Express

Really nice looking men’s jeans that fit well. I’m more of a fan of raw selvedge denim where you wear them in on your own but if you like the prewashed type that are more comfortable and fit well this might be for you.
Still I prefer the more authentic route. Buy some that are more expensive and break them in on your own. If you have to buy distressed go for the ones that are less worn rather than more worn in.
The store is otherwise clean and friendly… and there is much more to offer — not just jeans. A very pleasant shopping experience.
Uniqlo nearby does have some low prices on selvedge denim and they have the added plus of altering for free. Look at both stores before you make up your mind.

I went to visit your Emeryville store on Sunday, April 10^th at 11:30 a.m. It is unfortunate, that I had a terrible experience. Not one person greeted me. I had an arm full of merchandise and not one person asked if I needed a fitting room. There was another customer there during this time, she only had one item, and she was asked if she needed a room. My immediate reaction was to assume because this customer was white and as an African-​American shopper this was the reason that I was ignored. It was not until I made my way to the fitting room, that someone finally spoke to me. But by this time I was quite over my shopping excursion based on the treatment I received. As a highly educated and working professional, I have always enjoyed wearing your clothes from my work to evening outings. But I was highly disappointed in the treatment I received. I would suggest that you train your sales associates in cultural competency. All costumers should be treated the same.
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The red haired woman is so rude. When I bought something at the register the other day she didn’t make eye contact, didn’t say hello, didnt offer how to find the type of jeans I had specifically asked her about and didn’t say thank you, just handed me my receipt, turned around and walked away. I don’t expect a lot from a checker, but she treated me as though I were invisible and bothersome.
This is the second time I’ve seen here there and got this treatment.
The other workers were very helpful and friendly.

I will never shop at Express again. So many of the pieces I’ve bought have fallen apart after a couple washes. The quality is very poor and their customer service is awful because they don’t accept responsibility for the cheap clothes they sell.

I used to love Express but recently they’ve lacked variety in their styles. I was already in my shopping mode so I decided to visit this Express and see if there was anything new. Eventually, I found nothing that made me want to get anything.
This Express was tidy, although, I think that’s because of the lack of customers. There’s really nothing unique about Express anymore and I feel like their customers who are millennials are slowly digressing.

I hate shopping. I am tall, with weird curve ratios, and generally find the whole process exhausting. That said, I was on a mission yesterday to find some great jeans and new tops. I’d like to give a special shout out to Pri — her customer service was beyond exemplary. Kindness and patience are expected in these situations but I also felt she truly heard my needs/​concerns and was super attentive. I could go on, but net net I walked out feeling satisfied w some delightful purchases. Thanks Pri!

I’ve shopped here a few times but it wasn’t until my last shopping experience about 2 weeks ago that I had to write a review. I bought a pair of slacks one night and as I was coming out of the fitting room the person managing the rooms yelled at me asking if the rest of the clothes in the room were mine. I politely told her no, I just tried on the pants in my hands and no one was in there to open a room for me anyway.
Unfortunately, she was also the person at the register when I was paying and she kept harassing me to buy more than one pair of pants for the deal but I had to keep reminding her that I only need one pair and I couldn’t afford more.
Bottom line– worst customer service for all the Express stores I’ve shop at!

#45
I normally love Express, but the Emeryville location seems to not carry as much as the usual locations do at larger malls. This is my second or third time in this particular location, and each time I find the same disappointment in variety, style, size, etc.
They were having a sale, so I really thought it would be a shame not to find something I could buy, either for myself, or for a gift. So I looked around a bit.
The manager was really friendly at the front entryway, she greeted me along with a sales associate who was tirelessly folding clothing. The manager was quite sympathetic to my broken foot and shared with me that she was in a similar cast for over a year – WAIT, did you say ONE YEAR??? Oy vey ;(She shared with me the problem with back pain due to an uneven walking experience as you are on a one to two inch lift in the cast juxtaposed to the normal stride with the healthy foot. When she sheared this with me I swear I could feel my back starting to hurt ;(
Anyway, I needed to get on with the shopping, I only have my friend with me for another hour or so to help me and I really want a cute birthday top.
I looked around the store and was able to locate two tops. One light blue tissue type sweater for a great price, and one dark blue long sleeve on sale for under $ 15. I grabbed both of those items and headed out of the store, happy with the deal I just received!
While I do love Express, and the customer service is wonderful, I just wish they had a bigger in-​store selection.
Stephani Smiles for Express ;)

I really used to love this location, but they have since carved out a bigger section for the men’s department. I would say they’re almost equal in size. As a result, the selection I was accustomed to have shrunk significantly. I actually made the trek, in search of a particular dress (which was sold out of my size online). No such luck…

Right around September a semi-​annual sale was going on here — didn’t buy anything, but sure wish I did.
Considered a medium 1XL Express Dress Shirt in periwinkle at $ 24.99 but didn’t have the cash at the time. That’s really a steal, considering the quality of the fabric and brand. I hate to say it but I’m a sucker for their polos with lions embroidered on them and those were pretty affordable too.
Really hip and well-​designed, original graphic tees were another attention getter. (You can probably tell it really sucked to have my payday the Friday after)
The person at the door was friendly when greeting, the store was arranged well and I always found what I was looking for (even though the buying power wasn’t there)
A– I’ll make a return visit

