HSBC Bank

DO NOT OPEN AN ACCOUNT AT THIS BRANCH. I went to open a savings account and these people could not find a way to get rid of me. They asked me for 2 picture i. d, i gave them my NY license and credit card with photo and they said it was not good, they needed to see my passport. Then the guy told me to open it online because at that branch i had to open a savings, checking and credit card all at once, after i agreed to open all those accounts he said that i had to have $ 2.000 on me to open all those accounts. After i showed him the cash he asked for proof of address and told me it was not good because it was an statement from Chase older than 3 months. While all this happened a lady had no trouble getting helped i guess because she spoke their language and looked asian… Horrible customer care!!! I will be reporting them to the better business bureau

I often come to this bank because it’s the closest to me, however 7 out of 10 times I end up walking out before I am able to get to the teller. Each morning no matter the regular line, premier line or commecial line there are ALWAYS long waits. Expect to wait at LEAST 15 min before reaching a teller. Today was 1 out of the 7 times that I walked out… I waited 20 min and couldn’t wait any longer I had to walk out (I was late for work) in fact 3 other people walked out before I did… so I’m sure I’m not the only one who is unhappy with this branch.

I’ve been with HSBC for quite some time now. This branch is where I opened my accounts. Since then I’ve moved several times and handled my errands in different HSBC’s, I experienced a lot of difficulty with their customer care representatives in the other branches. The other branches never seem to solve my problems. But this particular HSBC customer service is the best from what I’ve seen so far.
Some of the employees been here since I was a child, so they remember exactly who I am because my Grandmother use to come here to handle her business. This one old lady here in particular, her name is Nancy and she works wonders with your account. The HSBC out in Long Island sucks! They’re just good for depositing and withdrawing, but their customer care in Long Island is terrible. They try too hard to sell you a service or protection plan that you don’t want or need.
When I come into this HSBC branch in Elmhurst, they get things done right away. Don’t bother going to the HSBC on Broadway or the one in Forest Hills, their customer care sucks over there too.

I usually like HSBC for its checking, savings, and online high yield savings (HSBC-​direct) services. This is not a review about those services. It’s about their safety deposit box.
I DON’T recommend their safe deposit box. Warning! They do not check ID!!! After asking them multiple times to check ID, they still don’t. So if you lose the key, you are done for. Anyone can walk up using your key and they will accompany you and open the box for you. They don’t check your signature, though they require one. The pro is my friend can help me pick something up if I’m sick, but it feels very unsafe and defeats the purpose of the box.
Citibank, on the other hand, is very strict and my best friend’s valuables are so safe! However, their checking services are inhibitory (high minimums), so there is no win for me.