Hampden Auto Body

I was referred to Hampden Auto Body by multiple friends and associates. After doing some research and seeing the reviews and accreditations of the shop, I decided I would give them a try. I had to wait 3 months for an appointment, as it was the busy season for them. I went in for the first estimate as soon as I could. After getting the first estimate written up, I did have many questions. I eventually got in touch with Mike, as the previous employee I talked to was no longer with the company. Mike was extremely helpful, informative, and knowledgeable about any questions I had. I also had a second estimate that was for other repairs not related to the first. They assisted in both, as the first involved my insurance company. They also handled the rental vehicle, as insurance had to pay for it.
While my vehicle was in the repair process, I received update emails as to the progress of repairs. I did have to stop by to retrieve some items out of my vehicle, and was walked through the damage to the vehicle piece by piece. I had requested to have all OEM parts installed, and they made it happen with the insurance company. The entire repair process took 2 weeks, from drop-​off to completion.
After getting my vehicle back, we did a quick walk-​around and finished paperwork. It was my mistake that I did not look at the work closely at that time. Later when I was home, I started to inspect my vehicle closely.
Turns out, there are numerous chips and imperfections in the NEW paint work. The paint work was on brand new OEM parts, as there was nothing to strip or paint over and no imperfections to begin with. All of the sections painted have «orange peel», and there is a section where there is noticeable «running» of the paint. On other parts of the vehicle, that were to be «blended», there are chips and imperfections protruding from the blended sections. On the front of the hood, which was new OEM and unpainted, there are 2 large drops of clear coat hanging off, and running of the clear coat. There is a similar drop of clear coat off the side of the new bumper. Underneath the hood, there was a sticker that was just painted over, and is now peeling up from under the paint. Lastly, there is a section of the bumper, close to the fog lights, that did not receive any clear coat. I didn’t expect a 5-​star, show quality paint job, but the paint work turned out mediocre at best.
I am very upset that a window switch bezel, that was loose, was «fixed» with glue. I knew that it was previously broken, and it was nowhere in the estimates or in any agreement that it would be addressed or touched. It was set to be replaced by myself when I got my vehicle back. I was never consulted with or asked if I wanted it «fixed», in which I would have declined. There was not a single drop of glue anywhere in or around my vehicle before now. I now can’t remove the bezel, as it is now glued directly to the armrest, and there is glue coming out from under it, that is visible. The use of glue and not asking if the repair is wanted, is something I’d expect from a cheap and low quality shop, but not Hampden.
In addition, there are zero fender liner retainers, where there were previously. Before I sent my vehicle in, I inspected these, as there were 2 per liner. There is now zero, where there are many empty holes for retainers. There is also a retainer missing on the underside of the hood to hold the «shield» in place. There is now a section of that shield that is unsecured and loose, that moves with the incoming air. It seems that something as minor as plastic retainers should not be a problem, but they were not reinstalled or replaced.
On the right side of the vehicle, that the insurance company was paying to fix, the old scratched up and damaged trim panel was reinstalled as is. This should have been replaced or repaired as it was part of the insurance claim. It was not repaired or replaced. I now have a decent looking door with a scratched and damaged trim section which could have been repaired.
The shop also allowed me to reclaim my old parts, but did not provide all the pieces to my grille assembly. Without the second piece, I cannot repair my old grille to practice, or have a backup.
I am very particular about my vehicles, and everything that happens to them. I had approved everything in the estimates, but nothing extra or not included. There is a reason I paid more for OEM parts, walked through the damage on the vehicle, and talked closely with Mike.
I understand that the shop has to keep their costs to a minimum, but it should not sacrifice quality. If money was a factor of quality, I would have been willing to pay more for better quality. But when I am provided with a quote, it is implied that I will receive quality work for the price the shop has requested. I do not believe that the workmanship was that of a several thousand dollar price tag.

