The UPS Store

This UPS STORE knows how to get your package in and out fast

After a lot of bureaucratic nonsense, this place finally admitted their fault and refunded my sister. Thank you for doing the right thing.
Pro tip: UPS will take 8 business days to get your money back if they misplace your shipment, rather than just put the money back on your card, in order to do an «investigation» in to something that has a digital paper trail and therefore can be cleared up in about 5 seconds. Taking it here to the actual location though, was probably a big help in getting our money back. They would’ve likely found any possible way to make their losing our package our fault, had we arranged for pickup.

The times I’ve come in the workers are pretty nice and helpful. Always see me from the front and help me carry in my packages if they aren’t busy.

Love this UPS! Only great experiences here. All of the staff I’ve encountered here have been nothing but friendly– even when there’s one worker and six people in line 10 minutes before closing. I definitely plan on returning to this location for the very reasonable prices and great employees. :)

If I could give it less than one star I would. The first time I went in, I wanted to print some copies and I was trying to log onto the computer but it wouldn’t work, I asked the Caucasian girl who works in there what I should do since it was not working and she said, «I don’t know what to tell you, I can’t fix it», I went in again several months later and she was the only one at the counter, she did not even say hello and I had to go to her and ask her use the computer and printer, it was almost closing time and she said, «It’s not working!» She is extremely rude and if she doesn’t like people then she shouldn’t work in Customer Service! Never going there again.

Came in here Fri. night a bit before closing. I was shipping two large boxes (already packed) and two 15″ square pieces of glass. I have to say the service was outstanding. Melissa was so helpful. She knew exactly how I should ship it, was cordial and friendly. As a frequent shipper I’ll be returning for sure.

My grandfather who is 82 years old visited this store today to get visa pictures. First of all the guy who helped him had no idea what size the visa pics should be, so I had to look it up. Then he took SIX pictures of my grandpa, all of which were off center, not the right size, cut improperly, and wet when he put them in the case so they were damaged at the sides. After that he proceeded to sell them to my grandpa for $ 40. This store completely took advantage of my grandpa and we will never be going here again.

It is always a delightful experience at this store. I’m not sure how you can turn a UPS store visit into a complex endeavor, but this place is friendly and easy going and will get your package where it needs to be.
Thanks!

In and out in a matter of minutes, walked in and the worker there knew exactly what I needed to do and handled it in a fast but friendly attitude.
Can’t ask for better service… when commenting on their service I can say that they «delivered».
Out.

Rude. I’ve never felt so uncomfortable in my life. They talk in a demeaning tone. They let you stand there like you did something wrong. I just wanted to ship some books out. I’m sorry I don’t ship packages everyday for a living. Save yourself the time and go to an establishment where they actually do their job and a bit more. Being a nice person is certainly not that hard.

