FedEx Office Print & Ship Center

Had a most pleasant experience at this location, had to get quite the stack of documents copied and onto a thumb drive. The associate that helped is was very knowledgable and helpful, he did everything we needed and it was actually a very quick trip, in and out and the coast was very reasonable.

Good place to drop by and print some stuff. Never really crowded and you don’t even need to interact with the staff! Just roll in grab a printer and you’re done.

I used a public computer terminal here in order to print out a shipping label in december. A few days later I noticed that there has been a login to my gmail from an unfamiliar out-​of-​state IP address. I looked up the IP address and noted that it had been used in a multitude of illegal gmail hackings, and turns out it is linked to keylogger software installed on fedex public terminals!
Be very careful logging into your email or using passwords on these public terminals. Avoid it if you can.

Came in to pick up a print order that my aunt had sent to the store to be printed for me. A giant genealogy graph. The associate was rude and took an attitude with me that my order was not in «my» system. I showed a claim ticket, provided my aunt’s name, my name and even the voice mail from 4 days ago in which an associate called and said my order was ready. When huffy associate finally found my order it was rumpled. I asked it should be dented and he grabbed the roll and poked out the dents. My chart was still dented. He condescendingly offered to reprint my order since it’s just on 20lb paper it dents easily. Well maybe you shouldn’t store print jobs in areas where they can be bumped into or crushed. When he finally did reprint my order, he gave no indication as to how long it might be or anything. Just walked off to the computer clicked a few keys then walked away to a printer. When the order was ready he threw it across the counter and said there you go. And «it should have been in my system they probably rang it out already.»
Dude, whatever already happened with your staff, I don’t care. There’s no reason to be rude to me because you can’t find my order. I didn’t do anything wrong. I will not be using fed ex in the future. And I will be letting others know about how bad of an experience this was as well.

I love these stores because they include kiosks to gleefully print off pictures from just about any media device (Flashdrives, CDRs, memory cards, etc). It came in so handy when we were making picture boards for a memorial awhile back. Given the different sizes needed and the limited amounts that I was after, it was a better choice than going to Walgreens.
However this specific store is kind of annoying. Every time I’ve gone in there, I’ve been annoyed by an employee at some point. I haven’t asked for help because I don’t need it, I can be rather anti-​social in these situations. I love kiosks because I’m computer literate and can be peacefully alone in my own world. Nothing about my expression or manner is showing any frustration or confusion about the machine, please leave me alone!
It’s like they don’t have enough work to do. I can also understand the idea of customer service but there’s a fine line. When you offer «do it yourself» options like a self printed kiosk, a lot of people can simply you know, do it themselves.

When this company was Kinkos, the service seemed more helpful and efficient. Since changing to FedEx Office & Ship Center, both descriptors listed above have declined significantly.
The last time I went to this FedEx for a quick binding job (cut the binding off a paperback and replace with a spiral coil) on a Saturday afternoon, I thought I was in luck as the business didn’t seem too busy, and the 3 employees behind the counter were chatting jovially amongst themselves.
Hoo-​boy, was I wrong! I waited for their conversation about the local football team to come to an end and rather than be greeted or offering to assist, I was looked at until I decided to speak first–
Customer «Hi, I need this bound in a rush, please. Do you think this could get done while I wait?»
Reply «Oh, yeah, we’re really busy. It will be at least an hour.»
*Crickets*
Ok, I didn’t REALLY hear crickets, but neither did I hear printers, blotters or any machines running behind the counter. Nor did I see any staff member standing by a machine or working at a machine.
Eff unhelpful employees and their stupid football conversations! For the record, last time I had this service done when the business was Kinkos, it took the staff less than 5 minutes.
Bottom line-​if you are in a rush and need assistance from helpful staff, avoid this location like the plague!