Benzel-Busch

I called to set up a wheel alignment for my wife’s MB and first had to listen to a menu then got a call taker who gave misinformation to the service person. I received a call back and the service advisor left a message with a high price. I tried to call again and got a call taker and never a call back from the service advisor.
I called Prestige MB in Paramus and got a service advisor immediately who told my wife to come over! The alignment was more than $ 40 dollar less than my Benzel Busch quote, my wife had wonderful snacks, coffee, etc. and now both my wife and myself can stop over for a free car washes if we are in the area! I then received another call from Prestige asking me if everything was great and could they have done anything better! They are wonderful and by the way Benzel Busch is two blocks from where we live.

Excellent experience. Michael Macina sells me another Mercedes! The GLC300 4matic is a beautiful machine. Thnx Mike for making it all go so smoothie!

Disclaimer: My employee brought the car in for service. He reported that he was treated well, the car was cleaned and he was pretty happy overall. But then the bill came and things changed. $ 229 for an oil change and a car wash? There was only 7500 miles on it, so what exactly was $ 229? I think we’ll be visiting the 1 hour oil change place next time.

Drop off was easy. Found problems quickly and advised of cost. Car returned one day early all fixed and cleaned. Have patience when calling in the morning!

This should be a zero star review. Beware of higher ratings and good reviews for this dealership; the employees press you to leave them a good review in exchange for «favors» such as zero cost service when it is already included in your lease.
I am leasing a SmartCar from Benzel Busch (Mercedes owns SmartCar) and I have had nothing but terrible experiences with them. They are constantly trying to overcharge me for service and repairs that my car does not need, and attempt to tell me that virtually nothing is covered by my warrantee/​lease unless I do the research to prove them wrong. They will attempt to trick you every chance they get.
My first bad experience came when they attempted to blame a different Mercedes dealership for putting in the wrong fluid in my car to make my car blow a fuse… The employee who helped me during this service ridiculed the other dealership and was extremely condescending to me for choosing to do my annual service near my home (2 hours away) rather than traveling back to Benzel Busch. I’m sad to say I took the bait and returned for the worst service I have ever received from any dealership or automotive repair shop.
Today they quoted me a $ 2,600 repair on a 2 year old car with18,000 miles due to «shot brakes» and tires that were «unsafe to drive». This car had a perfect tune up merely 1,000 miles ago, and has barely been driven since. After «negotiating» with the service team, miraculously the price dropped to $ 275 for a new wheel and rim that they had previously told me was «fine to drive on» when I brought in my car with a bent rim (a few months ago). The advice at that time was «fill it up with some air». Not only are these estimates ridiculous, they are demonstrating that their tune ups/​services are inconsistent, unsafe, and just not done well. I will never lease or buy another car from this dealership and I advise strongly against doing any business with them.

Went to this dealership and the sales associate told me that she payed more for her weekly Starbucks than the difference in price that I was negotiating. So after being ridiculed I took my business to Mercedes Benz in Nanuet and ended up with the car I wanted including even more features than Englewood offered for a lower price.

If I can give them no stars I would have. STAY AWAY!!! Worst place ever. Brought my car here apparently since it was a leased they never certified /​or should I at least say check my car before I brought it?! The car was lowered by the pervious owner, wipers were bad. But they advertised the car pre-​owned certified. Liars! They eventually had to fix it without me paying. Came here for a service, they scratched my car they have these non speaking English people moving cars. It’s very unprofessional to come to a place where all you hear is Spanish. Especially a «high class» dealership. I’m not racist but it’s the first impression a person gets when they come in. Felt like I was in a Spanish country. Anyway they claimed they didn’t scratch it they looked at their «professional pics and saw the car come without any scratches and all they did was get touch up paint. I wanted to give them another chance. I decided to later come for my tire made me wait for 4 hours and half to just put air in my tire. After I went to see what the hell happened to the car they decide to hurry up apologize and give me my car. I drive away and there’s a flat in my car. I call them back and they told ok come back and we will take care of it, I get back and they insist on me paying! I was like hell no I didn’t come with a flat I left with one. After another hour they paid for it. Now I don’t know if I’m a girl or look small enough to be bullied or picked on from this place but it’s horrible! My car was serviced here left my car for a week which I think is a good amount of time to reset my screen from saying I’m over 8 272 637 miles of service. They left that on my screen. When I called back they said oh let’s us know and we will come reset it for you. They are so annoying I hate them so much! They are so mean and rude. They made me hate Mercedes Benz !!