First, let me give you some background as to my own personal perspective.
There are plenty of reasons for why it can suck being a college student. For instance, printing papers. Love writing them (just look how much I wrote here!), but in the year 2013, I don’t see paper and ink so much as a necessity, but rather an antiquated art form best employed in areas of romantic intrigue, sentimentality, and showing your elders you care. Professors don’t seem to agree, and it would be my luck that every printer I buy stops working in about a year. **Sigh**.
So, I figured instead of dropping a reasonable sum of cash into another possibly unreliable printer, I’ve been opting for printing services such as Kinkos, UPS, etc. I’ve visited this UPS 3 times now.
The first visit was actually quite pleasant. It’s a small and quiet store with one computer and a couple of printers. The lady helping me that day told me she would waive the computer use fee (a minimum of 3 dollars, as per the sign in the shop) because I was only using it to print. That seems reasonable to me.
The second time a gentleman helped me, who I’ve come to believe is either the manager or owner. He offered to sell me stamps during the transaction, and I thought «well, it’s always nice to have stamps on hand». Then I got the bill — something like $ 20. There was of course a markup on the stamps (what was I thinking, buying them from a place like this?), but also a $ 3 charge to use the computer to print 3 pages. I didn’t say anything at the time (I was pretty angry), but I resolved to ask about it the next time I went in. That was a day ago.
I asked the lady at the desk (a different one this time) if she would charge me for using the computer for printing documents. She said yes, because I would technically be using the computer. She then added «Do you have a USB drive?» I said no, because my documents were accessible via email. I then asked, «Well how can I print something without using the computer?» Just as she was about to respond she hesitated, and looked pretty irritated with me (she wasn’t that nice to me to begin with).
Enter the manager/​owner (I presume). «What’s going on?» I explained. He then begins to tell me that the computer use fee is only a dollar (yes, this is the same person who charged me $ 3 the last time I was there), and that his business makes money on renting computers for people who don’t have them. I told him I do in fact own a computer, just not a printer (which I think is more of the norm, anyway). He then tells me he’ll make an exception, but I have to understand from his perspective, he’s let people use the computer for just printing, and later those same people come in and try to use the computer for free. Also, that I need to know that the charge is the policy. Then something magical happened. He says…
«You know, you can just email those documents to us in advance, and we can print them for you when you arrive.»
Wait a minute. You mean to tell me that I could have avoided this charge, but you decided to not tell me the first two visits? Only when I question your «policy», you then tell me I could have avoided spending extra money for a service I technically don’t need? This is of course on top of the sudden change in the fee (from $ 3 to $ 1) and the rant about other customers using services without paying for them, when it’s clear that I’m a paying customer. That’s just plain unprofessional. Also, claiming the business makes it’s money on renting computers when there is only 1 computer in the shop — that’s just nonsense. You make your money on the impulse buys in the shop — the cards, the pens, etc.
In any event, he graciously waived the fee. I emailed the documents to them from my phone (I only had to use their computer because I was printing some documents for a friend, and hers were formatted in the Pages app — it’s common that shops like these don’t have the software capable for opening Apple-​formatted documents, yet another pain in the ***). And about the email thing… how is that secure? Anyway…
I bought a pack of colored pens from the store. Unfortunately when I tried to use them in class yesterday to take notes, they ran out of ink super quick. I might be able to find a way to get them to work again, but suffice to say they were not high quality. I guess that was the cherry on top of the whole experience.
Also, I think I’m going to buy a new printer.

This store refuses to pay out money for insured packages. The irony is that I paid the store to pack and ship my package, which was damaged in transit. I called multiple time to inquire about the money due to me for the insurance, and to be repaid for lack of delivery. After more than a month of empty promises to call me back with results, I wrote a letter to UPS corporate, who would not do anything either. Why pay for extra insurance when the store won’t pay out when the package is damaged? This is a greedy store who is pinching nickels and steam rolling over customers all in the unethical act to pocket extra money. Now I’m forced to go to small claims court … all because they won’t pay what is due. I would recommend NOT using this UPS store, or even UPS in general because of the responses (or lack thereof) that I have received from this company. It’s disgusting that a major company can behave like this.

I have been a business customer with this store for 8 years now. The manager Toan, is knowledgeable, efficient and easy to work with. They support my business with printing, business cards, and shipping needs. I like the fact that I can get my mail after hours also.

During my first visit, I was sending a package via Ebay and the manager (Toan) was very helpful and made the process so easy! After that visit, I regularly ship through UPS (replacing FedEx)
Great customer service, shipping is always a breeze!
Also, if you own a iPhone (iPod, iPad, etc) they have accessories and charging plugs for $ 5.

Was a quick in and out. Fast, efficient, and friendly staff.

The store is pretty standard but the employees are exceptionally nice and put up with way to much of their customers crap! They have the absolute worst customers! There has been an issue with someone blowing up almost every time I am in there! The last time I was in there, it was a guy who was upset that his package had been lost and was claiming that he had purchased the insurance despite the fact that his receipt showed that he had not! He was threatening to hire a lawyer and sue over $ 100!!! Come on! really?

WAAAAAAAAAAY to expensive and the helper was just so monotone and robotic. Plus the lines are AWFUL just line the post office. yuck!
If you want to be in a room where it seems like everyone has a stick up their you.know.what UPS is your store.

Typical UPS store. Staff is friendly just like it should be. But the line was longggggggggg. So it’s getting a 4.