I went in to exchange a shirt that lost a lot of its dye when it was washed (in cold water) for the first time. The lady who greeted me (I assume the manager, because no name tag) was polite but cold. She made me feel like she was helping me because there was no one else who could, but it was kind of a waste of her time.
The shirt was a gift and she seemed annoyed that it was the wrong fit, then further annnoyed that there were so few color options in my size and correct fit. I found one I could live with and the exchange process went smoothly.
The Express demographic seems to be women and gay men under 35, of which I am neither, so I’m not taking off a star for the loud, obnoxious music or the weird, pseudo-​futuristic design that makes everything shiny and hard to look at.
Express falls into the classic trap where all the price tags are too high for what you get, but it seems like there’s always a sale, so it doesn’t matter. My shirts were $ 60 each, but BOGO 50% off, which made them $ 45 each, which it what they should have cost in the first place, given the mediocre material and questionable dyes.

I like shopping at Express because the store is always set up really nice and everything is normally clean and well laid out so you can see the merchandise. The store isn’t cluttered or jammed with a million different items. Even the sales rack at this store was maintained really well (I wouldn’t have marked them down if it wasn’t since people lose their minds on sale items sometimes).
The people who were working Saturday afternoon were very helpful and polite. They helped us to a fitting room easily and even helped us save a little extra cash on our purchases.
Overall, if I am in the area again, I would definitely come back in.

I loathe writing bad reviews… but a customer service experience this bad actually kept me from sleeping. I do love the clothes and that’s why I’ve been a loyal customer for over ten years. Yes. Ten years! I always shop here for my business attire and over ten years that’s been well in the thousands of dollars I’ve spent. So, obviously I know exactly what I need and where to find it.
I came in with my husband, daughter and baby boy who was nestled in his stroller asleep. I told my husband I was going to grab a couple pair of my usual black pants and I would meet him at the register. As I made my way to the pants, my hands were LITERALLY on my size already, when a very pushy blond woman in her 40s practically ran towards me and asked if I needed help. I explained that I already know what I need. She said, «Well, tell me your size and I will get it for you.» I looked at her, confused. «I already have the size.» She huffed and said in a stern voice: «I would PREFER to get it for you.» I dropped the pants like a hot potato and looked around. The woman’s voice was equivalent to catching someone with their hand in the cookie jar. Did she think I was trying to steal these pants?! I couldn’t believe it. So I said: «Uh, ok, well I’m a size six, and it’s right there, where my hand was.» She huffed again and said «Yes, well, we are usually nicer to the piles here.» Now I’m really confused. I didn’t MESS UP any piles. In fact, the pile never moved. My hand remained on top of the pile as I was looking through the sizes. If I didn’t need these pants, and if I hadn’t been coming here for years, I would have just left right then and there. But I needed them so I asked for a second pair.
She asked, «Why do you need a second pair?» She wrinkled her nose as if I asked for something disgusting. Rarely am I ever speechless, but I seriously didn’t know how to respond to her question. Her tone and choice of words was completely unfriendly, in fact, accusatory. I explained it’s for work, so may I please have a second pair? She very reluctantly handed me the pants. Then she says: «Well aren’t you going to try them on?» I turned around and said: «I’ve been coming here a long time, I know what I need, there’s no need to try them on.» She made another sound under her breath. I think this lady could definitely stand a few Charm School lessons.
I get to the counter and this lady is now talking to her supervisor. Both are talking in hushed voices about parking this, parking that, totally unrelated to anything. They see me standing there, the only customer waiting in line, and neither of them bother to let me buy it. I LITERALLY have to place the pants on the counter and give a little, ahem, to try to get their attention even though they already see me. Do they help me? NO. Instead another young lady comes to the counter and rings me up while the two finish their conversation.
I WILL NEVER PURCHASE ANYTHING FROM THIS STORE AGAIN. I would rather go to another express store, or better yet, not go here at all. If I have to start buying from Banana Republic then so be it. It may be more expensive but at least they want my business and they don’t treat me like I’m too filthy to even touch/​buy their clothes. I hate to pull the race card, but I don’t see any reason why else I would be treated this way. At least Banana Republic doesn’t care about my race. Un-​freaking-​believable.

I like Express in general. I have to say — the Bay Street Express’ facelift is very nice. The store is always well kept and looks clean. It’s even encouraged us to shop in store more. There are a few associates who have been great and not overly pushy. Then there’s the ones who don’t know the answer to questions and instead of looking to find the answer, blatantly make something up that makes no sense.
Today, my husband had an encounter with the manager on duty. He brought in a shirt that was given to him as a present to exchange in size as it was too large. The lady tossed the shirt around and rudely told him it was from 2009. Okay, that’s fine and we can understand that. All you have to do is say «I’m sorry we can only offer $x in credit» and that’s that. This woman was SO RUDE, it was unbelievable. We’re not returning to this store again. There’s a proper way to have a conversation, instead of speaking to customers like we did something wrong.

