Jimmy John’s

Very fast, always get the same thing. Sandwhich’s are good and the one time they made a mistake they fixed it quickly and brought me a cookie

Wow, this store has some bad reviews. I ordered a sandwich from here a couple of years ago and was mildly satisfied by the ok sandwich and I was underwhelmed by the so-​so service. I decided to give their drive thru a try today. After the guy asked for my order I said that I needed a minute to decide. He asked me to speak up which I did and repeated that I needed a minute to decide. Once again and this time a bit rudely I was asked to speak up. I repeated my self again at a volume just under a yell. The guy, using a condescending tone, repeated back to me ‘did you say (insert gibberish here)’? as if I were an idiot who can’t speak well. At that time I almost lost it. I was really pissed. Then it struck me… there are literally dozens of eateries within a half mile of this place. I drove away and went to the Hamburger Stand at the end of the block. I have never been treated so rudely and will not spend a dime at JJ in the future.

Absolutely terrible customer service «after the fact»!!! Store 1302 or or 302… Denver, south Broadway… by in case the distorted receipt is incorrect. I NEVER & I mean NEVER go online to complain but the store manager this day… July 3, was ill prepared for my complaint. All he had was excuse after excuse & no answer. Corporate policy dictates this & that.
My deal is that I’m handicapped & I picked JJ because they have a drive thru. Otherwise Subway would be my choice. I simply complained that for my last 2 orders the sub was tiny, small & skinny. No meat, hardly any toppings even though I specifically ordered them off the extra menu. He basically said too bad so sad corporate dictates our quantity of meat & toppings. I should have seen the sub or you have no leg to stand on. Again, I’m disabled & can’t just up & go to complain about a sandwich. Never, EVER will I consider JJ a legitimate sub shop!
Manager guy… for the future… don’t make the customer feel he/​she is wrong! Maybe someone in your store is skimming product… ever thought of that?!

WOW! Never have I met a «manager» of a business who is so RUDE! Michael Cooper was horrible to me and was trying to pick a fight! I’ll start from the beginning. I ordered a sandwich to be delivered to my office. An hour and a half later I called back to ask where my sandwich was and he said «we’re busy right now» I told him that I understand that and was just trying to find out where my food was. He told me that they delivered it to the wrong office & canceled my order. When I asked about getting a sandwich he started yelling at me on the phone and hung up on me. I’m in total shock as my office frequently orders from them without any problems. If Michael Cooper truly is a manager, he needs to learn to control is anger and attitude and most importantly he needs to learn what «management» means and what it entails

Like Jimmy Johns, especially the #10 on french bread however this store didn’t seem concerned over a customers gluten intolerance; not properly cleaning the area before making a lettuce wrap sandwich.

I heard great things about this place but wow was it bland. The bread was stale and the bacon on my BLT was ICE COLD. I asked for avocado spread on mine and paid the extra 75 cents, but when it arrived it wasn’t there. Of course I’m not going to demand my 75 cents back but it was still a huge bummer. TBH I see no reason why I should eat here over subway, which is actually cheaper.

If I could give 0 stars I would. I placed an order online, got the confirmation email, and then a phone call from the store about 10 minutes later. They called to tell me I am «WAY» outside of their delivery zone and they are unsure why the computer allowed it. I told the «manager» that I have had delivery from this location at least 5 times in the past 3 years. He said he had been «managing» this location for the past 3 years and never went «THAT FAR» outside of the delivery zone. Little news to you buddy, you have been here at least 5 times. I have not changed address, same place and you have been here. He would not listen to a word I said, as from time to time people misspell our address which takes you to a crazy location north of us. Because this is «manager» we will never go to a Jimmy Johns again. If you continue to turn away business, good luck keeping afloat.

I’m a sandwich guy and while there are better sandwiches out there, I give Jimmy John’s a five for their overall service. The sandwich I order is basic — the #11, but what I love about this sandwich is that I don’t have to leave my house to get it — they deliver. And they deliver quickly. That might not be a big deal to you, but for me it is because it’s difficult for me to get a break in my day to make something or go grab something so I’m all in on Jimmy John’s. Thanks for showing me how customer service is and should be done.

