Subway

Came here after class, got a BLT. Was high so to me it was pretty good. ¹⁰⁄₁₀ would recommend.

If I could give this location NO stars, I would do so! They served me a moldy sandwich yesterday! When I brought it back, there was no apology or concern whatsoever. In fact, the girl basically ignored me, as I stood there trying to get her attention. She finally came over, when I started showing all the other customers waiting in line, how «fresh» they could expect their own lunches to be! The only comment I got from the employee, was that «the rest of the pepperoni doesn’t have any black spots.» Seriously? You could have sent me to the Emergency Room, and THAT’s your response?
This person is also preparing food with one gloved hand, and long painted nails on both hands. There is another male employee there, with such an unkept beard, it is disgusting to watch him — nor will I order anything when he’s there to prepare food, completely allowing that gross beard to shed all over whatever is ordered! Personal grooming aside, there is NO excuse for unsafe food handling practices — and for serving spoiled food to anyone! They acted like what happened was not even remotely abnormal. The girl simply told me, «Your card was refunded,» and walked away! She had to call someone to walk her through how to issue the credit, and said to whomever she had on the phone to help her, «The customer SAYS she got a moldy sandwich…» No, the customer GOT a moldy sandwich, and had the customer made the mistake of eating it, could have landed in the hospital with food poisoning, because YOU can’t follow sanitary food handling procedure!
Yes, Corporate has been notified. However, they told me that each location is individually owned. It is the owner’s responsibility to ensure safe food handling. Great… apparently that’s not happening here.
I also notified the Health Department, WITH photos, as well as the local ABC, NBC and CBS affilitate TV stations. Hopefully, they will do something quickly, to ensure that nobody ends up in the ER with food poisoning from this place — or worse! Had a child eaten that, it could have killed them!
Stay away! Stay far, FAR away!!! I most definitely will never be back!

So I stopped by to subway on my break and experienced HORRIBLE service. After I finished ordering my food I was getting rung up by a worker named Kevin and as I was getting my cash to pay the worker he kept handing me paper napkins one at a time, after 3 napkins later I told him he can just set the napkins down so I can give him my money but he insisted on handing me the napkins, after I told him I don’t want any napkins he insulted me by saying «you’ll need it you look like a messy eater.» I never felt so insulted. I told the supervisor and he did not do or say anything to apologize. I can honestly say that I will never come back to this subway again.

An update. So the owner of this particular location contacted me and offered an apology as well as two free footlongs next time I was in at one of his locations and that he coached the manager on how to deal with the situation better in the future. I really appreciated this gesture (although I did not expect it); his efforts did show that he really cared about what his customers think of the shop and service.
Always nice to know that owners take the time to address concerns and issues in order to keep their shop running smoothly :)