it was just as smooth. Everyone else in the rental store was very friendly as well; we even got some See“s candy :) All is so far so good! Thanks so much!

So as I read the long list of serious complaints for this site, I have to ask the question of Hertz… are you reading these? I did not have much interference when I arrived and the car was ready though it would be a good idea to pay a bit more attention to cleaning the inside of the windshield which is important to eliminate dangerous sun glare. but that’s another story Hertz, when this many complaints over several months are registered, just what are you doing to train, organize, and enhance a service problem? Just curious.

Horrible experience, service, car and dishonest. I was charged $ 66 a day for a compact car and a $ 5 a day government few because I am on the military. When I checked the final bill there was a frequent flyer surcharge??? Of $ 4. Despicable business practice. This was for a Toyota Yaris, that was filthy, dented and only had a half a tank of gas. The act did not even have cruise control. I did not think they even made a car that low budget. The original car they tried to give me reeked of pot and when I told the girl behind the counter I didn’t want that car, she seemed annoyed and did not even apologize. Horrible customer service, gouging the government, and dirty cars. Stay away from this place. I am making a call to Carlson Wagonlitt and letting them know to never use this place again. I could have got the same car for less than half he price.

Screw this place. Their computers are designed to fraud customers. My contract rate automatically changed. When thy pulled up my contract. Wtf is that. It took weeks and my Amex card to to fight and get the money back that they tried to over charges me. Over 300 extra!!!
People will always put a smile on but when it comes to money that’s my bottom line. Beware of hertz!!!

Pricing is good but the service is what makes the pricing not even worth it. Went to pick up my rental at it’s schedule time and the girl has the nerve to tell me, «Didn’t you cancel this morning?» (In a rude tone too). I looked at her confused and responded back with «I never once called this place to cancel. I’m here aren’t i and I’m ready to leave to go out of town now. There was even a confirmation sent to my email to remind me to pick up the car». She looked at me and was like «good thing I didn’t cancel when my boss told me to earlier». what kind of response is that? Those type of remarks do not leave a customer feeling welcomed or taken care of. On top of that, no friendly smiles or hellos when you first walk in & when they walk you to the car to do an inspection it’s rushed. All she did was take a real 2 second glance at the car, checked it off on her clipboard and was like «here. Sign to say that these scratches and bumps were on the car before you drove it off the lot». Ummm how about let me see what she checked off first and let me do my own inspection before I sign anything… Thanks. The only reason why I came her was bc I have AAA, but never again. Lesson learned.

I usually don’t rent from Hertz because they are usually the most expensive choice. We recently went on a road trip to South Dakota and everywhere in between. I did not want to put all those miles and wear and tear on my own car. We got a camry and put 3,567 miles on that baby. The Never Lost navigation was so helpful. I probably wouldn’t have chosen this location to rent from had I read the reviews first. We got a great rate, no surprise fees, service people were nice. Yes, they do seem a bit short handed but that is not the fault of the people who helped us.

The worst experience ever! I should have checked the reviews before accepting AAA to send me to them. Stuck w/​a rental for a month… Called a rep to extend Contract & next thing I know I Have a repo guy knocking on my door yelling at me that I’m stealing the car! I was appalled! Apparently rep never extended contract, Took 2 weeks for them to accept payment, and now I receive my credit card statement showing they DID charge me so now I’ve paid them twice! All this drama & stress to realize they’ve made yet another mistake! I can’t believe they are still in service. Please please please avoid getting yourself into this mess…

I set a reservation for 7:30am so that we could rent the car and still get to work on time. The girl at the counter tried to give us a different class car. Then the car was dirty. The car was still dirty after they washed it twice –sticky substances on knobs, parking break handle and steering wheel. All in total, took almost 2 hours to leave with the car, but I still had to return it at 7:30am.
Then I needed to extend the contract so I called the local office. The local office said they would have to call me back and they did…3 hours later. They told me they could not do it and that I should call the 800 number. I called the 800 number and they agreed to extend it for another week. When I asked them, they said the only thing I had to do was give a verbal authorization to charge my card again, which I did. I asked the man for a confirmation number of some sort and he said I didn’t need one because it would be attached to the rental record number and it would be in the system.
When I went to return the car, they were going to charge me a late return fee because they said I never requested an extension. I told them I had the time, date, person’s name of who I talked to.
Then I tried to call the rental extension line again to verify for the man at the counter (which is his job, not mine) and was on hold over an hour to talked to someone.
The experience was horrible. They will try to charge you overdue fees even if you extend the contract. They also can’t always give you a ride. The atmosphere for waiting (almost three hours total) is awful because you hear all the guys at the dealership chatting about inappropriate things. While I was picking up the car, the guys from the dealership needed one and they were helped before I was. I guess they’re more important.
I wish I could give them zero stars, but you can’t. Unfortunately they will also probably stay in business due to insurance claims. But if you have a choice, please do yourself a favor and go to Enterprise up the street.