Love Jimmy Johns and I’ve been to a few. When i placed my order the cashier spoke very softly and mumbled. I wasn’t really sure what he was saying and had to strain to hear him. The very loud music didn’t help either. As I waited on one side where I thought my order would come out, I was «yelled at» to go to the other side where my order had been sitting on the counter. Although it would have been going above and beyond to hand it to me, I was a little taken back by how it seemed like my fault to be standing on the incorrect side to get my Bootlegger sub. Aside from that, my sandwich was good and accurate. Might try other JJ’s before retuning back here…

I have never felt compelled to write any reviews on Unilocal until now. Last night I spent $ 14 dollars on sandwiches, both #16’s, no lettuce, and add hot peppers to both. When I got home, miles and miles away from any jimmy johns locations, both sandwiches had ample amounts of lettuce and neither one had the extra peppers I had paid for. I hate lettuce on my sandwiches, it grosses me out for some reason. When I called the next day and spoke to the GM of this location, he told me I would have had to show them both subs last night in order to be refunded. I explained that I don’t live anywhere near a jimmy johns let alone their jimmy johns location and so threw the subs away. This made no difference to the GENERAL MANAGER. I can only assume by his monotone voice and slow demeanor that he took some back alley marketing 101 class on how to deliver subpar sandwiches while ruining customer relations.
I used to enjoy stopping for the occasional sub at this or any JJ locations, but I’m afraid that I will no longer keep this as an option for myself or when I bring lunch to my office staff.

I have always loved Jimmy Johns and I am partial to the Beach Club sandwich. I started with white bread, then wheat and now I do the un-​wich. It is very fulfilling and excellent and fast. The customer service was always good when I went and I love the drive thru option since I like being on the go.

I should have known. Why didn’t I re-​read my own review before I placed my lunch order today? It has been over two years since I have order Jimmy John’s because of how horrible my last experience was with this location and my oh my does history repeat itself. Freaky Fast? Well I ordered my sandwich 45 minutes ago and it is still not here. I have called your store and you assured me it would here soon. How long does it take to make an unwich? Lets just hope it isn’t full of cheese and mayo again. I will be checking at the door this time…

Super fast delivery… not really. Past 2 times I have ordered, received after 45 minutes. Just called, and they were rude, and said they were doing the best they could. Ummm, if your motto is super fast delivery, maybe they need to hire more staff, to do better.
Will definitely go elsewhere next time!

This is the worst jimmy johns location in Denver. The first time I came here the bread was so stale it removed the entire roof of my mouth in the way only Brillo pads can. The second time, I dealt with possibly the dumbest employee of any business ever of all time and the sandwich rock hard again. I suggest eating your shoe before resorting to this location.

**UPDATE**
I had originally posted an update which said that I thought this place was improving, but I have since deleted that update; after having my order screwed-​up again, and after my wife having a problem (and attitude) when she tried to order a party platter with vegetarian sandwiches: we’re done with this particular Jimmy John’s location. I will never order from this location again. Check out the Google reviews and other Unilocal reviews and you’ll see that this place is a blemish on Jimmy John’s business. I’ve contacted the corporate office, and wash my hands of this awful place.
**ORIGINAL REVIEW**
My family orders from this Jimmy John’s a lot because it’s close to where we live and work; we’ve used the drive-​through and have had delivery many, many times. 1-​star default for the Jimmy John’s formula and menu — which I generally think are great — but this place doesn’t do it justice.
I don’t know what the problem is with this location, but they screw-​up our order literally 100% of the time; there has not been a SINGLE TIME in the last few years where they have gotten everything right. Sometimes it’s a little thing, like they forgot to cut the sandwiches in-​half, and other times we get totally different food and are charged the wrong amount.
Let’s take today’s delivery order for example: three sandwiches; two slims for my kids (with no modifications) cut in-​half, and an Italian Night Club for me with «EZ» lettuce, extra tomatoes, hot peppers, cucumbers, cut in-​half.
The slims were correct, of course, and probably because each one is 3 things: meat, cheese, bread; cut in-​half, too. We’re about 60% of the way to greatness, but 60% is just a whisper away from a failing grade…
The Italian had EXTRA lettuce (the entire sandwich was like 2/​3rds lettuce), NO hot peppers, an adorable row of tiny tomato slices, and NOT cut in-​half. Ordinarily this would not be an issue; I have a knife for cutting stuff in-​half; I’ve got hot sauce in my fridge, I’ve got way better tomatoes in my garden, and they don’t charge extra for any of that stuff. However, this kind of thing seriously happens EVERY TIME I patron this particular Jimmy John’s. If they offer it and print it on the receipt: why can’t they apply it to the order?
There have been times where I’ll go to the drive-​through, there will be one car in-​front of mine at the window, and the dude at the window will have to ask me what I ordered and how much it was, or will ask me for the wrong amount of money — an amount which he quoted to me 90 seconds ago; I will then have to wait 5+ minutes for them to figure-​out what’s happening, which generally means they are re-​making my order. This sort of thing has happened more than once, and with different people at the drive-​through.
If you hit the drive-​through at this location and see 2 cars or more ahead of you: FORGET ABOUT IT; either go somewhere else, or go inside, because either way it will be faster, and you’ll have a better chance of actually getting what you order.
It boggles the mind how this location has literally NEVER failed to screw-​up my order in some way (we’re talking out of probably 20 – 30 times a year we get food from here) when they seem to have 10+ people working there during the day; every time I pull-​up to the window it’s like a beehive of activity in there, with dudes weaving in-​between other dudes, looking super busy … and not a single one of them can get my order right … EVER?
Oh, but they do deliver pretty quickly, and the guys who bring my sandwiches are always really friendly, so I’ll put an extra star for those guys.
Why do I keep ordering from this place? Probably because the delivery is fast, and it’s still a decent sandwich for the money, but maybe I’ve had enough of the Englewood Jimmy John’s.

