ZIPS Dry Cleaners

I’m honestly surprised to see that this ZIPS location has such terrible reviews. I have been a customer for a few months now and have only good things to say about this ZIPS location. The staff is always polite and the dry cleaning service is excellent. I can’t speak to the timeliness, as I’ve never been in a rush to pick up any items. I brought in a pea coat that another dry cleaner previously had trouble with (and charged me extra for it) — ZIPS cleaned it perfectly and only charged $ 2.99 like any other clothing item!

You get what you pay for, it’s as simple as that. I wasn’t expecting much, but got even less. I just picked up a silk blouse i had taken in to be cleaned. I think it actually looked better at drop off. I cannot wear it the way it is, and will have to take it somewhere else to be properly done. It came back with so many wrinkles in it! After reading the other reviews, I guess i should happy I even got it back…

I have never written a poor review before but thought in this case I should. I don’t even want to give it 1 star. I’ll start by saying I have never had a bad experience with ZIPS up until now! I brought in my personalized pillow case to be dry cleaned and it was returned to me with several sticky substances on it (that was not there when I dropped it off). I called ZIPs and the gentleman I spoke to said bring it in and we will fix it. I did this two more times and the last time I picked it up they stuck a tag on it saying they could not remove the stain. The manager was not in the store when I picked up, so i called. She was rude on the phone and said to bring it back in so she could look at it. I brought it in to her, and she insisted that I brought it in with a stain and she NEVER touched the pillow case. That was a lie, because it that were the case then that tag would have been on my item the 1^st time! Then after being told that I brought it in with a stain and realizing that I was going no where with her, I asked to speak to the owner. She then proceeded to tell me that she was the owner (lie #2). I then told her that I would go to the corporate office and she said go ahead, they won’t do anything! This statement was the only truth!
I called the corporate office a month ago and followed up every other week to see if my claim had been received. I was assured by the customer service women, that she had put it through several times. After calling for a 3^rd time, I was accidentally transferred to a customer relations person, who I guess handles all of the complaints. She thought I was a different person and was ensuring me that she handled my claim. After realizing that she had the wrong person, she was rude and short with me. When I tried to explain the situation, she wasn’t interested in my complaint and quickly said Well I’m heading to the Elkridge location now and will speak to the manager. However she did NOT hear my entire story and yet went to speak to her manager. I quickly called back and spoke to the same lady I had been working with for a month and let her know again my frustration and she said she would send my notes to customer relations lady so that she is aware of the situation.
The next day, I received an email from this same lady, saying that she spoke to the manager and because she said that I brought it in with a stain that was the end of it and there was nothing she could do.
I have NEVER witnessed this kind of rude, unprofessional customer service in my entire life. I am extremely disappointed that ZIPS treats their customers like this.

The workers move slow but they get the job done in a timely fashion. They have young ppl working so I’ll cut them a break lol

Great Service! I took some of my polos there and they came out great! Their price is unbeatable and the staff is very friendly. I was in town for only a week on business and their same day service is wonderful!

Absolutely awful dry cleaner. Picked my dress up and was told «I was told it could be broken» and that it was my fault for leaving them my dress and that’s why all the beads were ripped off. Could’ve sworn I took it there to be cleaned not destroyed. The additional attitude made a frustrating situation much worse.

I have been coming here since it opened. I been thought every up and down this locations has had. But now it is the worst I have seen.
Today, two expensive polo were given to me with the same stains after two times trying to clean it. The reason was that the staff could not clean it. The issue is that the same polo have been brought before for the same type of stains and always have been cleaned.
In the past, I have given the location a pass because I have seen improvement fairly quick. But this time I think is the last time I come here. It is very sad that a company with such a great idea, can’t execute it correctly.
Hope that HQ takes over this franchise and make it work correctly.

