Palm Beach Tan

This is not a complaint about the facilities, they are beautifully maintained and pristine. They make it really easy to sign up but cancelling is a nightmare. I moved from Augusta to Atlanta in September 2014 and forgot to stop by to cancel my account in person. I called the store and spoke to an employee and thought the account was closed.
Palm Beach continued to charge my card, which I would dispute with my bank. After a few months, I called and spoke to the manager. Again, thought the situation was taken care of, but no. Then I sent a letter to the store manager, hoping that something with my physical signature would be enough to get it cancelled. Finally I contacted their corporate office who had their district manager call me. Not only was she rude and unhelpful, but she told me there was «no record» of me ever cancelling the account. She won’t cancel my account until I pay the balance of charges and «late fees» that have built up over the last few months.
If you are gonna sign up with these people, be prepared to fight for your right to cancel. What terrible customer service.

Love this place! Stopped by while I was in town to get a spray tan. The girls working the counter were delightfully friendly, and so helpful when it came to selecting what I wanted. They were having 25% off that day, which is awesome!
This business is very clean, spacious and aesthetically pleasing.
I will definitely recommend this place to friends, and I will be back next time I’m in town!

Great quality and experience every time I went.
Very friendly staff and the facility is extremely clean and well kept.

Franchises are great! You can always expect the same level of cleanliness, fresh tanning bulbs, lotion stock, and good service. Diamond level package is the way to go: its about 85 $, however you get unlimited spray tans and can tan in any bed you want. The new VERSA sunless tanning spray booth is the best. BETTER than MYSTIC. Just makes sure to apply the barricade lotion all over hands, wrists, feet, and face. Gives you a flawless tan and nobody will be the wiser. However only down side is the lotions are wayyyyyy too expensive. Buy online … I do!