Star Wireless, LLC.

Misinformation about my account and RUDE about sums it up. I was having a display problem with my phone. I have been paying for insurance for years and knew that I was covered. Upon looking up my account in the computer I was told by the female sales rep that I DID NOT have insurance. There was no coverage for damage to my phone. She said I should go elsewhere to fix my problem. I told her there must be a mistake as I was sure that I had insurance. She reved up her rudeness and continued to insist I had NO insurance coverage. I told her that I had even made a claim a couple years back for damamge and was positive I had the insurance. I was then told I could buy insurance now for future phone issues but not this issue. Her attitude was rude, quick and short! She needs to go to customer service training and learn how to interact with customers. I left the store very stressed and with no sense of trust for this woman or Verizon.
I went back the next day and spoke to the manager. he looked up my account and said, YES, I do have insurance. He did not understand why she told me I didn’t. I had already taken my phone elsewhere to have it repaired so i lost my opportunity to submit a claim based on the woman’s misinformation. The manager gave me a $ 25 store credit for my bad experience with the store. What can you buy for $ 25 at a Verizon store? This clearly does not make me feel any better or in any way compensated for not being given a service that I had beeen paying for.
I was merely 1 customer. How many other customers has she given incorrect information to and been totally rude to. Who does she think she is? She should be fired!

I had a great experience here. My phone was broken beyond repair and I was trying to get a replacement. While the insurance I had didn’t apply to the Evanston store, they were still willing to help me contact the store I purchased the insurance at and to contact the 3^rd party insurance. But, most importantly, they did all this without trying to get me purchase anything of theirs. They just genuinely helped me.
I will definitely go back to this store when it does come time to get a new phone because I now have faith that these salespeople will not try to take advantage of me or push me into a phone I don’t need.

I am 95% sure that the employee whom Jay D. praises is the same one I came across on my visits.
I hated her and this Verizon store.

On both visits to this wireless paradise I have waited over 20 minutes for assistance. The first time, in 2006 the staff was helpful and fixed my incorrectly-​programmed phone. The second visit a convincingly unenthusiastic employee met my eyes not once in 10 minutes of conversing (I describe the problem and wonder if she is listening) while she clicked away at Verizon’s e-​database and eventually pronounces that I must call customer service. I thought she WAS customer service.

Good people.
I was making the switch from Cingular and they were very helpful with the «portage» of my number and setting me up with an excellent phone (and free accessories package). The guy didn’t try to sell me loads of extra stuff and was very patient when we ran into some problems.
They made a happy, satisfied customer outta me.