I lost confidence in this place, service advisor was unprofessional felt arrogant and made me feel uncomfortable, young cocky take it or leave it attitude. I have extended unlimited mileage warranty had a problem in the steering which clearly fell under my warranty but the service advisor told me there was a good chance I will pay over $ 250 for the diagnostic. I just bought the certified pre own car 2 months ago I didn’t pay over $ 6000 in extra warranty (Rim Tire Plus as well) to be told I have to pay more money when things went wrong. I felt these guys would make up a reason to charge you extra cash even though you have the best warranty Mercedes offers. These guys are not honest they are going to drain your wallet, bunch of young boys out to make a commission, reminds me of wall street brokers. Stay away. I took my keys and left, going to a different dealer.

My review is for the service ONLY.
I have to write a review for today because I received excellent service! I drove into the service department without an appointment because I noticed that one of my tires had a bubble. I was told that it would be an hour and a half wait. I was bummed that the did not have a loaner for me but after about just 10 minutes they had a driver give me a ride home. After exactly an hour and a half they called to inform me that my vehicle was ready. When I told them that I wouldn’t be home until a later time they graciously set up a time and my vehicle was delivered to my house.
They took care of me right away when I walked in this morning and they delivered my car to my door at my convenience. Amazing service!

This dealership is great and so accommodating. Our salesman was Pat and he is down right the best. He is truly honest, sincere, down to earth and has such a great personality. He didn’t make us feel pressured into purchasing anything. He educated us in everything we needed to know about purchasing our first Mercedes. He’s Ace’s all the way.

I don’t usually write a review but I got so bad experience with this company. I wanted to buy used car and they required to deposit $ 1000 to hold the vehicle.
I paid upfront $ 1000 and when I wanted to make the deal they informed me that the vehicle is sold!!!
I request to refund the advance payment and they were careless and rude. I keep chasing them to get my money back. Till writing this review I already waited for 7 days but my money not refund.

STAY AWAY, from this dealer extremely rude from sales rep to service manager Bought a certified e class and it’s been nothing but a nightmare. Turns out ¾ of the car was repainted and paint started chipping off. Going on three weeks everytime I’m told it will be ready something comes up. Color doesn’t match damaged in transport. Isn’t 100% there running out of excuses. Not to mention the rotors were warped and wheels were bent. I thought I bought a certified car. I bought a pos! they have no communication skills I have to call them to get updated everytime it’s someone different I speak to. So jus waiting to see what excuse they give me next week. Do not buy from this dealer or bring in for service. Horrible place to deal with not worth the aggravation.

Review is for service only. I easily made an appointment to take in my C300 for a service. Took it in they would either give me a loaner or I could wait an hour while it was being serviced. I decided to wait. Mike was very helpful and informative. He did not try to upsell me on what I needed he actually told me that my last service should have had a transmission flush which was not done by previous Benz dealer where it was taken.
After an hour all was good to go! I am happy with the service and the way I was treated. The car was also cleaned inside and out which I liked very much.
For the first time in there my experience was extremely decent.

This branch is a disappointment.
If u looks at my profile u would see I don’t do a lot of reviews and if I do it’s for a good complainant. I have been there 3 – 4 times (I live very close by) for services and flat tires and every time they acted very unprofessional. Defiantly not form a dealer ship who
represent Mercedes.
in short:
1. 4 hours for change tire (with an appointment).
2. They Lost my car key while had the car in to a
service.
3. Two and a half times overpriced the price of my
A1 service luckily a new guy who works there
mistakenly told me the real price. (apparently a
tactic they use for selling service plan!!)
4. They Always trying to make me pay for things i
bought — like charge me for a tire replacement
even though I bought the warranty plan for it. And
only after a long back and forth it suddenly
approved.
*If u look behind this review you would see their
respond. they not even answering they real
issues I mentioned but mor important I called them
a week ago because I needed info regarding my car
which I new they had because it’s the only place whoservice me. (To that point) THEY REFUSE TO TALK TO ME or
giving me any info. Hypocrites


Hopefully this review will help to someone with something and more important will cause some positive effect to this branch.

