Autobahn Imports

Given the merchant’s extraordinary response here, let me add a little more detail. I think that the first thing is that you should never deal with a merchant who refers to a customer as a bozo.
First off, I did miss a couple of appointments. I was in the hospital for a week with a sudden illness, and I almost died. Canceling a car appointment wasn’t really the top element on my todo list at the time. When I was back on my feet, I *asked* them if they could do some work on my car while I went away for a few days and they said fine. They told *me* that fixing things would take about the same amount of time I was traveling, and then I came back to find out that they hadn’t actually fixed anything.
With regard to the noise that went away, it did indeed go away. What’s weird is that they diagnosed it, and said that they knew what was wrong. Then the noise vanished, they forgot what they had figured out, and now it’s impossible to fix. I guess I should just wait until it shows up again.
On the sunroof, it fails for me. Maybe it was having a good day. I have no idea.
Finally, I’m totally confused about why the shop is *complaining*. They charge by the hour. I pay by the hour. If I send them on a wild goose chase (not that I did; they were just too inept to figure out what was wrong), it’s my money.

Our Mini warranty was up so we were looking for a local place to service our car. This was the wrong choice. Took our car in for an oil change. 90 minutes later they presented me with a $ 90 bill. The bill said «customer requested conventional oil» or something along those lines. I asked about it (cause lets face it, if I wanted regular oil, there’s mini-​lube, and I’d NEVER requested regular oil. So another 45 minutes later they were done replacing the oil in the car. But it still doesn’t change the fact THEY PUT THE WRONG OIL IN MY CAR and tried to say in writing that I’d requested it. And $ 90 to change the oil. I was told it was $ 25 (they just left off that didn’t include the cost of oil or filter, really!?)
Also, I made the appointment with the owner himself and asked specifically if they would reset the oil warning light in the key. He assured me they could. But we all know if they had I wouldn’t have written this paragraph.
He also tried to talk me into a 30,000 mile check up. Over $ 100 and all they really do is check stuff out, no actual work on the car.
They couldn’t pay me to let them work on my car again, after all, I like my car.