James Mark Salon & Spa

I’m never getting my hair done here again! If you want yellow highlights for $ 250 then by all means come here. They didn’t do my hair right and after I told them that they had to use foils they insisted to do it their way. I had 4 different shades with the top part of my head with red roots, it looked so weird. They kept apologizing and never did anything about it and continued to charge me. I’m never coming here again. My hair looked so ugly. I had to go to a different salon and get a color correction. The second time I came in to get it fixed they colored in my roots in brown, where the last girl left in red, and it’s looks like I’m back where I started. Never again coming back. Like I said, I had to go to different salon and fix their mistakes. It’s you want blonde please don’t come here. I’ve been having my hair bleached since I was 16 and by far this is the worst and most costly place I’ve ever came to. Also, if you tell them how you feel they won’t own up to their mistakes and will only make you feel uncomfortable.
Don’t go here!

8 minutes to closing and they said that they can’t cut my boys hair because their closing. 2 hairdressers do have each client. So I guess it is what it is.

Once again James preformed a miracle on my hair! I always come away from his salon feeling pretty.

Just got my hair done by James today and he did an excellent cut and highlights. After going to another local salon that did a bad job I was nervous about trying a new place. I had stopped in to check the prices last week and James fit me in for a consultation. He really listened to what I wanted, and was able to get me an appointment quickly. He fixed the botched highlights and layers and made my hair look beautiful. He barely had to take any length off too. The other hairdresser, Bailee that assisted him was really sweet and did a great blowout. Its a little pricier than some other salons I’ve been to but well worth the money.

James Mark Salon is terrific!
They have excellent customer service: from setting and tracking appointments to the actual styling. They are always friendly, courteous, and prompt.
Lai always cuts my hair — and she is fantastic! My hair has never looked this good.
As a man, I could pay less for a haircut… but James Mark Salon is the best value and quality by far!
Chris O.

You have to book with Amber. She is amazing at what she does. She will do exactly what you ask for but always turns out better than what you imagined. Highly recommend her! Thank you thank you :)

Got my hair done by Jena and now the ladies won’t leave me alone! I’ve never known what to do with my hair, and now for the first time in my life, I finally feel pretty.
Thanks Jena. You’re the awesomest! :-)

Got my hair cut by Jena today. Love love love love it & her. Cannot say enough good things about her. She really listens to what you want. You can tell her what you do and don’t want and she keeps checking with you to see if your comfortable with how she’s cutting it. She also does great color! I only wish she wasn’t so far away!!! James the owner is very attentive too which I like. Very satisfied customer here! Great job y’all!

Just wanted to add a star because James/​owner called to offer a free haircut by him. My hair finally grew out long enough for me to tie in ponytail I’m not planning to go back but thought it was very nice of him to call to make the offer.

I tried their esthetician Megan and was very pleased! $ 15 for brows and was done in 15 mins. They used the thicker wax without a strip and Megan was very nice!

James is kind, attentive, listens to what you want, and is thorough. The staff is also very team oriented and makes the customers feel welcomed. I highly recommend James Mark Salon & Spa if you are looking for wonderful customer service and looking for someone who will listen to exactly what you want for cut and color, go to James Mark Salon and request James himself.

What can I say, James is a master with hair color. My hair has never been healthier, or sexier. The guy is gifted. I don’t spend money on much, but this is worth the investment. I never regret it.
Diane Bush

I have been going here for about 8 years off and on since I moved to Elk Grove. I say off and on, because I did follow one of his previous employees to her new location, but decided she was in too much of a same cut rut, and came back to what I knew was a good place. I have been going to Amber for about 3 years and I have loved every single one of her hair cuts. The staff is friendly and helpful, and on occasion during Amber’s maternity leave had Hillary fill in for her, and I was pleased as well.

I found the customer service here lacking. After purchasing a groupon and living social deal for microderm I took for granted that they would use them both after sharing the information with them. I understand they have end dates but I was told specifically by Jillian that I had to start them by the end date. Well, I went this week and they told me that was said in error. In fact, James bullied me. He stood several feet away raising his voice about the date but never addressing me directly. He stood close enough speaking to the employee for me to overhear but couldn’t speak to me and he used a harsh tone about how they would never make any money if they extended beyond the end date. I have several groupon deals and all of them (literally all) that have a series of treatments have the same policy of starting within window but honoring past the date so why would I question the response I got from his employee? Then, when I asked more questions of the other employee I was told that they counted cancelled appointments against living social. They didn’t tell me the policy or that they were doing that because «they assume everyone knows». I dispute completely that I had cancellations inside of 24 hours. I did have one where I erroneously responded to a text that did not receive responses and I called as soon as I got the reminder phone call. Even in that case I was not told that they would «count it against me». I believe they were looking for reasons to not uphold their end of the deals. I get they are cheap deals– but don’t offer them then. While I really like the woman who does microderm and I liked the service– I can’t respect a business owner who does not value the customer and one who believes that harsh tones and disrespect is the best way to deal with miscommunication.

Love this place! I’ve been going to see Hilary for 3 yrs now she is awesome. Staff is great and they return your calls asap

I started going to James Mark Salon in April. Each time I’ve been there the staff has been so friendly and made me feel very special and welcome. James did an amazing job with my color and cut! I’ve received so many complements on my hair… He’s the best! :-)

My wife is very happy with this salon, I stopped by and picked up a gift certificate, was not sure what to get her, they were kind, helpful and professional. It took over a moth for my wife to use her certificate, the credited gift certificate was credited to her account. she is happy and so am I, I’m going to get my hair cut here next time. Her hair looked great when she came home :-)

I love this place. Erin is amazing and Cindy (their aesthetician) is awesome!
You get what you pay for! Trust me. :)

Everytime I had an appointment my stylist had quit. Makes me wonder why the salon can’t keep a hair dresser. James was the first to do my hair — great job, my next appointment I was told he was too busy to keep me as a client, so off to another stylist — cool, but after 5 visits of getting abounced — I bounced to another salon…

After contemplating a visit for awhile, I finally went ahead and made my appointment, excited to try this nice looking salon.
Overall the service was fine – my stylist was friendly enough but I wasn’t pleased with the outcome especially for the price. Their prices seemed far above what I pay at my usual salon (which is an upscale salon just farther away). For a cut and foil I paid well over $ 200 for my shoulder length hair. I wouldn’t have minded so much except I had to «fix» it when I got home.
I asked for a dark foil in the front, but the stylist instead put a light foil… I discovered a red streak there when I got home and had to recolor that piece back to a dark (that I originally asked for). The experience and price would not encourage me to return to this salon.