B & B The Color Salon

Unfortunately, I had an extremely bad experience with this salon. I went to this salon to get my hair done for my cousins wedding. I have attached photos of the hair style that I asked for, and the hair disaster that I received.
Let me walk you through my experience. We arrived in the morning and the two hair stylist that were doing our hair (there were 5 of us girls getting our hair done), looked like they woke up late and ran into work after going out partying from the night before. It was extremely unprofessional and extremely disappointing. This also put doubt in my mind right away about either of their ability to do my hair. I was one of the last girls to get my hair done and as I watched the other girls get up out of the chairs, I was getting even more nervous. They did not use a single drop of hair spray most of the girls… don’t you want it to stay? (side note, we were told to wash our hair so that it would be nice and clean for them to do our hair. bad move).
Finally, it was my turn. I showed the girls the hair style that I wanted… super easy. After some effort, 500 bobby pins, and one quick squirt of hair spray, I was done. (they only squirted the hair spray in my hair AFTER I ASKED FOR IT) I informed the woman multiple times that I needed some more hair spray or something as it was falling out. So she put more and more and more bobby pins in my hair. **by the way, my hair is dark brown and they were putting BLONDE bobby pins in my hair!
I walked out of the salon and my hair fell out before I made it to the car. Lovely. We were already running late and the bride was calling us so I said that I would figure it out and we left.
As we walked in the door, everyone looked at us in shock. The bride had her own hair stylist there who had already fixed the other girls hair and now realized she was going to have to really fix mine as it was a disaster. As she pulled out massive amounts of bobby pins, this is when we realized that they were blonde. RIDICULOUS. Luckily she was able to work some magic and fixed it for the most part.
The most disappointing was how I was treated as a client of the salon after the fact. I called the salon to speak with the owner but she was unavailable and was going to call me back. I waited about 5 days and never received a call back. I called again and she was still too busy. I called multiple times, NEVER received a call back from the owner. I went back and forth with the receptionist for weeks and finally emailed photos. After this, I received an email response stating that she would reimburse me. I received a check a few weeks later for HALF the cost of my hair. The note in the envelope stated that she would reimburse me for the time but not the supplies. WHAT!!! I’m sorry, do you want the squirt of hair spray and the 500 BLONDE bobby pins back!!!
This was the most disappointing and disgraceful treatment I have ever received by any establishment in my entire life. I have always been in customer service and you do not treat people like this. When you have a disgruntled client/​customer, they are a priority not the last thing on your mind. Also, the fact that I never received an actual call with an apology was ridiculous. I may not live in Humboldt anymore but I do still have family and friends that live there. I will NEVER use this salon again and I will make sure that I let everyone know that they should not use them either!

A few years ago I was really happy with a hair stylist here, but she moved away and I tried a few other stylists and was never happy. A few months ago I decided to give them another try. First problem: I was quoted around $ 100, which seemed within normal range, but I was charged $ 230. Yep. You read that right. For a color and cut in Eureka. (Puhllease…) I was assured that later color treatments would be much less and I came back a few times because the color had turned my hair orangish — and I was trying to get them to correct the color. Finally, the stylist I saw layered my hair — after I told her I didn’t want it layered. I can only imagine she cut part too short by mistake — and proceeded to correct the mistake by layering? To add injury to insult — the process was usually painful with a lot of pulling hair, terrible shampoos. Ugh. To top it off, I find the owner, Tracie, rather brusque. I once tried to return a hair product that I had purchased there when I realized it contained some unhealthy ingredients and the owner was quite rude about it. Hey — when you’re charging SF prices for a podunk salon you might want to be a little more polite about product returns. I’m not naming the particular stylist because I think she was only part of the problem.

I love what Carrie Ann did with my hair. I am ecstatic! I had botched my hair with box dye making it far too dark and Carrie Ann & Tracy did a fantastic job of fixing my hair without going over my budget!

I’ve seen Nichole Reed for almost a year and I’m always so happy when she’s done. She does great cuts and color, and figures out what I want when I don’t really know. Nice, clean salon as well.