This place sucks! AAA the only reason I was there shut this place down!!! Or get better employees

The only reason why I rent from here is because Dan’s shop has a deal with them. If I didnt have to rent here, I wouldn’t.
I rented from Hertz twice. The first time was okay, everything was semi-​smooth. This time around, Hertz associates seemed like they don’t know how to use a phone! After my car was fixed at Dan’s, I left the car there to have Hertz pick it up. That’s how I did it the first time, and that went fine. This time, I left it there, but I guess Hertz didn’t pick it up. I called the next day for a follow-​up, and the girl said, «I don’t know.» Um, can you check your system to see if the car was returned or not? Simple as that. Get my name, number, car rented and check the system. But no, all she said was «I don’t know.» She wasn’t helpful at all! She said she would call Dan to see what’s up with the rental and then call me back. 3 days later, no word from her. So I decided to call again. A guy picked up. He was much more helpful. He said he would take down my name and number and check the system. However, I have yet been contacted by Hertz.
Been about a week now and no payment has been charged on my card, so I’m guessing the rental hasn’t been picked up. If that’s the case, then F*** I spent like $ 250 for a rental I haven’t been using!
Lack of communication and poor customer service. If I gotta leave my car at Dan’s, I’ll have somebody drop me off at Enterprise.

I rented the car from here through the AAA insurance. I’m not happy with their service. My tire became flat and I called them for assistance. The Hertz rep said, let me put you on hold. And I waited for over 30 minutes and she did not pick up the call. A new employee started here and they were horrible. Reason being I know it’s a new employee is because the day when I rented the car. She checked me out. And she she had no idea what she was doing. so the manager told me she’s new. And she went to search for the car in the lot and she left me hanging in the reception area without telling me. I waited an hour and I asked the manager. So they tried looking for her and they said, she’s walking around the lot looking for a car for you. Anyways, the day the tire was flat, I ended up hanging up the phone because I knew it was her again so I called again then she tells me oh you did not buy a insurance. I was pissed because she could have told me all these stuffs instead of making me wait. Oh well… I ended up calling AAA road side assistance and they helped me. But I will never rent a car from here again. HORRIBLE

Elk grove office by the outo mall is the worst hertez try to avoid they have manger Lee hiding in the back and never try to help The girl in the front was very nice but only tow weeks at the job I wated one hour at the counter my car we’re not ready i had to leave, and come back after almost 3 hour wanted me to wait even more finally got the car was very unclean smell very bad couldn’t d Drive it the send me to airport hertez they we’re nice but the wait time was over 45 minutes, finally I got my car almost at 10 pm If you want to rent a car and no options but hertz try to avoid Elk Grove

Chaos. There is no other way to describe my experience with this location. First, I spent 10 minutes trying to reach them on the phone. My call kept rolling to the corporate line. When I finally got through to the local office I was told they had no cars. WTF? I made my reservation a month in advance. Finally the rep admitted the manager had quit and they were trying to figure out what to do. They referred me to the Franklin location where I got amazing service. This location is horrible. Prior to this, they had processed my credit card even though I had called and cancelled my reservation. If no stars was allowed, that would be my rating. I

If I can give them a ZERO I would! DO NOT RENT FROM THEM!!! You’ll get lied straight to your face. I asked about their SUV and how well are the mpg and all she could say is «ALL» SUVs are the same which is 15 mpg. Seriously? Then I decided to pick a different car because she had no knowledge in SUVs and she’s working at a car rental place? So then I ended up picking a smaller car and got my price quote which was by far the most expensive price I’ve seen for a compact car!!! She did not off any discounts and I had to tell her myself I had my AAA discount and then she said she already applied a discount code? Wait what! If you did already then why didn’t you tell me and second wtf? Discount price? Like I said it was the most ridiculous price I’ve ever seen for a compact car. Then I told her I was going to book it online because it’s cheaper and guess what?!? The price was half of what I was going to pay and I didn’t even put in my AAA discount yet. I was not the only upset guest there so PLEASE let me warn you now. Take your money else where! Worse worse worse hertz location!!!

I’ve rented from this Hertz multiple times, even before they moved to the Auto Mall (previously on Grant Line Road). They only have two people at the desk assisting customers, and they also have to answer the phones. I’ve gotten different cars from them each time, ranging from Toyota Yaris, Hyundai, Toyota Corolla, Ford Focus (2x), and once got upgraded to a Chevy Cruze. There are two guys that have helped me whose names I’ve forgotten but do their best when cars aren’t ready, the credit card reader needed a reset, or when I’ve come in from another location to add a 2^nd driver. They do have decent weekend deals or AAA rates, I’ve gotten cars for a week for about $ 130-​$ 150 total. It is what it is.

