Golden 1 Credit Union

I like this bank because it’s convenient but be careful. I went to deposit money into the atm and some creepy guy was hiding behind the pillar. He kept staring at me and looking down. He just looked sneaky. I was gonna get out and use the atm but instead I turned my engine on and was going to leave. As soon as I turned on my engine, a man pulled up in his car to use to atm, too. All of a sudden, that creepy guy disappeared. I got out and asked if that guy could wait til I was finished and he said yes. :)
Ugh, I knew he had bad intentions but I’m grateful that there are still good people around.

Their service, rates and accessibility around Sacramento are amazing. They also return all profits to their members and I got a check for 2 hundy at xmas.
If you’re banking with a for profit institution, you’re playing a game rigged against you. Smarten up!

Some of us at some point have been here. You’re looking back at the reckless spending habits of your youth and you wonder why you purchased certain items, and how those items hold no current relevance. The scenario above relates to me and my credit usage during my late teens and early twenties. Fortunately I was able to dig myself out of the hole and rectify my credit. After doing so, I decided to take a shot at refinancing my car at the Golden 1 Credit Union.
I have been banking with Golden 1 since I was a teenager, so I figured that my chances of getting approved would be high. I was referred to Golden 1 representative Matt G., who was highly recommended by my dad. Matt thoroughly explained the perks of refinancing with Golden 1, and we moved forward with the transaction.
Two hours later, I received approval of the refinance (the process seemed almost as long as buying a new car)! I walked out of Golden 1 with a new interest rate of 2.79% (the previous interest rate shall remain anonymous), 1% cash back earned off of the refinance, and a smile similar to that of a Cheshire cat.
Quick review on the branch itself. Due to the variety of surrounding businesses, this particular location can get extremely busy. Just like the grocery store, I would recommend avoiding this branch at the beginning of the month (unless you plan on using the ATM). Other than that, I have never had any issues with this branch.

Parking is always a challenge at this branch. You often have to walk pass a lone beggar, who sits on the walkway, 60 feet from the ATMs. You expect that in downtown Sacramento, but not in suburban Elk Grove. The interior of the bank is spacious with a clean look. They have three glass enclosed areas to meet with their loan staff. There is almost always a wait. For as busy as this branch is, you’d think they would have added more. The staff are friendly enough, but I think Golden One, as a credit union, is a rock solid choice for your personal banking needs.

Really bad. They offer a coin to cash machine but there was a sign that said it wasn’t working. I drove all the way there to get disappointed. If you can’t offer the service, don’t lie that you have it on your website.
Angry

Why are all Golden 1 bank line so long. This location is newly remodeled. It look so much better. They have 4 people working today. The line is moving steadily but still a bit slow. When it was my turn, I was done within minutes. I don’t know why other members takes forever with their transaction.

Long story short they mis-​spelled my name on my account an wouldnt change it without my wife being there… Its MY ACCOUNT!

I hardly ever go inside unless I absolutely need to. Today my father and I were helped by this gentleman named Abinesh Chandra. He was very polite and fast with what we needed to get done. We really appreciated his help. Other Than that this is a pretty nice bank I have been going here for about the last three years well at least the outside of it (ATM).

I was with Golden 1 for awhile and finally closed my account with them because not only was the service here terrible, but they were not careful with their transactions. Usually I don’t like going to the ATM machine if the bank is open which I did once to get $ 40 and when I went to check my account online the next day $ 400 was missing. Which also overdrew my account causing a fee. I called immediately and they said the teller didn’t close my account and had withdrew the next person’s request from my account. It took them 4 months to replace my money and they didn’t even clear up the fee. I had enough since this happened 2 more times after. I requested to close my account and they wouldn’t let me because the fees they promised to clear up were still active. I reported this and they finally closed my account or I hope they did after the numerous calls I had to make to the administration office. I do not recommend anyone to open an account with them if you want to keep your money.

Omg! This place. All I wanted is to program my pin and the line is out the door. When I got here there were only 3 tellers and finally 2 more opened up. The line is still long and I pass up the managers (2 of them) just sitting there and laughing. You’d think they would want to help out and get the line short. Nope. I would go to another golden one!!!

This used to be my CU but not any longer. I came here to use the ATM to get money out since I don’t get charged a surcharge from Patelco CU. There was no line with the ATM. It went smoothly. The only complaint here is the parking lot — it is not well designed. If it gets busy in this strip mall — the parking area is chaotic. People are backing in and out of the parking spaces, honking at eachother because the parking design is not great. But it is what it is… take your chances or go when it’s not busy.

I rarely try to go inside of a this credit union location due to a long line. This office is located next to Bel-​Air and many other businesses. It’s a busy area so be prepared for a lot of stops and goes when trying to find a parking spot. I always try to park kind of far because there are cars constantly coming through. They did expand their office which is nice but it’s busy most of the time.
Never experienced any problems. I mostly just use the ATM machine outside. There’s a security officer that stands outside of the door of course.

I’ve always gotten the best service here. They always fix the errors, and always help me out. The store expanded so it’s quite spacious.
Pay days are always going to be the busiest days. So for all the people who keep complaining about how it’s so crowded, maybe you should stop coming in like everyone else on the first of the month.

This Golden1 is always crowded and the I always see like five tellers behind the window but only two windows are open. Plus, it’s always hot and musty at this location. I feel like I need a damn shower after I leave this bank. The tellers are friendly and quick. I think I have an issue with the small, musty, hot sweaty space this bank is in. Open up more windows and you’ll be one more star. :-)
Good thing I bank with Schools and Patelco Credit Union now.
I like the Golden 1 Credit Union in the Pocket Area.

Have never visited this CU in person so I can not comment on their service in person. HOWEVER, we have dealt with them for the past 3 weeks on a misapplied payment (their error) and they still have not taken care of the issue. We’ve supplied them with copies of the check multiple times and the bank that the ck was drafted from has also contacted them. Top it off with their EXTREMELY RUDE employee, Melissa… who literally told me «GET OFF THE PHONE, I WILL NOT TALK WITH YOU!’ My husbands name is on the loan and he had the phone on speaker, I stated that the CU needs to get this straightened out once and for all, and this was the response that was given by this very unprofessional employee.
Needless to say, we will be looking to move our acct to a different CU and will NEVER do business with this CU again. If this had been our error then they have every right to be sending us nasty letters and theatening collections, but when they’ve made the error and yet to address the problem in a timely fashion they’re not a reputable organization.

This is the bank location that I go to regularly and I’ve never had a problem.
The tellers are extremely friendly and they never give me a hard time with any of my transactions. This bank is also quick to identify any fraudulent charges (I’ve gone through this twice) and call me immediately to verify any suspicious transactions.
There are 2 ATM machines out front and there’s always a security guard keeping watch out front which makes me feel safe.