Harper Motors

Thank you to Scott in Harper’s service division for diagnosing my truck’s problem and adding extra attention to detail at no additional charge. Even though the truck is a Chevy, I will continue to bring it to Harper Ford!

So here we are on our first road trip with the kids in our brand new kia Sorento, driving around northern California. This morning as we started the car, the screen of the multi media system stayed dark. Imagine a thousand miles with the whole family and no music. It didn’t look good. Fortunately we were close to Kia Harper. We didn’t have an appointment. They were busy but Bill Lackey came in repaired the system and saved our road trip! 20 minutes later, we were on our way to redwood national park. Thanks again for a great service.

Scott did a great job advocating for my extended warranty to cover repairs. It was a couple of thousand dollars difference for my pocket, and I appreciate his efforts and attention.

I’m reviewing the oil change department. The price was very reasonable and included a tire rotation. I made an appt online, glad I did because I didn’t have to wait so long. They have a customer lounge with water, coffee, and pastries. The staff were very friendly. Great customer service. I have no complaints and my car doesn’t either.

In my experience «Harpers Motors“has always taken care of there clients. I have bought 3 vehicles from them and they have always treated me with respect before and after the purchase. They go above and beyond when it comes to making the customers satisfied. The key is they appreciate communication and local community.

After an initial mix up with my appointment for an oil and filter change, they made time to get all the work done that day. Cant fault that service!

I bought over a dozen cars/​SUVs from 2000 to 2013.
I serviced all of my vehicles as well because of quality work. Ford even replaced a «lemon law» explorer for me. Keith Hodge from service helped me file. All around 5 stars!!!
Mike

Great service. I am happy with the used car I purchased last week. Travis did a great job on making the process go smoothly and was very helpful.

Within a a few days of posting my last update, the owner gave us a call and was deeply apologetic for all that had transpired and was willing to do as much as he could to fix the situation. I was quite impressed with how he handled everything and will bring my car back to them for servicing in the future.

I just had another «experience» at Harper Motors. Last week I almost bought a Kia from them but the right price proved elusive. While I was there I noticed a Ford Edge Sport in the showroom. My wife really liked it so since I am 6’5: I have to «try cars on» before I even bother to talk about a test drive. When I went in the battery on the car was dead and I couldn’t move the seat back. There was 4, count them, 4 salesman in the office looking at me and none could be bothered to even ask if I needed help. I went in the office and one of the salesman told me «there’s nothing I can do»! I asked if, perhaps, a battery charger was available. He directed me to a fifth salesman who escorted me all the way out to the carousel to try and fit one. This guy talked on the phone the whole time and answered no questions nor was he available to do anything but carry on a chat. I was fully prepared to see what we could do about a price since the Edge is so roomy and so nice. I loved it but I will love the one in Redding just as much. What gives guys?

This location will not help you if you do not have an appointment… none of them will
If you have a motor vehicle and need help, DONT GO HERE… they will tell you to go somewhere else… awful hugh… I was disappointed in them. Just imagine having a business and turning away $ 500 to $ 1000 of business away… HOPE the OWNER see this… and gets those service advisors. Robert Kilpack Salt lake city utah

Travis Sherrod is the bomb! Twice he has assisted me with the technology my car, 2014 Ford Focus and I have no idea how most of the buttons work :/​Travis is super friendly and although, he warns me he may not know exactly how something works, he tries until he succeeds. Which is more than can be said for the other guy that didnt even attempt this weekend. I’m stoked I can rely on someone at this Ford to make sure I’m a happy camper.
Btw my brother works at Ken Grody Ford in Carlsbad so, I was disappointed when I was turned away this weekend and told no one could help me with a simple problem (turning my message notifications off) on a Saturday… that was a first and last bc now Travis is my main Ford dude!

Great service… They will have a answer for every of your concerns with your car. I was scare thinking that prices were high but is cheaper than most auto shops …

Communication is pretty bad. What is the point in making a service appointment if the car takes hours just to get looked at? It’s not a service appointment, it’s a «drop off my car appointment». It also sure would have been nice to know that making an 11:30 appointment is pointless, since the technicians take lunch at 12. So glad I could come in at 11:30 to have my car sit in the lot until 1 before there’s a chance it will even be looked at. It would also sure be nice to be told that there’s not a shuttle at 12:15 when I tell them that I plan to take the shuttle and it’s 11:30.
All I would have needed to know to have a better experience was «if you bring your car in at 1 it will get serviced just as soon as if you bring it in at 11:30.»
And even without that information, just knowing that there’s no 12:15 shuttle so I can have someone pick me up instead of waiting around for 2 hours (while my car isn’t worked on) would have been great.

This is the second time I’ve purchased a vehicle here. This time, as the last, all went well. Kurt was our salesman and he worked really hard to make the process smooth and easy as possible. I liked the fact he was so informed on what the car had and where all the features were, even if it wasn’t the newest model. I love my car and recommend you take a look here if you’re looking for a new vehicle.

Everyone was so helpful from the girls in the office to the shuttle driver i was treated well i didn’t feel apprehensive about going to Harper for
my vehicle needs i felt very comfortable things were explained well so there was no misunderstandings.
I was given the detailed job order when the work was completed so i knew what was done exactly.
I’m very satisfied!
(Cami)

Once upon a time Harper was the go to dealership in northern Ca. Cordial, professional and honest. Brought family car in while traveling north — was very disappointed by first impression /‘customer service’used Unilocal to find better service.

Flawless transaction. Bill at Harper Motors really went the extra mile from trying to research extra discounts we might qualify for, to making paperwork painless & even delivering the car. Excellent customer service, great communication. Will look to Bill in the future when thinking of replacing our old but reliable Ford Ranger.

Service Department was fast and accurate. Gio was very understanding. He and the sales/​receptionist staff were thoughtful and accomodating as i was there waiting with my kiddo. Though they were booked, fit me in. Turned a dramatic situation with a broken diesel Excursion on vacation into the best outcome. Had required replacement parts in stock and got my family back on the road. Thanks!

Bought a 2007 X3 BMW in Dec 2013. Apparently the car had the front windshield replaced with an after market windsheild. Drove it off of the lot and the rear view mirror fell off the wind shield. Called Harper Ford and they told me no problem just get it fixed and bring us the bill. They told me honestly, that the stuff they use doesnt work that well. So i had it fixed, which cost me $ 25.
Its a beautiful car and i do love it.
My salesman Laurence Smith was very professional, Antionne the finance guy was very nice. Really dont have anything negative to say, and yes i’d buy another vehicle from them and Id definitely recommend them.
And i have never encountered any racism at this delearship. Yes id recommend them, id buy another vehicle through them and yes i do get my vehicle serviced at Harper!!! :)