I wish I had read the reviews first! But this place was close to home and I was strapped for time. I dropped off a dress for cleaning on a Tuesday (was to be ready Wednesday after 5 pm). Now it’s Saturday and I take time off work to go pick it up, to wear tomorrow to MY SISTER’s FUNERAL.
The clerk scans my ticket and comes back with my dress on a hanger but not in a plastic bag. She casually says «They didn’t clean it.» I say what do you mean, they didn’t clean it? The response was «They were worried about the color running». (It’s a black dress with a black and white bodice. The label indicated «DRY CLEAN ONLY».)
I request my money back… the clerk had the nerve to ask if I wanted a store credit! Heck no, I’m never coming back here!
Don’t come here if you actually WANT your clothes to be cleaned because apparently they decide after you leave them if they will do it. Heck, the least they could have done was call me 4 days ago.

Damaged clothing multiple times, manager takes no responsibility for it. Response to complaint about damages is to first accuse me of lying, then to try and locate damage on video to pin the damage on someone else. Renald is a completely unprofessional manager, and the quality of his staff is even worse.

I wish I could give 0 stars. Absolutely horrible customer service. They gave me the wrong suit pants and didn’t bother looking to see if they could find it. Went multiple times to the store patiently waiting as they look. The manager couldn’t even be bothered to come out and talk to me, had one of the employees be the messenger. Took a total of two months to get them to do anything. They also thrust the fine print for reimbursement: they only pay 30 times the charge of the service. Basically they will only ever reimburse up to $ 60 for anything, oh and it takes 3 – 4 weeks for corporate to send a check. My fault for taking something expensive there but I will definitely be making sure no one in my family or any of my friends goes there ever again!

Great deals for dry cleaning here if you want your items to disappear and not be replaced/​found… I took in a Ralph Lauren down comforter and it was missing when I went to pick it up, and I was told they would look into it. I never heard from them and so when I called to check in with them they told me it was too late to do anything. Do not use them… Not worth the hassle.

Never going here again. I dropped off a brand new shirt and when I picked it up, it had a starch stain on the pocket. They claimed it was my fault for leaving something in the pocket and were unable to get the stain out. This was only the third time I went there. Thanks for nothing.
Just a quick update… Heather from corporate never responded to my message. Just another sign of how unreliable this company is.

If possible this rating would be «0 Stars.»
I took 12 items here all at once (if you plan to go here DO NOT give them more than three pieces at a time due to their high school employees being unable to count higher) — a mixture of dresses and pants along with my mother’s suits. The next day I go in about 20 minutes earlier than the time on my receipt. I counted my items
when they were in front of me and only counted 10. I fought with the manager stating that I had 12 and that my receipt even states that. They did NOT care. Then I saw that there were black stains on my WHITE pants that were NOT there before since I just bought them at a sample sale – which the manager called «ghost stains.» I laughed so hard at her and then explained to her that as a Textile Engineer that I know well enough she is completely making excuses up in front of a long line of customers, sadly for her I never back down. I explained to her that ghost stains have nothing to do with clothing and that they do indeed exist, however, they pertain to dry-​erase boards. This made the customers behind me laugh and even a few who were bringing their clothes in to leave. I left after they found one of the two missing items and was called later that night by another manager who stated that they found my other skirt. I was in that dreadful place for three hours as they attempted to find my clothes. Three other customers had missing items while I was waiting. DO. NOT. GO. HERE.

Took in a white linen shirt that was worn once… just needed a steam clean… It came back with water marks all over it n was more dirtier than when I brought it in.
The linen pants had a stain that I’m not sure was on there when I brought it in.
They redid them both but the guy wanted to blame me for the stain on the pants asking if we had chocolate when last worn the pants!!! Which is irrelevant when it still shoulda been clean when I picked it up!
I paid for it to be cleaned!
Just hesitant to bring anything back for them to clean… if you do go here, make sure you point out any particular stains you do see so they can actually take care of it.
Else, not sure they are doing a good job.