I really enjoy jimmy johns sandwiches but this place has an incredibly less than accommodating and rather rude staff. My 8-​year old asked if she could replace her cheese with a little lettuce and they said she had to pay a dollar more for that. I had parked incorrectly in their lot and was asked, in the rudest tone, to move my car because «we can’t have people parking like that here.» As a side note, there was only one other car parked outside. And last, but not least, their bread was stale. I’m used to JJ’s fresh and soft bread. This was a disappointing experience overall and we will NOT go back to this one.

I’m not going back to this location.
I love me some Jimmy Johns. I’ve been to this location before. Went inside got my sandwich and took it to-​go. Things were a little hairy (especially for how many employees they have there). But no issues…
TODAY. I order a #12 ask for sprouts, they say sprouts are not available at this location, no problem, I still want the #12 on French bread please and thank you.
I get to the window to pay. The guy takes my card, doesn’t offer a receipt or anything. He closes the window before I get a chance to ask for one. Then comes my sandwich. He dropped it on the floor. IN FRONT OF ME! Granted it was wrapped in paper, but no sorry, no nothing. Just picks it up off the floor and hands it over. I’m all can I get a receipt. He closes the window on me, realized I said something and comes back, yells at the sandwich makers and tells me it should be in the bottom of my bag.
I drove off a very unhappy customer. Never again will I go to this location. WHICH SUCKS!!! Because the one closer to my work is so freaking busy and parking can be a total pain (alameda and logan).

Small portions at this location! However my biggest criticism of this place is that they are charging $ 0.25 for a cup of water! I expressed my concern to management, and they mentioned that the owner doesn’t give out free water. Please please stay away from this location. Do not give your money to a place that can’t provide water! 7 dollars for a sandwich and they can’t give me a cup of water?! You lost a loyal customer, hope it was worth it.

This place is slipping. It’s right down the street so I visit quite often. The last few times they have messed up the orders. The receipts will often be right and the sandwiches wrong. Dial back that freaky fast and get the order right.

Let me preface by saying that I am a big Jimmy John’s fan. Their sandwiches are reasonably priced and taste great; normally they are made incredibly fast.
I’ve been to this location a few times as it’s conveniently located on my drive home from school. I’m usually on my way to work and the idea of a ‘Freaky Fast’ lunch is too appealing to pass up. Unfortunately, this place is ‘moderately fast’ at best. Yes, it’s still much faster than other sandwich shops, but it’s not nearly up to par with the other Jimmy John’s that I frequent.
The service here is also pretty disappointing. Out of the 8 or 9 people working when I dropped in, not a single one was polite. They were busy and I understand it was the lunch-​rush, but it’s not difficult to be nice.
If it wasn’t so conveniently located, I would avoid this particular location.
Oh, one last positive note, it was VERY clean.