I had a Keratin treatment done by the owner. I had told the front desk, when I booked the appointment that I had a lot of very thick, corse hair. I do this to avoid the possibility of being over charged at the appointment. They added a density charge, and we booked the appointment. When I arrived the owner was shocked by how much hair I had and kept telling me how, if she had know, she would have charged me more money. She mentioned this through out the treatment. She took forever! Over four hours. She apologized for not being faster, but my hair was so thick etc. Finally it was over. I tipped her and went home. The next day I was styling my hair and realized that she didn’t put enough of the product on the back of my hair. It looked bad, and felt different then the rest of my hair. I called and told her what had happened, and she told me that she couldn’t use any more product on my hair because she hadn’t quoted me enough for the treatment. I was shocked, and asked her to fix it. She declined and lectured me on the fact that Keratin is not a straightening procure. I assured her that I knew this having had it done a number of times. I was really upset. It cost me $ 250 dollars and I gave her a $ 40 dollar tip, I stopped the check.

Great color, nice trim, clean well designed place. Tracy, the owner, is very experienced and did a great job. The place is located on 5^th St. on the way out of Eureka towards 101N in the plaza with FedEx Kinkos.

Way too expensive for a simple trim! Some of their staff was very arrogant. I asked for advice on how to handle my frizzy hair and they kept pushing for me to buy numerous expensive products that they sell. One product for this, another for that, and it will only help if you combine them all. Blah Blah. Save your $ and check out a different place.

Let me start by saying it was $ 40 ($ 10 tip) for a bad men’s hair cut,
The first time I went here I was really impressed, the second time I got a terrible hair cut. The place is really nice and has a real salon feel with all the hard wood floors and walls, but for guys it’s not worth it.

I love this salon. The owner, Tracy, is the only person allowed to touch my hair now. After a particularly brutal hair cut a few years ago, I went to her to fix it and I’ve never gone anywhere else since.

If your looking for a good place to get acrylics done i wouldn’t recommend this place. although they do give nice pedicures, i would like it better if they could do designes.
Although i ALWAYS go here to get my hair done, im always extremely pleased with the cuts and colors that i get.
the staff is always really friendly and considerate.

It is extremely difficult to find a good pedicure. Jennifer at B & B Salon has it completely figured out. Great care and service all the way around.
Highly recommended. Quiet environment, good magazines, good conversation. The best.

I thought I’d give this salon a try after getting a promotional card for a participating Bumble&Bumble salon through Sephora, but was given the runaround the first time I called (they seemed busy, so I left my # with the receptionist who told me she’d call me back). A couple days later (no call back) I tried again and the receptionist did not sound happy to have a potential new client on the line, as if I was annoying her by trying to schedule an appointment. When I brought up the promotional card again, she told me she was «having trouble hearing» me, got condescending and impatient, and I decided it wasn’t worth the trouble (too bad, because I was prepared to spend big bucks on a cut and color with an experienced stylist if I liked the place). I have no idea how/​if this place is able to get new clients with people like that working the phone!

I went in for a color and a trim and was seen by Brittany. She was a very, very nice girl and a pleasure to talk to during my time there. However, she was very rough with my head. During the color she yanked and pulled and gouged me with her comb. During the shampoo she used her nails to get to my scalp (which I have read thousands of places you should NOT do EVER). When we got to the trim, she took off a lot more than was necessary in some places and nothing in other places. She didn’t follow what I had asked for, which was just a trim to clean up the ends. On top of this the color was just so-​so. I asked for a very natural looking weave to give the appearance of lighter hair and it ended up looking like «here’s a highlight, here’s a highlight, here’s a highlight…»
They offered me water and I accepted but I got a big yellow cup with someone else’s lip gloss around the rim. Ew.
The entire experience cost me $ 108 not including tip. Since it was hard on my head and my wallet, I don’t think I’ll be going back. In fact, I’m on Unilocal right now trying to scope out other salons.

I had a great experience at B & B. My stylist gave me a cut that suits my hair well and fixed another stylist’s mistakes which I really appreciated.
However, my stylist seemed a bit rude and the simple haircut was $ 50 which I think is incredibly overpriced. I would like to go back, but I wish their services were a bit less expensive and that the stylist hadn’t seemed so irritated.

I called on the «spur-​of-​the-​moment» just hoping to get my hair cut. I was in luck! The was a stylist with a cancellation…
I was scheduled with Nichole R. She was GREAT! 14 yrs experience and she did what I asked her to do!
I was impressed by the shop in general. VERY CLEAN, VERY FRIENDLY STAFF and skilled to boot!
I have lived here for 5 years and have had 6 different «stylist’ attempt to cut my hair. I have a very short do (Pixie-​like) and every single person (prior to Nichole) has wacked my hair up. So needless to say, I was happy and impressed with Nichole. She only works 3 days a week (T-​Ths).
I have already scheduled my next appt.
The prices are a little high ($ 38 for cut only) but hey… what is looking good worth these days? $ 38 seems pretty cheap!