Kay Jewelers

Oh no! This was a great location, great sales team; and now they are closing. I just received a letter in the mail today, stating Jan. 3, 2015 was their last day. I will miss them. I had made friends and bought amazing items. Thank you for your great service, Raymond, Heidi, Elsa, LeShaun (may be misspelled); and other young lady (forgot her name). You were amazing and will be missed.

I went to Kays last week or so with a friend and i must say he is their VIP customer or at least they treated him like it. I did not expect to make a purchase and because Tonya, Heidi, and the other girl made me feel like a VIP customer as well and i didn’t even know anything about the company, the store, promotions, offers, and phenomenal savings. I made two purchases totaling over $ 1,000 by taking advantage of their credit program that allowed me to get somethings I never thought I could afford! Thanks sooo much ladies. I will be back for Christmas and soo much more as well!

Over the weekend I came in to get my ring cleaned and inspected. I also need a resize. Pretty straight forward. I was even in a mood to spend. Sadly the woman made my experience sour and I will not be returning to the location. At first I want to browse the selection of charms fro my bracelet my dear husband just gifted me. She was fine I guess for that part of the transaction. Then came to sizing the ring, come to find oujt the information I was given previously was mot true, my custom ring was going to cost me to resize. Ok fine, ill eat that cost. I did not like that they kept pushing their stupid membership on me. I said flat out no, can we move on. Second its not a membership, its a credit line. BE HONEST FOLKS.
What really pissed me off is hubby and I stepped out to talk about a ring he really liked. So we stepped back in we were kindly greeted by a different associate. She started helping him, not me. Then the rude associate i did not want to speak to any long came and actually yelled at the second associate while she was helping my husband. I was furious. Your commission out trumped the store making any sale at all. She then forced the second associate to then stop helping us, so she could finish our sale. I have never felt so uncomfortable shopping. He decided he did not want the ring. Had we had better service we may have bought. I will not be returning to this location for any purchases.

FRAUDULENT STORE!!! DO NOT GO HERE!!!
I came here simply to get my watch re-​sized. The lady did all that and while she was doing so she was telling me about a rewards program to build points that Kay Jewelers offers. I filled out the paperwork that she was kinda sneaky about. All in all I gave her the form and went on about my day after she told me I would receive my rewards card in the mail and all the jazz.
She TOTALLY LIED to me. She had actually signed me up for a fucking credit card!!! And now Kay Jewelers is saying they will not fix this issue because I had signed the paperwork. Yeah, I signed what I was told was a rewards program.
I was fooled into something I specifically told this bitch I didn’t want. I will never come here again and I will definitely be reporting you them to BBB and anyone else that can shut this shit down.
Oh and Heidi… You’re not a manager so don’t try to pretend to be one when the real manager isn’t there.

If you are thinking of bringing any jewelry repair or watch battery replacement, think again. These guys are total con artists, and I wouldn’t patronize their business, ever. I came in when the store was completely dead and inquired about the work I needed done. Here are the prices they quoted me:
1 clasp replacement on a sterling silver necklace: $ 60
1 battery replacement on a Baume & Mercier watch: $ 75
1 link repair on a 14K gold necklace: $ 45
When I asked about their prices, I was very surprised. After calling some other reputable shops, I found that I could have these same repairs done for LESS THAN HALF of the price Kay had quoted me!
I don’t think Unilocal will let me name the businesses where I ultimately got the work done, So come here if you want to get ripped off, but see my other reviews for the business that ultimately completed the repairs at far more competitive prices.

I called to order my boyfriend a chain for his birthday, and Heidi was SUPER helpful! She ordered it for me, and told me all the details about paying off and picking up the chain. She was really nice :) Thanks Heidi!

DO NOT SHOP HERE!!!
Whats the point in a promise date if you do not meet the promise date! Totally has screwed everything up!!!

Just strolled in and found a gift for my girlfriend. Heidi was so nice! I don’t know how this store has bad ratings! Heidi and the woman in the back at the computer! With the big cool hair! Thank you guys so much! My girlfriend’s gonna love this one!

My Fiancè and I went shopping this past weekend and we were helped by Elsa and Heidi (I hope I spelled those names correctly). Both lady’s were really awesome. There was no rush to buy and they were supportave. Buying jewelry is a big deal, a little nerve wracking even, especially for first timers. Heidi and Elsa helped us to ease into it and made the whole expierience a really good one. Also, it was raining hard and they gave me an umbrella so I didn’t have to get drenched… The customer service even extends outside the store.

The customer service here is non-​existent; the saleswoman was RUDE.
There were no customers in the store, so you would think that the two salespeople would jump at the chance to help you. But no. I’ve already walked halfway into the store and the they’re both just staring at me. I greeted them first, since neither of them moved or acknowledged me.
I already knew what I wanted so I asked and the woman said they didn’t have it. I asked if they had alternatives and she just said «hold on.» Don’t know why or for what, but at this point we’re in full on conversation and she still has not moved an inch from her spot behind the register and she just looked super uninterested. Please note that I had to basically initiate any type of interaction or question and answers.
Seriously, if you hate your job that much or don’t want to be nice to people then please quit. You’ll do yourself and the customers a favor. Thank you.

