North Shore Towing

They moved my car from Texas to Chicago — Easy, great and friendly!

These guys are prompt! The driver (Oliver) gave me a call when he was on his way over and came exactly when he said he would. They also sent me a flatbed for my AWD without me having to request it! Thanks guys, keep up the good work!

I was in a huge jam… it was 10:00 at night, I was a half mile from home and my dog was just hit by a car and was stuck underneath it. Called 911 and they did not know what to do. They said they’d send a police car but could not give me an ETA. One unbelievable guy who stopped to help told me to tell them to call a tow truck Alex P from Northshore Towing showed up in less than 5 minutes, lifted the car and in another 5 minutes saved my dog from further injury. Not only that, he DID NOT charge me! I think we all have stereotyped ideas of tow truck guys. Alex P is not one of them. I will be forever grateful for his help.

Don’t ever use this company! They towed my car because of a somewhat minor accident which was fine — but they used a fork lift to move the car around their tow lot — they destroyed the undercarriage of my car — more than 3 times the original damage — probably over $ 10,000 —

Leonard was fast and super helpful. I needed to get from the northern suburbs back to the city after my car wigged out and he helped me find an auto place close to my apartment so I could leave it and walk back. I called three other towing companies before I called North Shore, and they were the only ones to 1) answer the phone at 7 am and 2) sent help. Next time I’ll call them first… though I hope that isn’t for a long time. Thank you!

I do not recommend. They are very rude and have bad service. They said they would send my car to the car shop around 9 am. After three hours of waiting, my car hasn’t arrived. When I called them, the operator transferred me to three different people and they didn’t know where my car was. Two of them were so rude and had bad attitude. When I called them again, they said they were going to deliver my car in an hour and call me back. Two hours passed and there was no call. Luckily the car shop contacted me, so I knew my car was there already.

My car wouldn’t start and Alex came and jumped me. Got her running but realized that the alternator was an issue. Came back at a convenient time that day and took it to a trusted shop and I got a great price. Arrived within thirty minutes and was so friendly and helpful and gave great advice. Will definitely call them if I ever need a jump or towed again!

Jose was amazing! He picked my car up way ahead of schedule and then picked me up on the way to the repair shop. Excellent customer service and a great sense of humor too. I highly recommend North Shore Towing based on the service I received; professional and very timely!

Very efficient and didn’t flake like other companies I called did.

They were quick and very nice! I got my car towed to the mechanics and it cost me $ 20 less to twice as far as my last tow from a different company.

Tony was efficient and quick! I was told 2 hours but he was here in 30 minutes. My car is running and I’m on my way to get a new battery. Excellent!
We truly appreciate your reviews.

I locked my keys in my car… I called several other towing companies in the area… No one answered the phone… These great folks picked up on the second ring and had someone out in no time. 20 min wait tops!!! Thank you so much for the prompt service!!!

I was windsurfing all day Sunday and when I got packed up to go home, the car would not start. I tried to jump it — but it wasn’t the battery.
Called North Shore towing and they sent over Leonard who got there it about 20 minutes. Leonard was friendly and professional, and got my car loaded on the flatbed in just a few minutes.
Coincidentally, there was an older couple next to me who had locked their keys in the car. They had been trying for 45 minutes to get them out with a coat hanger. I told them that I had a tow on the way, and maybe they could get some help from them. They needed help, but didn’t want to spend $ 60 on getting the car unlocked.
After Leonard got my car on the flatbed, he excused himself and said we’d be good to go in just a couple of minutes. He got out a few tools and walked over and helped the older couple get the keys out — took him two minutes but made their day. I told him «you’re the man» and he just said «that was no big deal». It was a big deal to them.
I jumped in the cab with him and we drove up to The Auto Doctor in Evanston and dropped off the car. On the way back to the shop he dropped me 2 blocks from my house.
In all, a surprisingly delightful experience.
Thanks Leonard.

