FedEx Office Print & Ship Center

Had a bad experience here. Waited for over 20 mins to have a simple package shipped and ended up walking out without shipping my package. Very poor customer service and long wait times. This was not the first time I’ve experienced poor customer service here. Ended up going to the UPS store off of the 101 and was helped immediately.

When did FedEx Office Print & Ship Center drop «Kinkos» from their name? Now it sounds way too corporate, you know?
I always liked Kinko’s, a quirky copy shop in Isla Vista founded by Paul Orfalea. Paul’s nickname, Kinko originated from his curly locks and his store became known as Kinko’s. His shop supported students from Dos Pueblos High School and UCSB and he was known as an awesome employer who threw even better parties.
Now they have lost their cool name, this business center stands out like a gray wall. Nothing special, no culture, it just exists. Everything is homogenous, predictable and plain vanilla at Fed Ex, a sign of the times in Corporate America.
One thing for sure, they are masters of logistics, they are so popular that all overnight mail is referred to as a FedEx, even when it is shipped with a different carrier. Kinko’s used to rule all things copy oriented and I am glad that people still call this store Kinko’s regardless of what the businessmen put on their sign.

I have to ship packages very frequently on a weekly basis. Marla who is worked there for five or so years makes everything so easy and painless. I go out of my way to drive to Encinitas to send my packages through the store. They should feelvery lucky to have a great employee like her!

Print and Go «service» was abyssmal. It eventually (long after I left the store) took 1−½ hours to get the return code to be able to priint out my document from my ipad. Staff, who tried to be helpful, could only say «the system is slow» or «it’s probably a technical problem we can’t so anything about». When I tried the alternate route of printing directly from DropBox, their tablet would not accept my password — even though I could verify it on my ipad. Another «must be a techincal problem — we can’t do anything about it». After 25 minutes of wasted time, I left.

This is a poor quality place because of bad customer service and very high prices. It is obvious that the employees are not paid much by they way they talk and act. This place is just another corporate franchise, like McDonald’s, that has bad energy around it. «Shop small» and go to a local copy place in Encinitas, I did, after going here a couple of times.

It is so nice to walk in and be asked if i need any assistance while being addressed by my first
name. Thank you Trevor for going out of your way to make me feel important and assisting me with the task I needed to complete.

I would pay just to be able yo rate this 0 stars! Fed ex is very unreliable. I ordered something and it said it was delivered but it’s no where to be seen!

Dana was a magician! My buddy Mark and I had messy project that she helped us organize in minutes and sent us on our way happy happy customers. Ask for Dana, she’s the shit!

I understand the girl who took care of us, she was in training, but when I asked her to ship the package to China, she started to look up the thick pink book and she told me that I need my passport to ship! What the hell?! I have used Fedex so many times (even to China) before and I’ve never asked passport before…
I told her I’ve never asked like that any other place… I understood she must have followed the rule so strictly but it was just inconvenient. The procedure didn’t go smoothly at all this time. Not the best customer service…
*overall, I didn’t need to bring my passport. So why did she ask me?

Dana and Barry at this location are great! We had a big copy job that needed to get done, and they did a wonderful job. It involved numerous files, splitting some into two sets, etc., and they handled it all like a pro! They even packaged and shipped it out for me, charging it all to our FedEx account. I highly recommend this place!

We needed something printed right away and Ian was awesome. The service was great and the quality of the printing was perfect.

It’s the middle of the day with about 15 customers with two extremely slow employees working. Why is this place so expensive and such a shit show?

It’s probably been a decade since I’ve been in to a FedEx Kinkos, it’s just not somewhere I ever need to go. Until my printer went on the fritz and I needed something printed asap.
I had the document as an email attachment and came in, hoping it wouldn’t be a headache or cost an arm & a leg to get my doc printed.
I went right up to the counter, explained my need, and the employee was really helpful. Showed me a little sign they had and Told me to email it to a specific address and I’d get a confirmation code. When I got that, he pulled up my document on his computer and printed it for me on a nicer paper that I had requested.
The whole process, from when I walked in until I was finished was under 10 mins, super seamless, and cost me under $ 1! For 4 prints on nice paper, I was shocked. I was expecting around $ 3.
I might forgo buying a new printer with how easy this was and how infrequently I actually print.

Phyliss and Travis were amazing!!! They help me out with my printing needs. I own a restaurant and was very impressed with their customer service. My image that I was working with was emailed and they found it and helped me size it for the frame that was bought for it. I felt that I was in very excellent care. This is a process I usually dislike and today I not only liked, I LOVE IT. Great Job Phyliss and Travis

Was in the area and did some work online there. The place was organized and lots of parking. The staff that was on shift was not that helpful when I asked them about certain thing I needed there.

Worst service I have ever seen. Carla and Phyllis both seem like they hate their job. Took 20 minutes to ring something up because kept typing wrong thing in system.
Phyllis and Carla were extremly rude. Phyllis just walked away in the middle of helping us because she wanted to go on break. Don’t know what the hiring process is behind this place but it needs work. Don’t ever come here.

they never have enough workers to assist with the amount of people there. I had an order waiting for there, two employees bother assisting someone, so i decided to stand where I assumed would be where the line was. There are NO signs stating where the line starts or if there are separate lines. By the time I was next, the packing lady told me I was in the wrong line and just told me I needed to go to the printing services. I told there are no signs addressing where a line for «printing» so who was i suppose to assume where I needed to go? She just looked at me like i was stupid to even go to her when she was at the packaging section… Next time if there is a line of 5, why not clarify to the customers that if we are purchasing items or printing serves, to line to the right and packaging is the left.
I can completely understand that it was understaffed and I had to wait longer than usual, but do not talk to me like I am an idiot. horrible CS

They told me to send a package to a business via home delivery. This was for a Saturday delivery and the driver never even tried to deliver it because it was to a business. The next problem is that since they did not deliver it on Saturday as paid for they were not able to deliver it until Tuesday because home delivery is not open on Monday!
So a package from San Diego to Anaheim, 100 miles, took from Friday until Tuesday to get to me.
On top of all this, they make you jump through over 1 hour on the phone to even try to get a refund. Now this is great service.

I see why they have such a low rating, just left there, I just needed to drop off a package I was ignored for 5 minutes no good morning no nothing. Finally I asked a girl can I just leave this? She just said «yea» no thank you nothing… Good customer service is not in their employee manual.

Under staffed. Did not help me for 30 minutes while I was waiting. Someone finally came and asked if we needed help when I said yes he walked away. If you are in a hurry or are time conscious at all. Do not come here. And they charge 30c a minute for Internet. So appalled by this horrible service