Chili’s Grill & Bar

Our server Chris was in his first week serving after working 5 years in the kitchen, HE WAS AMAZING. I’ve only ever got okay service here, but Chris definitely raised the bar I’ll be coming back often as long as I can sit in his section.

I recently visited this chilis location twice in the past week. I’ve been here before & never had a problem it’s a convenient location for me. But this visit was just the bad. My husband & I decided to visit again because we really enjoyed it the last time. But the experience we had with server (bartender) Jordan was not the best. Her demeanor was just all wrong. When she acknowledge us she looked at us and every other customers there like we were a burden and she was busy texting on her phone instead of providing customer service. Finally, she served us, the drinks, and food were good. We then ordered 2 more drinks the same thing but they were made different. PRESIDENTE Margarita was a tequila Rita (no lime). It was too strong and tasted horrible. It made me sick. My husband asked for a MOD Tessa & asked if the drinks are made the same she was very helpful and was willing to remake the drinks. The server Jordan was just watching and snarling at us while my husband spoke with the Mgr. I felt very uncomfortable & I just asked for the bill paid it and left. I didn’t want to be there anymore and honestly I will not be returning. They just lost a good customer.

Best drinks — really delicious decent portion of entrees — nice fast friendly servers — Everything five stars from Margaritas to skillet chocolate chips cookies — n yeah good luck with Parking.

Turn down your music!!! The concept that corporate determines how loud. is such BS.

I usually love chilis and their customer service, but this is the third time they managed to really screw up a simple online order.
I ordered the soup and salad combo, and specified for the salad no onions, croutons on the side, cheese on the side and extra cheese, with extra ranch. Meaning there should be a cup of croutons, two cups of ranch, and two cups of cheese for the salad. For the soup, I also asked for cheese on the side and extra cheese. So another two cups.
I also order an extra soup, same way as above. I come to pick up my order, and look at it. Two soups stacked on top of a cup housing the croutons. Ok that’s good. I look at the salad, IT IS COVERED IN ABOUT TWO POUNDS OF CHEESE. I saw that and asked the bartender that I ordered the cheese on the side for both soups and salad. He gave me a cup of cheese to take home. I get home and there’s NO DRESSING FOR THE SALAD! How do you manage to forget the ranch for a salad, and on top of that charge me extra for the extra one I wanted and not give it to me. I give up on this location. They’ve screwed up take out orders three times in a row now. Clearly they need to be retrained on how to READ AN ORDER. Management doesn’t even care as I never even see one around. Sooooo disappointed. Take the extra drive and go to a different location. This one sucks. Period. You lost a customer who’s been coming here for years. Thanks chilis.

Soooooo bad!
I am surprised by employees !
They dont know how to speak! How to sit costumers on the tables!
I wish i could to give zero star!
All the things was Over SALTY!!!
Triple dipper was awfull.
We was five people that our meals was terirble.

We had the Citrus Avocado Sirloin Steak with grilled asparagus, grilled cherry tomatoes and garlic. It was delicious. Our server Nat was very attentive and amicable. Definitely will be returning.

went here this afternoon with my parents (free meal woot)… service was great. we had two waitresses looking after us (Kara and Sara or something, they had similar sounding names)– they were attentive and accommodating. loved the southwest egg rolls, and the portions were good. lots of plasma screens with different sports going on, even tho i’m not a big spectator.
only drawback was the tablet payment system they have at each table now. it forces the servers to have to sit there and explain how to go thru all the steps and clicking things (tough stuff for my old folks to figure out lol).

I have not been to this place in years, but i can tell you that after my experience I will be back!!! We had a screening at the theater and a lot of us decided to go there after my encounter with Jordan the bartender. She honestly is what customer service should be!!! Thank you Jordan and see you soon!

No… just no. Seriously, go somewhere else, ANYWHERE else! Signature tacos are gross and greasy, service is a joke, and trio appetizer came after our meal and was greasy as well. The only thing decent was the beer, cleanliness, and santa fe rolls… oh and the little ziosk where you play games while waiting for your unsatisfactory meal.

The food is horrible. Service is non existent. Park in the shopping center. If there’s no where else to go, come here. BUT, stay on the bar side of the room. You might actually get table service.

Bartender. Brunette wearing Cowboys #88 Dez Bryant Jersey on 1÷24÷2016. AWFUL! Would be a compliment. Took my beer order after 5min of looking at me. Seemed upset I sat in this chair (more on that later). Gave me my beer in chipped glass. has not talked to me since. She texted while In tried to get attention to Order Chips and Queso. Man walks in sits next to me, she greets him asks what he wants: «water» double shot of vodka and tonic for this guy. Obviously her bf or friend. I ask her for chips and Queso when she comes over to chat more with him. Since. this guy has received chips, guac and salsa and just now got his food.
Bartender still not looked at me and still waiting for my food.
4:42pm on ¹⁄₂₄. Guess you need to personally involved to get attention here.
Still waiting…

Usually receive amazing service here. But today was absolutely positively horrible.
Came in to celebrate Christian’s birthday. He ordered a steak medium rare and I ordered the baby back ribs.
Waited 30 min for our food (which we didn’t mind because that’s usually the wait time here). When we finally got our food, my ribs were cold and Christian’s steak was beyond well done. We told the waitress and she gladly had it taken care of by bringing us another one (thank you!). But then as we began to eat, I found a fricken hair in the sauce for my ribs. I almost puked.
We told the manager and he apologized and offered to comp us any dessert we wanted.
Then they proceeded to tell us that they were completely out of the only two desserts we wanted. They were the two desserts they were promoting! So how the heck can they be out of them?!?
First you didn’t get our steak order right.
Then I found A FRICKEN HAIR IN MY FOOD.
And on top of all that, you don’t have the very items you’re promoting
Dear Chilis, 3 strikes and you’re out. Never coming here again.

