At Your Service Appliance Repair

I was mostly impressed with At Your Service. They had a friendly, professional tech out within a few days, and although he needed to return twice after that (circumstances of the repair, not his fault), he only charged me the one service call. He worked quickly and efficiently, eliminating the need for extra fees. There were some scheduling difficulties which were not really anyone’s fault, and I was disappointed that he wasn’t able to move the machines (stacked washer/​dryer), but overall, they got my dryer up and running for a reasonable fee in a reasonable amount of time. I also appreciated that they took credit cards. I would definitely use them again.

I am a trustee for my sister in Eugene. She had a problem with an LG He washing machine that we were afraid was going to cost the moon to repair. These folks fixed it quickly and well. There were no issues with hiring them from down here to do work up there. A pleasure to work with!

I thought they were fantastic!
I had an agitator fail in my washing machine. I called, and she said it might be awhile before they get to it… then came back and said, based on address, someone will be in area tomorrow, is that OK? I replied, of course it is! She then took information on washer and set appointment.
Set appointment for 1 – 3 PM following day, and at 12:55 he parked across street, and walked to door promptly at 1 PM. Wow — if only everyone was so prompt!
He — (Jay?) — was very polite. Asked where washer was, and began to work. In 5 minutes, brought worn parts in and said he had replacements in van. Replaced worn parts, and checked overall functioning of machine… was done in about 20 minutes. Parts were $ 8, service call was $ 95 first 30 minutes, $ 30 thereafter… and I can see why it was $ 95 first 30 — because they are efficient! I mean, honestly, he could have fidgeted around with that thing for an hour or whatever, and I would have had no idea…
He then gave me some advice on keeping washer clean — run a gallon of vinegar through washer every month… and he was done.
Washer sounds brand new… probably should have called for repair at first noise, a couple of months ago… LOL.
I’d recommend this repair shop to anyone… I’m a customer for life!

I waited for 2 weeks for an appointment. Then, I got home 10 min late and he was long gone with only a biz card in the door. He could have: waited the customary 10 min; called me to see if i had forgotten; left a cel phone number; offered to come later. When I called I waited on hold for 10 min, was told she’d call me right back but never did. I gave 2 stars because Courteny was so great when I booked the appt.

I had an old refrigerator quit working. I called a friend of mine who sells appliances and asked who to call. This is the place he suggested. I have been the recipient of poor service from appliance repair places before, but this was a pretty easy deal. I called; they collected some information, and said they could have a tech out the following day between 9−11am. The tech was prompt, and polite. Even though the refer was a lost cause I appreciated the service. Pricing seemed to be in line with the competition. I hope I don’t need them again anytime soon.