Standard Process

Really disappointed in this business. I am an acupuncturist and placed my first order this week. They charged sales tax so I called the company to put the order on hold until I could submit a resale certificate, which they said they did. They had no electronic option for submitting this form (every other supplement and herbal company I work with does), and said even after the form was submitted the sales tax would not be refunded. The package arrived the next day (I’ll give them that much for quick delivery), without the additional product I added, when it was supposed to be on hold. I called and they didn’t have a record of the order in their system, so asked me to fax a copy of the order back. Now I have to wait for their form to arrive in the mail before I mail it back filled in, while my patient waits for product that she needs. This is very poor customer service. Were it not for their reputation of quality supplements, I would be moving on at this point. Very frustrated.