I was involved in an accident and my insurance set me up w/​a rental vehicle through this Hertz. I received a call on 10÷29÷14 from Hertz to set up an appt for pick up at my auto collision repair center. I was told by my adjuster specifically not to get the damage waiver and to get a vehicle for less than 25 dollars a day. I specifically told the lady on the phone that I did not want the damage waiver because i was told by my adjuster that my insurance would cover the rental in the possible event of an accident. The next day I pick up my rental at the auto collision repair center. I kept the vehicle from ¹⁰⁄₃₀ to ¹¹⁄₁₂ returned it to auto collision repair center for hertz to pick up… So today I go to pay my credit card bill and I notice I have 3 pending charges from Hertz the11/​09 -$ 27.00, ¹¹⁄₁₀ -$ 9.00, and ¹¹⁄₁₃ — $ 54.00 Dollars… Um??? What is this ??? I call just before noon and im directed to female Hertz representative she tells me that I’m being charged $ 117 for a Lost Damage Waiver… Um ok !!! I call back ½ hr later I speak to a male Hertz rep and tell him that I didn’t agree to this LDW and that I already had Insurance to cover the vehicle. He tells me the LDW was to cover my deductible on my insurance in an the event of an accident. I again told him that I specifically requested not to add a Damage Waiver. He takes my name and phone # to forward to the Manager and said I would a get a call back. Hours passed no one calls back so i drove up to Hertz. Again ended up giving them my info and was told I would receive a call from Misha. Receive a call around from Misha at 5:01pm. She proceeds to tell my that according to the notes on file in my contract that I agreed to the LDW and that I was told that it cost $ 9.00 a day and that I said my insurance would cover this Loss Damage Waiver… Wtf !!! Really?! Uh No! This is soooo not the conversation we had two weeks prior when i set up the appt for this rental. Again I reiterated that i did not agree to these terms. She then put me on hold for approx. 5 minutes and tells me I should present my insurance w/​the receipt and see if they will reimburse me the $ 117…I then told her my adjuster told me to tell Hertz to send my insurance the bill. I’m again put on hold for another 5, then told that she can’t re-​open the contract that it was closed and that i should contact Hertz again if my reimbursement claim through my insurance was denied. I’m so extremely disappointed w/​Hertz, its so frustrating knowing that I’m being charged for something I shouldn’t be charged. I so hoping my insurance cover this waiver so i don’t have to deal with this Hertz company again.

I had to award a star because it was required. Do not rent from this location!!! Poor customer service. This company does not care about their customers or its process.
I reserved a specific car (I wanted to drive a car similar to the one I was thinking of buying) I called to verify they had the car and my reservation was confirm.
On arrvial, the service rep did not have the car (he confirmed earlier) and told me I has SOL. Yes, SOL meaning S*&T out of luck. Well, Hertz will never get my business again! and if you don’t want to me treated like crap you will not rent from them either.

There were two customer service reps and with one customer each ahead of us. It took us 45 minutes with reservation desk that we reserved and paid online. Half way though when we asked the car get fueled the car guy was given a fuelcard and told to put in gas. After, I waited outside for 5 minutes I went back inside asked the manager where the car was he had yell at him to get it done (tack another 20). Needless to say the service is terrible here.

Wow, no one pays attention and just get ignored DONT RENT from here.
We arrived like 15 min ago and there still just walking around not even letting us know that they’ll be with us shortly??? Come on! At least acknowledge us!!! My friend just wants a car ! How difficult is that!

I would never rent from here ever again. I called ahead by an hour and asked if there were any available cars since my car was in the shop. They said «Yes! Come on by!» When I got there, NO cars. They said to come back at 5PM since they had a return at that time. So I killed 2 hours in the area, and came back on the dot at 5. I even called at 4:50 telling them I was on my way over. I get there and they rented that car to someone else! They also told me to come back the next day. For the inconvenience, they said they would pick me up the next morning at 11AM to personally deliver the car. 11AM came rolling by the next morning and no one shows. I call in and they say «ohh I’m so sorry, we don’t have any cars this morning. They usually come back from the airport but we didn’t get any.» At this point, I am infuriated bc they have made so many empty promises. I had to go to work. They didn’t even call me to tell me they couldn’t pick me up. When I finally got a rental, it was a huge suv car. Nothing comparable to my sedan. I needed a car so I just took it and they comped my gas. Would never give them a dime of my money in the future. End rant!