I love the clothes, especially the fancier men’s wear. But Jesus, could the manager lady possibly be any more pushy? After being harassed 20 times in the fitting room while I’m confirming a proper fit, I leave the room with my selections and the manager lady who I always seem to get stuck with chases me down with all these additional wardrobe recommendations. I don’t like skinny jeans, you should know this because I told you this BEFORE I picked out anything and once again as I was going into the fitting room. Please leave me alone and let me choose what I want to choose.
So I decide to humor some of her suggestions to get her off my ass for a little while so I had more time to decide on what I had already chosen, and while none of the items she picked worked for me, I come back out of the fitting room with the same original selections I had made and she looks me up and down, gives me a hilariously manufactured wink and then offers a fake compliment about how her recommended garb looks SO great on me. I WASN’T EVEN WEARING ANYTHING I HAD PICKED OUT IN THE STORE, instead I was wearing the same clothes I came into the store with! Such a terrible salesperson. Totally ruined the whole experience for me, and I normally love Express! Her approach is very reminiscent to that of a sleazy old creep of a bargain used car salesman. Because she is ALWAYS there and in my face, I won’t be coming back to this location any time soon.

I normally hate doing reviews on clothing places. Especially a chain store like Express. But, with the customer service I received from one of the cashiers here, I have to give this place a good review.
It was Black Friday. 12 midnight when we first walked into the store. They had a pretty nice deal going on with everything half off, which turned their prices from «omg I can’t afford this» to «meh its the same price as H&M now, might as well get it». I had found a few articles of clothing to buy, and me and the cashier talked for a little bit while I was making the purchase. Really friendly, normal small talk. I wasn’t expecting friendlyness at midnight on a Black Friday, but it was a nice surprise. About an hour after we had left, my friend decided he wanted something else from Express. He only wanted to get a belt though, and I actually found something else I wanted as well. We both got the same cashier again, and she was just as friendly. She even combined our receipts in a way that we both qualified for a $ 25 off coupon. Really nice of her to do that.

I love the clothes here and they have a decent amount of sale clothes in stock. The one star is for the lady who makes me and my friends’ shopping experience horrible despite the great purchases we’ve made. EVERY SINGLE TIME. I think she is the manager… bu that’s really suspicious since she doesn’t seem to much about anything. She is just rude and unhelpful and I disliked her since she uttered a monotone and unfriendly «How are you today to me.» She wouldn’t let me use a coupon even though my cashier already printed out my receipt… then another time, she gave me weird information about opening a Express credit card and then took 20 minutes trying to get info/​put in my card. And didn’t give me the discount for opening the card itself.
All of these mistakes are honestly common and can be overlooked, IF SHE KNEW ANYTHING ABOUT CUSTOMER SERVICE. Had she had a less cold and rude demeanor, I would not care at all. Shit happens. Notice I’m not ranting about the cashier that rung me up with the coupon, because unlike her, he was apologetic and knew a thing or two about being nice to the customer. Anyways, next time I go in, I’m writing a comment card if I find out what her name is.

So normally, Express is Express. Decent fashionable clothes, decent salespeople, nothing worth writing a Unilocal post about, right?
Well, Bay Street Express has Michelle.* I was shopping solo, trying to understand if ultra skinny jeans or jeggings were in my future, and not only was she knowledgeable about all the products (from size to shade to stretch factor) she also knew the bag of magic tricks to making the clothes work for the customer (me, in this case). Like, Express doesn’t carry a certain jeggings style in «short» — no worries if don’t want to hit up a tailor — just roll the jeggings under. They stay, still look hemmed, and no one is the wiser. Super handy to know!
That aside, Michelle also took the time to be my fashion consultant du jour since I was alone, and I was completely comfortable asking her opinion.
Taking the cake was the fact that she recognized me two days later when I came in again. She remembered what I had purchased, and the size, and when I showed her and issue with what I’d bought, despite not having a receipt or tags (I loved the jeggings so much I figured there was no way I’d want to return them), she was able to whip out an exchange without any fuss.
Well done, Express. With employees like this, I’ll keep coming back.
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*She has long black hair, so you can’t miss her — make a beeline for her when you enter the store!

I love this Express store, its HUGE, they have just about everything that you see on their website, they have a bunch of sizes, MASSIVE clearance/​sale section, employees are always really helpful & when they see me struggling with a bunch of clothes on hangers they always ask me if I’d like to get a fitting room started (so sweet!), even the guys that work here are helpful!
I always manage to find coupon codes for discounts on the coupon type apps on my phone, everyone here is more than happy to give you the discount if you show them the coupon (on your phone) so they can see it isn’t expired, and so they can see the «ring code» they have to type in to get you your new duds for less!

Five stars for the one lovely lady behind the counter holding it down! There was no other worker in site.
She was very attentive despite being super busy; manning the cash register, dressing room and phone.
I came looking for a new suit and she did a great job trying to help me find a good fit. Although I didn’t leave with a suit, just a top, my visit was pleasant.
I’ve always liked Express for work clothes. The store is always in order and they carry pants in ‘SHORT’ for this shorty.