Reviews don’t lie people. If I could give zips zero stars I would. I left here today wishing this place would burn down with every one of their worthless, attitude laden, fat ass employees stuck inside. I walked in today to pick up 6 items that my wife dropped off last week. There were 8 employees in the front with a 9^th outside smoking. Somehow no one looked up to notice I was standing there and I’m literally the only person in line. Finally after about 5 minutes of standing and observing earths most unintelligent beings I get my clothes and leave. In short I hate this place. Yeah it’s cheap but there are just too many morons working here.

I started using Zips several months ago to save some money. on the second time I had clothes cleaned, they somehow managed to put my clothes under someone else’s name, despite them scanning my key tag. Fortunately, I’d kept my receipt and they eventually found my clothes after much searching.
Since then, the lines have just gotten longer and I’ve observed angry customers with missing clothes EVERY TIME I HAVE COME IN, which is on an extremely regular basis. Today was MY turn. I came in to pick up my clothes and a pair of khakis was missing. Shame on me for not paying attention to the girl who counted my clothing items when I dropped them off since they gave me back the number of items on the ticket. I dropped 10 pieces off, chick counted 9 and I accepted my receipt not paying attention. When I pointed out the missing article to the girl helping me with my pick up, she went and got the manager. He told me too bad, that I got the correct number of pieces back. I politely asked him to review the tapes (they’ve cameras everywhere) of the yesterday when I’d dropped off the clothes. He replied that their cameras were all fake, which I highly doubt. At this point, I said fine, took my clothes, and left. I’m cutting my losses and never going back. At least it was just khakis and not one of my nice suits.

I’m pretty sure the 4 chiffon shirts I dropped off were not actually cleaned. They still smelled like me/​my closet… and one of them still smelled like bbq. It’s awesome that they offer their service for such a low price, but if they don’t actually perform that service, they’re basically just stealing your money. One of our housemates uses this location regularly and has complained about them losing his dress shirts on more than one occasion.
After just reading a couple of other reviews on this place, its pretty obvious that I’m not the only one who has noticed the lack of follow-​through on the dry cleaning service that is paid for and the tendency for this place to lose your clothes.
Shame on you.

Service here has been difficult at times but honestly think there is an attempt to turn things around. I wouldn’t trust them with my more expensive clothing but if your looking for a quick turnaround on some laundered items you have come to the right place.
The counter help could use a course in manners but overall tolerable and they get the job done.

I have been here many times after moving to the area 7 months ago. I’ve had benign experiences mostly, but two incidences make me rethink coming here.
First, the positives: the service is cheap, and it’s quick. In by 9, you’ll get the items back by 5. They’re open late, until 8pm, so I have time to swing by after work.
The negative:
1) Just like many other reviewers, they are NOT careful with items and WILL lose your clothes. I brought my embroidered doctor’s coat here. When I picked up my items, I found an oversized men’s shirt in place of my coat. Thankfully, the coat had my NAME ON IT and they found it on the huge rack of stragglers and other lost items. I don’t really understand how they didn’t tag it correctly in the first place.
2) I brought a few sweaters to be dry cleaned, and one still smelled like my perfume after pickup, not cleaning solution. I have a lightly scented body lotion, and it’s not strong enough to stay on a piece of clothing after it has been properly drycleaned. I’m certain they simply steamed the item or even hung it on a hanger without any «cleaning» at all.

This is just like the other ZIPS expect it is huge! To date I have been to zips about a dozen times it has been the same service, good not great but its a chain dry cleaners.
My only word of caution is since it is a chain don’t ask for special treatment or if you have stain on your fav. shirt expect them to get it out. They basically again give the same service to everyone, plus the person who is at the register is not the one doing the cleaning so unless they pass along your info. its all the same to the cleaning people.
But again overall a solid place where I take my not fancy but dry clean necessary clothes. One of the pluses is that everything is computerized so bam tell them you phone number or show them your key fob and your good to go, but you def. do not get the small town feel or service that you may get at other places.
Again overall a solid place and I will be bringing my clothes back, but not my special treatment ones.
So watch the spaghetti sauce and dab not wipe the stain away…
Cheers mates