My car was towed and brought here. Coming in, it’s very disorganized. There isn’t really a place for customers/​people to be. I stood in the hallway waiting to be helped watching 3 or 4 people walk around and wasn’t helped until I approached someone asking for it.
The person helping me was helpful until the machine couldn’t charge my card. I gave him another card and the machine again didn’t work. I called my bank and they said they weren’t receiving a charge. The guy told me it was my fault and that it must be because I didn’t have enough money (not the case as I assured him several times). I asked if he had another way to charge my card. He told me to walk to the ATM at the gas station up the street. I asked to speak to his manager.
«He’s busy.»
«Is he here?»
«He’s in a meeting with the owner.»
«Can I speak to the owner too?»
Then he motions for me to go further into the disorganized office. I walk into the owners/​managers office where two men whom I assumed were the owner and manager were sitting apart at their desks. I asked for help. I spoke aloud that the machine was declining my cards despite the fact that I have sufficient funds. I also explained that the banker said they’re not receiving any charge at all. Immediately one of them just says, «If the machine isn’t taking your card your card isn’t good.»
I asked him if he could help me and he said the same thing would just happen again.
After asking again for help insisting that my cards hadn’t been charged he finally agreed to help me.
With a smug and annoyed demeanor he got up from his chair and walked with me to the office to where the machine had repeatedly failed to charge my cards. Like dude I’m just trying to get my car back… He called another woman over to use the machine and she ran my card one time having it succeed right away (she also told the guy from before how to do it correctly).
I said to the manager, «Thank you! This is why I got you to help me. Your employee told me it was my fault and that I needed to walk all the way to the gas station to get cash.» He almost seemed annoyed that it worked this time. As he was leaving the room he muttered, «Your banker must have done something.»
I said after him, «My banker didn’t do anything.»
After finishing up with the original employee he told me my car was in the back lot and told me how to get there.
When I was walking out the manager started walking with me. I told him I was pretty unhappy with their customer service and that my trip was made to be really complicated. I also told him I didn’t appreciate his rudeness and unwillingness to help me pay them! He argued with me saying he was never rude and that his employees were all very helpful. I told him I wasn’t trying to argue with him, I was just giving him his customer’s impression.
When I could see my car I walked over to it alone. It was parked in so close that I had about 3 inches on either side of my front and back bumpers. I pulled back and forth about 10 times as the manager watched. Finally on the last one he motioned for me to keep coming and helped me on the last out. As I was driving by him he said, «Sorry your car got towed.»
I said, «Me too.»
In the end I’m giving 2 stars because of the help at the very end and the fact that he walked me most of the way to my car after seeing that I was annoyed. I feel like getting your car towed doesn’t have to suck that bad. With a little more customer service I could have gotten out of there a lot faster and been a lot happier too.

The man who towed the car was very courteous, professional and prompt. Thanks for the help.

After two and a half hours of waiting I called to investigate where the tow truck was and to my dismay the rude gentleman answering the phone told me «it’ll be there soon» then hung up. Honestly appalled by their attitude. I should have looked at some of the other comments before choosing this business. I’m not sure if this is common in the towing industry. However, if you want to wait for a total of three and a half hours then have disrespectful (tear your hair out) service then this is your towing company! No thank you North Shore I had a miserable time and you made the tow situation horrible.

Okay. So I hate that fact that I got towed, and their prices are pretty much astronomical. Here is the silver lining: I had a woman named Sheri Sanders wait on me. I’ll be honest– I came in upset– it was a lot of money and I am just starting a new job. However, I found out «compassion» and «towing company» is not an oxymoron. Sheri Sanders was compassionate, super helpful, sweet, encouraging, and just a damn nice person to deal with in a shitty situation. Ask for her.

Had the misfortune of a gas station car wash giving me a flat tire this morning. When the truck that was dispatched by my road side service group was going to take 2.5hrs to get to me, I went with my mechanics recommendation and called NST. 20ish minutes later, we went to work. The spare from my SUV wouldn’t inflate properly with the mini compressor in the kit, the driver David was able to use another compressor and properly inflate the spare and get it back together. He saved me a few $$ and more time. Now just have to spar with the gas station owner about the gash in the side of my tire! Thanks again David (and go Ducks!)

My car was towed from Oakton Street — a nice wide street. There should have been no problem. However, they did a mass towing of all cars on that block because it was street cleaning day. So perhaps they were a little too enthusiastic about getting my car out. Could not see the back of the car in the tow yard (wedged against another car). Drove home and found deep gauges in the paint on my back bumper. Will they repair or compensate me? Don’t know. If they do I will update this review but as of now I consider them a zero star company for damaging my car.

Very rude and bad attitude.
I do not recommend them.
I’m trying to inquire if they have specific towing services for junk cara and they respond with ten million questions which I don’t have the answer to.
Then they have the audacity to give me attitude… oh no… you just lost business buddy.