Citibank

So today, I was going to do something that’s been on my mind for a long time. It was a big day for me-​I was going to cut open my piggy bank of 15 years. To make sure everything goes smoothly for this huge transaction, I called Citibank. I very politely asked for their hours. I didn’t wanna get there and be very disappointed if they were closed. They clearly said 6 o’clock pm. I even repeated 6pm to clarify. As I repeat, this was very important to me, I couldn’t have anything go wrong. It was only 2pm, that gave me a good amount of time to start rolling up my coins. Citibank is only willing to accept rolled up coins to exchange to cash. So, I started to very neatly roll. I rolled like I’ve never rolled in my life. I rolled like I was a master sushi chef. At the end, my hands smelled like a rusty chain, but I didn’t care! I was going to finally get my cash today and pay off the house mortgage for my parents. I put all my coins in my bag, and started my journey to Citibank. The journey was extremely difficult as it was scorching hot and my shoulders were bleeding from the heavy coins. When I finally saw Citibank, I could feel the accomplishment. I felt greater than the day i graduated elementary school. I pulled open the Citibank door like I was born to do this task. I WENT IN AND THE BANK WAS CLOSED!!! I knocked on the window to catch the attention of the workers, but she saw me and IGNORED ME. They even opened the door to let a worker out but they slammed the door on my face. I think one of my pimple popped! IT WAS 5:03pm AND THE BANK WAS CLOSED. I dropped everything and got down to my knees and screamed my life out. I think one of the windows shattered from my scream!!! NEVER GO HERE.

Since I was shopping nearby I decided to stop by this branch to make a deposit at the ATM machine. Without paying attention, the first ATM that I attempted to use was a «Get Cash» machine. Okay my mistake, I quickly walked over to use a «Full Service» machine. The second machine I attempted to use gave me an error message telling me to call customer service and give them a code… okay seriously Citibank! Now highly annoyed I went to use a third and final machine to complete my transaction. Next time I will just bother a teller to complete a transaction.
Note to Citibank, please take the time to check your ATM machines! No one has time to call customer service with some error code!

Citibank and it’s downward spiral is somewhat amusing to watch.
This particular branch is near Queens Place Mall and I often stop in to use the ATM’s day & night.
They have «Full Service» and «Cash Only» ATMs.
To make a deposit, I logically go to the «Full Service» ATM, not rocket science!
The fun begins:
–swipe card, enter pin, choose «MAKE DEPOSIT»…“Sorry, we cannot blah, blah, call this number for assistance.
— — -I move to the next ATM — — -
–swipe card, enter pin, choose «MAKE DEPOSIT»…“Sorry, we cannot blah, blah, call this number for assistance.
— — -I move to the next ATM — — -
–swipe card, enter pin, choose «MAKE DEPOSIT»…“Sorry, we cannot blah, blah, call this number for assistance.
— — -I move to the next ATM — — -
–swipe card, enter pin, choose «MAKE DEPOSIT»…“Sorry, we cannot blah, blah, call this number for assistance.
— — -I move to the next ATM — — -
–swipe card, enter pin, choose «MAKE DEPOSIT»…BINGO!!! please place cash into slot, etc.
I really enjoy this. No really!

The line for day to day transactions are always really long but they go by fast because of the efficient and friendly tellers.
The ladies who work at the desks are quite slow though. Especially on a Saturday when they expect many people, there are only 2 Citibank representatives working with the line of 10 people sitting down and waiting. I had to wait 45 minutes to see a representative. At least she was really sweet!

Fast service. There are usually plenty of tellers at the windows unlike HSBC. The ladies at the front desk are very helpful. This Citibank has a circular shape. It’s been here for a long time. It’s located right next to Queens Place Mall and Georgia Diner. The Grand Avenue train station (R, M) is just a block away.
Tip: Do no double park on Queens Blvd to run into the bank for the ATM or any bank transaction! The meter maids here could be ruthless.