I did not have the best experience at Benzel. And I would never purchase or lease a car here again. I was completely mislead. And unhappy

Here’s another vote for negative stars for their service technicians! After reading the experiences of some of these other Unilocalers, I consider myself very lucky to have gotten a $ 975 refund from Benzel-​Busch after I paid for a «repair» that not only did not fix my problem, but was diagnosed and repaired by my local mechanic for under $ 150!
When my Mercedes started acting up, I brought it to the experts, because I wanted it done right and I was willing to pay more for this service. I was given an estimate of $ 1,000 for the repair, and I authorized the work. The work took over a week to diagnose and repair. When I picked up my car, I hadn’t gone 1 mile from the dealership when problem started up again. Back to Benzel-​Busch I go. Now they tell me that each one of my cylinders is going bad, one by one, and the repair cost will be around $ 1k per cylinder (so it would have been about $ 8k total). At this point, I was trying to figure out what I was going to do. I actually started shopping for another car! In a last ditch effort, I brought the car to my local mechanic, and they fixed the problem in less than a day for less than $ 150. I contacted the service manager at Benzel-​Busch to tell him about this disgrace, and he told me to bring in my car so they could test what I was telling them. They kept my car for over a week while they tested it. When they determined that my local mechanic’s diagnosis was accurate, they removed the new part they had sold to me, replaced the old (working) part they had removed, then refunded the cost of the part, and refunded the labor.
Although I did get a free loaner car throughout this entire process, the experience left a very bad impression.

I am giving them a 2 since my truck has been running for a month now but I am really disappointed in the service I received from them. My car broke down during the first snow storm in January… truck wouldn’t go into park, saying its inoperable… craziness when it’s snowing. Call Mercedes roadside because of the storm no tow trucks could pick up my car… luckily I was a town over from my house and off the highway… so next day car gets towed… it took Benzel a week and half to «fix» the problem… they said it was the electronic ignition switch. So over 900 dollars later I get my truck back and guess what happens… if you guessed my car started acting up again… ding ding you’re right! So get the car back Friday, radio and dashboard lights go out and inoperable message pops up Saturday night, don’t drive it Sunday not chancing it, snows Monday… so not chancing it… Tuesday truck gets towed back to Benzel. Almost 2 weeks later I got my car back… it was the battery and alternator the entire time. Now if you hire TRAINED TECHNICIANS why are you playing a guessing game… if I wanted to play that game I would have brought it to any old mechanic not some one who is suppose to know Mercedes like it’s their job… oh wait it is. Now the kicker, I am also embarrassed to say how much they charged me, I legit won’t even tell my father, but they were so generous to give me a 100 dollar discount… really you couldn’t even lie to me and make up a price to make it seem like you were «helping» me out. My advisor was smart he had someone else handle checking me out, probably couldn’t even look at me in the face. They probably realized I had nothing nice to say since they stopped hounding me to find out if I was happy…
also shout out to the car washers that returned my truck with tape still stuck to my door… really on top of that detailing.
I left Prestige because of terrible customer service… running out of dealers in the area.

It could’ve been 4 stars instead of 1 just because technicians here really wasted so much of my time making me drop off my car 20times within a year instead of 5times. I drove their loaner car more than my s550. What really upset me to leave one star was my last visit. It was a disaster. Not only did they not repair what they were supposed to and been fixing for 2−3months! They tell me at the last minute mbusa wont cover as of 4days prior to picking up my car. Are you kidding me? They hold my car for two weeks and nothing? All these times i spent personal and bussiness times to bring my car in THREE times (trust me this was one of MANY!) for this same problem and now they decides to quit on me. Well, in the end i am a dissatisfied customer and i well expressed my concern but seems like they don’t mind. Efficiency at its worst, i would sum up.

I brought my G-​wagon at Benzel almost 10 years ago. First of all, i love my car and take very good care of it.
Although i live in Manhattan and the drive can be a pain, this is the only place i take my care to be maintain. Good service and always a loner if needed. I will be trading in my car in soon and will be rebuying from Benzel.

My one year old leased C 300 was flooded in the storm.
Thinking I can save some money by looking for a car that is not Mercedes I spent 2 weeks looking.
I have to tell you that the car sale world is a world fool of bad service and scam artists and thinking about it gives me goosebumps.
so after 2 weeks of looking at cars that are not Mercedes I gave up and went back to my old dealership and salesmen Tommy that treated me as a king the first time.
Going back to Benzel Busch and dealing with Tommy Tzimoulis was amazing.
He should teach all car salesman how to treat a customer. he gave me an amazing deal on a new GLK 350.
belive it or not but my lease payment for a $ 48,000 car is the same as a Kia Sportage with a $ 32,000 sale price.
I recommend Benzel-​Busch with all my hart.
when you get there ask for Tommy Tzimoulis he is AMAZING.