Food is mediocre, waitress was great! drinks are watered down, I had to ask if they forgot to put the alcohol in their premium platinum president margarita, they brought me another one and it’s the same. I have had this drink at other chili’s locations and it’s not supposed to be watered down.
Restroom a mess
There is a reason it’s pretty empty for a Saturday evening.

Three stars for the food four stars for the ambience. I mostly come to this place because I work nearby. As we all know Chili’s is a franchise and as with most franchises the food can be lackluster. I did like their chicken wings they were very fresh kind of fast food like but still good. I ordered a chicken salad which tasted alright, the chicken definitely has a prepackaged feel to it but I guess that’s to be expected. They have hey touchpad machine that you used to pay. I don’t know how I feel about it. Personally I prefer the old-​fashioned way of the waiter/waitress’s bringing the check but that’s just me. This is a good place to come if you want to just kick back and hang out with friends but don’t expect the quality of the food to be out of this world.

Great food

To be honest, I’ve never had a bad experience, food is good, chips and salsa are amazing! Staff are nice. And I love the fact that after you’re done eating you don’t have to ask for check, you can use the little iPad /​credit card machine to pay for your food and add tips… love it! It’s like a self checkout, my kind of thing!
The only reason why I give 4 starts is because the alcohol quality is not good, but it’s okay, I understand why!

I have been putting this review off for months, Chili’s is as boring to Unilocal about as it is to go to.
That being said the in laws love Chili’s and i love my husband, so I go and sit and wait to be able to leave.
I have tried so many of their menu items and have to say I like none.
The salads lackluster, the fish horrible quality, the apps greasy and straight out of a package.
Prices are high for the quality, service is fine, but that typical chain restaurant vibe coming through is just a turn off.
Everything here is catered to the masses, I either just taste salt, grease or fat, no flavor, no seasoning, no love, not worth a penny of my money.

Since my boyfriend was craving Chicken Crispers one weekend, we found ourselves heading to Encino just to hit up Chili’s since franchises aren’t too common around our Hollywood area.
LOCATION & PARKING
Located on Ventura Blvd. on the Valley’s Miracle Mile Encino Commons in a plaza called Encino Town Center. Personal parking lot next to Chili’s but parking is also available in the surrounding lots in the plaza.
AMBIANCE & SETTING
Super casual spot great for a casual date night or group outings with family or friends. Plenty of booths and seating areas. Very clean, well lit, and well-​maintained. Average noise level making conversation with others possible. Several TVs throughout the restaurant and at the bar. Ziosks are on every table to make ordering food/​drinks and paying the bill more convenient and efficient.
CUSTOMER SERVICE
Came in for a super late lunch in the afternoon and was seated immediately by the friendly hostess. We ordered the Dinner for 2, which included an appetizer and 2 main Entrée dishes. Service from our waitress could have been better cuz she forgot our Appetizer, which didn’t come until AFTER our main entrees. And she didn’t bother refilling our waters and only asked when it was clear that we were finished with our meal and ready for the check. My boyfriend didn’t wanna bother waiting for the waitress to bring us a check, so we paid using the Ziosk.
FOOD
Honestly, we really only come here for the Crispy Chicken Crispers. The other food items are alright, but not that great. If you go with your significant other, spouse, or friend, I recommend the «Dinner for 2» Menu for around $ 20 cuz you get one Appetizer and choice of 2 Main Entrees. We were SO hungry, we also got a side salad that was surprisingly huge!
Side House Salad — Fresh lettuce, carrots, tomato, cucumber, red onion, cheddar cheese, and croutons with a side of dressing of your choice. Big portion, light and healthy, and delicious! — GET IT!
Appetizer: Panko Breaded Onion Rings — Onion rings battered with panko bread crumbs. Soft, juicy onions inside and cooked nice and crispy on the outside! — GET IT!
Crispy Chicken Crispers — 5 – 6 pieces of Crispy Chicken with a side of Ranch sauce and paired with your choice of 2 side items. My boyfriend went with Loaded Mashed Potatoes and a side of Steamed Asparagus with tomatoes. — TRY IT!
Honey Chipotle Crispy Chicken Crispers — Waitress claims it’s spicy, but it really isn’t! This is my Usual every time I visit Chili’s. Basically it’s Chicken Crispers covered in delicious Honey Chipotle sauce with a side of Ranch dressing paired with 2 side items, which are usually French Fries and Corn on the Cob unless you’d like to switch them out. So. Damn. Good. — GET IT NOW!
Overall, the service could improve on bringing out food in an appropriate sequence and in a timely manner. But those Crispy Chicken Crispers are really the ONLY reason we return to Chili’s every now and then. Otherwise, we probably wouldn’t come back!

Okay the were do I start? Let me just list it off how as it went.
* Waitress make a sarcastic comment about not being energetic enough? I didn’t realize I was there to entertain her – but I’ll give her the benefit of the doubt and say she was trying to be up beat.
* The our meal come our before out appetizers and drinks. –Awkward.
* Then I tried the onion ring appetizers – They were dry, burnt and just tasted awful.
* After 2 bits of the onion rings I moved on to my main course a chicken salad. That was soaked in vinegar or some odd dressing. It was the worst meal I think I’ve had dropped in-​front of me.
* The food was so bad we had to start all over again from the menu. To top it off on on really acknowledged why the food was so bad and why things were coming out in the wrong order.
*We had multiple people going to our table, very unprofessional, seems like they hire a bunch of teens right out of high school to run the business.
Not coming back here again – not worth the food, parking struggle or lack of customer service experienced employees.