I was rear-​ended in my beloved Tacoma, and decided on Hampden Auto Body based on the great reviews.
They did an incredible job of fixing my truck. It has never been so clean and shiny-​both inside and out. Had I known that in addition to the body repair, that the inside of my truck would be detailed, I would have probably cleaned it up a bit myself and saved the embarrassment of knowing that they likely found such disgusting things as grimy baby wipes, used kleenex, exploded baby food, and other little gems strewn about. Oh well.
Communication was great– I received emails and calls to keep me apprised of where my truck was in the repair process. Any questions I had were answered, and they worked directly with my insurance company to save me from having to waste time corresponding with them myself.
The only downside is that my car is in such incredible condition now that I am hesitant to drive it and take it off-​roading like I did before.

I had my car taken there after a accident. I can not say how there work is due the car eventually being considered a total loss but their customer service was awful. I would be told we will call you back and I would never receive a call back. They were rude and unhelpful when I had questions. The customer service was even worse once the car was considered a total loss and they would not be making any money due to not working on it.

great shop right here! we had extensive hail damage, and auto body damage to our f-150.first off let me say how we were treated and accommodated with the best service expected!
although the entire process took a bit longer than we expected, this was well worth the extended wait!
the company and staff worked well with the insurance company handled the rental car extension with grace, this was a flawless experience .
our truck was returned to us in mint perfect condition, not a bit of disappointment… i would highly recommend this family owned company. they take great pride in the work they do, the staff is exceptional with customer service, all in all a great company to trust your auto body work to… thank you mike ross…

My beautiful Infiniti was rear-​ended and I wanted it to be fixed right. My dealer recommended Hampden Auto Body, as it is Infiniti certified. I am SO glad that I went there. They made certain that my car was fixed correctly, negotiated with the Insurance company, and everything was done to my complete satisfaction. They even fixed a couple of parking lot dings while they were at it.
I truly hope I never have reason to get my car repaired again, but, if I do, there is no question where I will bring it for body work – Hampden Auto Body.

A family owned and operated local business with almost 30 years of experience that has thoroughness, competence, integrity, communication and high standards. I fully endorse and recommend this awesome company!
I called around a few places after our Honda Element was hit, there was pretty substantial front end damage and we knew that it had to be fixed right. I called Hampden Auto Body on a Friday afternoon and was sold, and after speaking with Brian about their procedures and what we needed, not even 2 hours later he had someone to our house and towed our vehicle to his shop.
Thoroughness, when inspecting the vehicle, they were careful to replace everything that needed to be, making sure it’s done the correct way. Bonus points: they are Honda certified (one of the few in Denver), and as far as I know they are Acura and recently Mazda certified too. Hampden Auto Body had great communication with me. Brian would keep me updated with their progress with phone calls/​emails on a regular basis. I had to sign some paperwork so he suggested I come in, that way I can see their operation and he could explain to me everything they were doing to our vehicle and why it was going to be better than it was before the accident. He knew exactly what needed to be done, with clear explanation and the body shop is clean and organized.
When it was all said and done (on the date he said) I went to pick it up, Brain again, went over everything they did and it looked brand spanking new! Fully detailed. They have a lifetime warranty on all of their work for as long as you own the vehicle and am positive they stand behind 100%. Our Element drives awesome and there isn’t any indication that we had ANY major front end damage.
More bonus points: We were having some issues with the insurance company and Brian took care of everything for us. Making our lives easier. If you want to roll the dice with other auto body shops around Denver, go for it. Personally, I’m taking the safe bet. I am recommending Hampden Auto Body to everyone and anyone that needs body work done on their vehicle.

Hopefully, you will not have to get your car fixed after a storm or wreck but this is the place to go. I took my car there because they were recommended by Triple AAA. I received outstanding service from the owner Mike Ross who made sure we were completely satisfied with the work done on our car. Mr Ross even drove us to the light rail station and picked us up to complete the work on our Mazda 3. Our car looks impeccable and highly recommend this shop.