Les Schwab Tire Center

First time here, I waited about 15 minutes for someone to help me. It wasn’t like they were busy, two guys where talking to each other jokingly and the lady that’s usually there was talking to her boyfriend on the phone. When I finally raised my voice asking for help she came over with attitude. I had a flat tire and needed it repaired. Yes they were quick but as soon as i got home I could see air bubbles coming out along rim so i took it back right then. They seemed upset, especially the guy who fixed it. And to make that even funnier, he still didn’t fix it. That same time I needed a car battery, they gave me the wrong size. My brothers truck made this humming sound so he took it over there. Well they changed the rotors and stabilizing bar and said it didn’t hum anymore. Well it did, plus they charged 900 on top of not fixing it. So he took it back next day and they said his rear axel out n needs to buy a whole new one which isn’t cheap. Well we took to a real mechanic n said just need some shims for carrier bearing which totaled less than 200. They actually did argue their case which was very unprofessional. They are rude and unprofessional. Plus they are very slow. I will never go back to Elko Les Schwab

I went to the store on 8/​7, @ 1:40 in the afternoon to get tires on my F350. I waited for two people in front of me. When I got to the counter the gal asked what I needed. I told her tires for an 05 F350. She asked what size, and I told her 18″. She then asked if they were 65’s or 70’s. I told her I wasnt sure and looked at me like I was a moron. She said nothing, and I told her Iwould run out and look. When I came back she was helping someone else, and there were two more in line. She looked at me, then looked away. I went o Big O, and they told me they would go look. I told them not to because I now knew. I am now waiting to get new tires on my truck. Les Schwab, you lost a lo g time customer.

I would like to thank the people at Les Schwab in Elko! My wife and I were traveling through Elko one Saturday in June when our car started making a noise that came from under the car. Fortunately, Les Schwab was open on Saturdays. We went to Les Schwab and the service manager got our car checked out within about 15 minutes. The problem turned out to be a bent heat shield. Les Schwab corrected the problem at no charge! We felt very fortunate that they were open and able to help us. The people were very courteous too!

Told it would be an hour for rotation and oil change. At the two hour mark and seeing a dozen people come in after me and leave, I ask if maybe I was mistakenly missed. Told I wasn’t there that long and to keep waiting. I said to forget the oil change, 45 minutes later got rotated. I’m a big les Schwab guy but this location is incompetent and rude. No stars if it would let me!

Worthless! While traveling to a fire we stopped here for an oil change. FOUR HOURS!!! Are you kidding me??? 21 people on the tax payers dollar sitting for that long of time for an oil change. Not to mention we are behind schedule to be available for a fire and legally have no way to make the time up. Im not a lead, I am not in charge and so not privileged to what was really going on. Though I believe an oil change for a federal vehicle heading to a national incident should take priority. Not four hours for an oil change.