Moule’s Elk Grove Glass

Customer service was excellent! I stopped in Moule’s shop, looked over their display of tub enclosures (glass & styles) & found just what I was looking for. John immediately placed the order, did some measuring and 2 weeks later the enclosure was
my satisfaction. It’s beautiful and completed the re-​do of the guest bathroom.

I ordered some custom glass from Moule’s about six months ago. They were on time and on budget. No complaints. That’s not the whole story though…
We’ve been fighting with a broken door closer at our salon for a few months (not related to Moule’s work). I tried to install a new closer myself and totally screwed it all up. Needed it fixed ASAP so I called Moule’s. John showed up a few minutes later. He slapped the new closer on real quick like he’d done it a thousand times before. I’m assuming he has done it a thousand times before.
Took him 30 minutes and he wouldn’t accept money. We paid him in tacos… true story! :)

Moule’s EG Glass came back out for another busted screen. Their service is the best… Moule’s technician was courteous and careful throughout the entire duration of the job. The new screen is taut not wavy… like the factory did it! Awesome job Moule’s!

I found Moule’s disappointing. We inquired about a job and she asked us to call back the next day, which was a Saturday, only to find that no one answered the phone the few times that we tried to call. Our order was delayed and the pricing was incorrect, with no apologies. We’ve given them business a few times before with a shower glass install and a custom glass order, but no more. Too many glass places out there.

I am a Real Estate Agent in the area and it’s nice to have honest, reasonable and dependable local businesses like Moule’s Elk Grove Glass to refer my clients to. I have referred them often. Most recently, John, the owner came out to meet me at a clients house, gave my client a price on the spot and had the windows ordered the same day. The windows were available for installation within a week. My clients and myself couldn’t be happier. Thanks again Moule’s Elk Grove Glass for another job well done!

I had a shower enclosure installed by The Glass Guru of Elk Grove. After a few months the rubber grommet on the door hinge worked it’s way out. I called multiple times even set an appt that he didn’t show to. When I did get ahold of him, he said it was just too far for him to travel to Wilton. When the handle’s plastic shims crumbled away I called again, but he never called back.
I called Moule’s Elk Grove Glass to come fix it. It was just too heavy of a glass door to attempt myself. Not only did they call me back but were on time and fixed my hinge, added some new pieces to my handle and did it all for free! Warranty fixes are just part of the business and Moule’s has mine from now on!
Great job and Thanks!

I am writing this review for my parents, who are 86 and 75 years old. We are very disappointed with this company. Measurements were taken on site for the replacement glass, so they knew what the job entailed. It is a large trapezoidal shaped window above a set of sliding glass doors. When the installers arrived, they were ill equipped physically for the demands of installing the window based on their sounds of exertion, sweating profusely, and our observations of watching them struggle with it. The day after it was installed, I visited my parents and asked why Moule’s didn’t wash the window. The window was cloudy, smeared and you could still see the suction cup marks on it. I called Moule’s and spoke with John to see if this was standard practice. He handed me over to the guy who did the install and I got an excuse of «well it was in the shadows, but we cleaned the window in the truck before installing it, and then wiped it down after.» He said someone would come out and clean it again. On Friday at 5:00pm, someone did come out to clean the window. He didn’t have a ladder tall enough to reach the full window, so he only wiped the bottom ¼th of the window, leaving the rest of the window streaked and smeared. I called Moule’s on Saturday to complain about it, and got their voice recording saying I had called during business hours, but they were away from the phone and would return my call promptly. I left a message asking to talk only with the owner, and never received a call back. Now it is Monday morning at 11:00 am and still no call. We finally had my son clean the window over the weekend. In addition to the clean window issue, there were other issues with their general attitude and seeming lack of concern about bowing wood, etc.

Needed a mirror replaced today, service was great, job done super fast and price was good!

I have used their service 4 times in last few months for different projects. The are always prompt, return phone calls, do the job correctly/​professionally and their cost is always what they it’s going to be. If you live in the Elk Grove area, I would highly recommend them to you.

There are tons of Glass shops in the Sacramento Area, but most are automotive glass shops. This is one of the few glass shops for homes that i found in the area. The hours of this place is around 8 to 5 on weekdays only so it was difficult for me to schedule a time to have someone view the shower window for my repair. Anyways, I called for a quote for the estimated size of the window as well as the cost of someone coming to measure and make the glass; the estimate was around $ 90 which is reasonable. Glass of the sized i requested was about $ 60 from another glass place in Sacramento [I didn’t want to measure myself for that i didn’t want to get an incorrect size]. So, the person i spoke with ensured me that it should be around that cost [I would do the installation]. The person on the phone was dull and emotionless when they talked. Anyways, waiting for the person to come by on the day of the appointment, i was never informed if they were going to come, nor if they were going to be late. I personally believe all appointments should be verified to ensure proper communication. The person came about 30 minutes late. I was kind of bitter because i didn’t know they were still coming. The person measuring wasn’t friendly at all but seemed like they knew what they were doing. While answering some of the questions, i felt as if the person was getting irritated by me or something. I didn’t feel good about the transaction. The price ended up being about $ 150 which was $ 60 over the quoted amount. If it was ten or twenty over, i would of agreed but this price wasn’t even reasonable. The person didn’t even put the size into a computer; he estimated it. He said the cost of the glass was 110 which is 50 over other places. With the estimated shipping of 2 – 3 days [with me picking up at the shop]. The place took a week to call me back and say the glass was in. While picking up the glass, i was helped by a lady that seemed bitter to be in the shop [IMO]. Receiving the glass was easy and prompt, but they never verified it was me picking up the glass or someone else. My overall experience with this shop is remarkably under average. I am completely outraged by this place and would never go here again nor will i recommend this place to anyone else.
Pros: Glass fits…
Cons: Customer Service, Quote, Cost, Prices are cheaper else where
Stars: 0.5