The whole experience was whimsical and volatile to say the least. The lady initially was dismissive, and not forthright. The very sentimental piece of jewelry I showed her (still under warranty) with an obvious defect in need of repair. Initially she exclaimed that it was normal, and wavering on rather I should have it repaired or not. She then had trouble accessing my account and warranty. She lacked initiative and critical thinking. After 30 minutes of her slowly matriculation a reasonable solution and tracking down my warranty (with the help of her bloodhound Fido) things began to move in a positive direction. While the staff can well meaning, they are obviously are new, untrained, and lackluster with their knowledge, and even basic customer service skills. This is a terrible location, This type of Kay Jeweler «Kiosk» Venders should be on San Pablo Ave or something…

I was shopping around in the Bay Street Plaza and came upon this place and randomly decided to check it out.
I bought two pairs of black diamond earings at such an terrific price and they offer life time warranty.
The service was delightful, and the location is perfect because it in the plaza with other shopping stores and it’s down to earth people working here :)

So I think this is my first review… I stopped here to get my bracelet fixed and the two people there wanted to update my account info on my card and had me put the info on the Credit card form. I told them 2 – 3 times that I have an account and just probably need to change the address. I also told them I didn’t want a new card in concern for my Credit score… well they asked me to sign the form and once again I told them I didn’t want a new card and once again they assured me that they were just updating the card info.
Well I now have two accounts. yup two… and took a small hit on my score. all they seem to care about is sales, sales sales. when I went back to complain the two weren’t there and the people just suggested I call the Credit card company. So now I have three hours or more into this and still have to write a letter to get rid of the credit inquiry off my account.
I got the feeling it was all about commission. they tried to push a couple pieces on me which hey it is sales… but come on getting my a credit card to get 5 bucks in your check to to meet the quota…
I would love it if someone from what WAS MY Favorite jewelry store would contact me to correct this issue. It appears everyone has an issue with this store…
I wouldn’t trust some of these people too much here in this store.
2 STARS because I do like the jewelry they have…

My wife had the poorest customer service experience at this Emeryville location yesterday that she has ever had in trying to exchange my gift to her. This contrasts greatly with the experience I had buying her Christmas present at the SF Westfield Shopping Center location. We won’t go into details– just avoid this location.

Walked in here with my brother because he was trying to get a gift for his girlfriend for Valentine’s day.
We weren’t greeted. I guess because we didn’t look like we were «serious shoppers» or «big ballers». Such a discriminating experience.
We tried to buy a pair of earrings but no one offered to give us any attention. They helped the other customers, who looked more wealthy, as they came in.
We were like «f this» and just went to Chinatown. Spent the same amount of money we would have spent there but with better service.
Don’t come here.

TIP: Ask their sale person about their warrantee!
When buying an engagement ring there are many considerations that one must be comfortable with. I use to word comfortably whole-​heartedly because it’s really does depend on what a person can live with and be happy about. Call me old fashion, but marriage is a onetime thing so get it right the first time.
It’s always good to shop around and see what style matches your style. If the size of the diamond matters, I would suggest you to head to another store that has a wide variety of loose diamonds in their store! Men, a simple advice, the band is the easy task, finding a quality diamond takes more work. If you are in the store I suggest you grab a cheat sheet on diamond clarity and color hues. Enough blah blah blah on things you might have already figured out; more on the store itself.
STORE: The 3 times I was here, the last time was in my consideration the best. The other two times, two different sale person, and each wasn’t helpful. They were more interested in having me sign up with a credit card than give me really advice and suggestions of rings. Raymond, thank you for being the strong hold of the store; he was courteous, knowledge and very helpful in rings suggestions. I left feeling that I have a wealth of knowledge and better understanding of the diamond business.

If you like purchasing overpriced crap then you will love this location of Kays Jewelers. I’m not saying that all locations suck, just this one. I wish that I would’ve read the reviews before I purchased anything here. Their idea of customer service is a joke and their work is shoddy at best. Save your money and shop at a jewelry store that not only values your business but offers a quality product.

I was a bit hesitant to go into this location because of some of the negative reviews, but I needed to exchange a ring my husband had purchased online.
After my experience today, I almost wondered if I entered the correct store, because from start to finish, the service I received was excellent. Everyone was very friendly and patient while I made up my mind what setting I wanted and what center stone I wanted, wanting to ensure that I was satisfied. The jeweler was in the store today, so while we went to lunch, my ring was customized and ready for pick up in a little more than an hour.
I would definitely return here!

I was really disappointed with the service I received here. My fiancé and I went in to buy our wedding bands and the guy who helped us seemed annoyed to be helping us. He didn’t offer any advice or seem to have any knowledge of the jewelry selection. I even said to him «We are prepared to buy our rings today» to give him some sort of incentive to actually HELP us, but that didn’t work.
We weren’t offered a protection plan, so I had to ask for one. The only reason I am giving this place 2 stars instead of 1 is because the ring we ordered came in earlier than expected and I received a phone call letting me know I could pick it up whenever I was ready.

I can only speak for my experience.
I got a ring I like.
However
I was charged around $ 50 for a lifetime guarantee that I thought was to check my ring every six months and make sure everything was ok (no diamonds were loose or fell out), cleaning and fixing needed.
I decided that a $ 200 ring does not need a 50 dollar warranty. So, when I picked up my ring I told them that I did not need it.
They told me they would have to charge me then for sizing. So I purchased a ring FROM THERE STORE… IS IT ONE SIZE FITS ALL??? or do you purchase a ring and they size it to YOUR finger???
AFTER arguing they decided not to charge me for the sizing.
HOWEVER, without paying $ 50 dollars for a lifetime guarantee… I still get a FREE diamond guarantee that includes ALL I MENTIONED ABOVE… HHHHHHHHHHMMMMMMMMMMMMMMM???
IMAGINE. then I check my account and they charged me twice! Interesting.
You can make your own judgements! I have made mine