KFC

As I wait in the drive thru, I am writing this review. I haven’t been here in about a year and this will be my last. There are no more tries. The manager should read these reviews. You should not wait 25 minutes in the drive up.

As a couple we never really eat fast food, but we were craving some crispy chicken. We decided to go to this location because it was conveniently close. When we arrived at the drive through, some one greeted us immediately (female attendant) whom spoke perfect English. It is rare in our location demographic to be served by someone who’s first language is English. Anyway we asked if we could take a look at the menu and to give us a moment, they politely agreed. When we were ready to make our selection, we were helped by another person (male) who also spoke perfect English. At the drive up window, the same gentleman (Johnny) had our food ready and completed our transaction. The mashed potatoes were taking a bit long, he informed us and offered complimentary soft drinks for waiting. I thought this was a wonderful gesture. When all of our food was ready, he gave us extra coupon and made sure we had all the utensils needed. He had an awesome attitude about serving. Best fast food experience!

I have had at least 5 encounters with this specific branch. The first few times was not too bad of an experience, but I must say the service has progressively gotten worse. While up visiting my girlfriend we decided to pick up some food on the way home. We ordered a big meal as it was for 4 people. When we got home we were missing our dipping sauces we asked for, forks, straws and not to mention our extra biscuits we paid for. Okay, so maybe it was our fault for not checking before we left, however, a properly runned business should be able to at least get my order right minus a few things like a fork I can deal with that. Today was a different story. Upon pulling up to the drive-​thru window the girl taking our order was nice to start. I ordered two 6 piece chicken strip meals… Then there was a 15 seconds pause, and by that time I figured the girl was new. So I politely told her what sides I wanted for each meal, then there was another pause, followed by, «is that all?» I then had to tell her we wanted 2 Dr. Peppers as well because it was a MEAL. We pull up and in front of us is an older lady receiving her order. Needless to say the girl at the drive-​thru window seemed annoyed that the lady was taking all but 15 seconds to arrange her cup holder. How could I tell you might ask? Well, maybe the fact she was waving the straws in front of the ladies face like, «Hello, are you going to take these or what?»
Upon receiving my order, I figured she had not asked if we wanted any dipping sauces so I would tell her when she came back. I did, and again, a peeved attitude. She gave us our receipt and card and we were on our way… to the parking stalls in front of us to make sure we had all our food. Just before pulling off we realized we did not have any drinks. So my girlfriend walked inside where she said upon telling the person at the counter that we were just in the drive-​thru and did not receive our drinks, the girl in the back looked at her as if she was lying…
Now after all of this, it could have just been a bad day for them, even though they were not busy at all. I still give her the benefit of a doubt that it was a learning experience. I am not mad, just extremely dissatisfied with the customer service of this location. Sad that this is the only one near hear, otherwise I would never return.

I have been there twice. Great people working the counter. The first time we went there we had to wait 15 minutes for chicken to be cooked. The second I didn’t wait the 15 minutes. Bummer, you would think they could see that one coming a mile away. Will not return.

Every, single, time I’m here, and I order some wings, they don’t have any. And then they change it up and say «okay, if you wait 15 minutes, they’ll be done.» So I sometimes decide to wait, but I’ll wait up to 20 minutes and not even realize it. How can you run a chicken joint and run out of chicken? C’mon…