BECU

They have the slowest most out dated ATMs!
You would think with the constant line out the door for people to use the ATMs they would do something about it!
If you want to put something in the bank or take out some cash I would recommend you go somewhere else because this place is slower than a snail.

Worst employee ever. Ayla or whatever her name is. Doesn’t know how to smile. but definitely knows how to ruin your day with her smirks and degrading stares while you ask questions. It’s your job to be kind. You work at a bank after all. Otherwise this branch does a good job at helping out with whatever information you need. Never met someone so rude with customer service.

You need more ATMs installed that can take deposits. It doesn’t do me any good that there are a million atms I can pull money out of. As a business owner I need to deposit money. The lines are always long at the BECU branch, there are 5 ATMS at this branch plus inside tellers and yet it is always a 20+ minute ordeal.
The past 3 times I’ve tried to use ATMs that do have deposit outside of the branch, they have been broken. Big 5 in Shoreline twice and another location once. It’s simple, get more ATMs with deposits.
On a totally different note, just putting one more complaint in for your home loan department. We had a very bad experience with them. We ended up switching lenders and got it done in less than 30 days. Ended up costing us money to have another appraisal done etc.

My wife and I have been members of BECU for many years now. Always great experience and friendly, helpful staff. Breath of fresh air as far as banking goes.

Update 1: Unilocal works. After posting, we received a call from a BECU manager. He explained that, due to a lapse in employee training, our refinance application had been incorrectly rejected. He restarted the process and we closed 12-​07-​2015 with excellent assistance at every step. Three stars today, because BECU online mortgage customer service is — well, hidden. Front line staff are not trained (allowed) to call in a manager when a customer needs additional assistance or review of the application process. We appreciate BECU restarting our application, but suggest others insist at the time of their online application that they be given a customer service option.

This is for not having full services any longer on Saturdays! I have to go to another BANK; WSECU to use a teller; so why not do my banking here?
Also the ATM on the west side of main branch on evergreen way is EXTREMELY slow and at night for transactions to take so long is very dangerous… FIX IT!!!

UPDATE: Since I owe the money on a Home Equity Loan, I can’t completely sever all my ties with BECU until that’s paid back. So, I did exactly what I was told to do by the BECU rep I last spoke with and wrote out a check to BECU to pay on my home equity loan, fought the traffic to get to a local branch in order to pay and guess what? No one could help me there. When I asked for an extension with which to call someone at BECU because I was tired of having my life sucked away by waiting for someone from BECU to actually answer the phone, I was told rudely to dial 0 because that always worked for them!!! As if I hadn’t been doing that?
So, I gave in. I called BECU outside of the local branch and was put on hold, drove 15 minutes back to work, arrived at work, parked and I was still on hold. I waited another 5 minutes and some woman comes on who can’t help me but she will get a «specialist» who can take a payment from my debit card from another bank and who will charge me $ 9.99 for taking my money. I had to pay BECU $ 9.99 to take my money!!! What’s wrong with this picture?
Oh, and this guy who says he wants to contact me from BECU to «make it all better» — more stuff and nonsense from BECU. Just a move to «look nice.» I mean, what’s he going to do? Give me back the time I’ve lost or possibly pay me for my time? Hardly. This place is an absolute mess. If you have any sense, stay away especially from the Home Equity Loan department.
Is it possible to give a minus star?

This is a great branch for regular banking fees — in an easy-​in-​easy-​out location. There are two drive up ATMs (one in the front, and one in the back) in addition to the in-​building ATMs. Staff at this location has always been friendly when I’ve had to go in, though my needing to go in has been minimal.
Where they lose two stars is for their crappy mortgage/​home build loan department. Maybe they are new to the business of HBL’s, or maybe they are seasoned but still crappy. We started off the HBL process several months ago with our first agent, Tony. HBL’s are not easy to navigate — but they are made even HARDER to navigate and nail down when you are dealing with an agent who does not return calls. Tony started off on a high note by paying my husband a visit at his office, but he stopped answering calls and emails. He claimed to be on vacation — which is a reasonable explanation, but to have no contact/​out of office replies is highly inconvenient. The ball needed to get rolling on our loan, and it wasn’t going anywhere. My husband then called the branch to escalate our issue. Communication was also poor and non-​existent at this point, but eventually he was contacted and our loan set up was transferred to a different agent. This guy was better at communication, but unfortunately we had to stop the loan process with BECU.
Why, do you ask? Well, because their rates were really high for HBL’s compared to other banks which truly surprised us. Rates fluctuated on a regular basis, and we were told to «lock in» on a rate at one point, which we agreed to. However, after we thought we «locked in» a rate it changed yet again! We said goodbye to BECU and went to a different bank for a better rate. Oh not to mention, we were told underwriting would take SEVERAL MONTHS because they were «backlogged». This may be true to some extent, but the bank we moved to for the HBL closed us on the loan (at a rate that did NOT fluctuate) in 30 days.
So the short of it is: shop around. BECU is good for everyday banking, but don’t settle.

After being late on my auto payment 31 days. BECU decided to put it in repo. 2am on a Weds. There is a huge guy in my backyard. I go out to confront him and I was really nice. Just tripping that there is this guy in my backyard though. He asks me where the car is. I told him it’s at the dealership being repaired. He says I’m lying and starts shouting. I try to calm him down. He starts pushing me and saying that he will take my whole family out if I don’t show him the car. Take my family out? Like kill them? He then punches me on the left side of my head and walks off. I have it all recorded and am thinking of my next step. If BECU is going to send thugs to intimidate customers. Well, you achieved your goal. Scaring my children, wife and neighbors is all part of your master plan. Thanks.

Convenient location, good parking and easy access for multiple purposes. I love that they have many locations in and around the building for ATM’s. I appreciate the service that I have gotten for the past several years having an account through BECU

I have had multiple auto loans through becu, a painless wonderful process. However if you are looking for a home loan I would recommend looking somewhere else, anywhere else. When speaking with our loan processor we told her that we needed to secure financing within 2 weeks of going under contract on a new build. She assured us this wouldn’t be a problem. Today is Tuesday of week 3. She is no longer answering our calls. We are now looking at losing our earnest money and can no longer proceed with the building process. Do not use becu I’d you are looking for a home loan.

The people who work at BECU are some of the nicest people I have ever come across. They are more than willing to help you with any financial situation and will answer any and all questions that you have. I have been in so many situations that left me with hundreds of dollars in overdrafts and instead of making me pay a fee for having an overdraft like national banks do, BECU just sent me a letter asking me if I needed any help with managing my money and they definitely didn’t make me pay any ridiculous fees. Taking out my first loan was very easy and the tellers actually remember my face/​name, which is surprising because they deal with so many people.

We’ve been a BECU customer for almost 30 years. I learned as time went on that this is a financial institution that doesnt screw around with those individuals that have poor personal financial management skills. They march in a straight line and goosestep all the way and expect you to do mostly the same. You bounce a check as an example, they’re on your ass quick and congrats because you made it on to one of there special lists. The customer service via phone is very good. No lengthy wait times and it seems that the call center people are generally empowered to take care of most problems. No «let me transfer you to that department» B.S. If they have to call you back on some matter, its amazing because they actually will. The on line system is steller. Very easy to use and generally takes care of most issues. The on line bank pay works well. I pay 98 percent of my household expenses this way.
Now.
When they threw the doors open to the general public a while back, the service level took a bit of a hit, and one or two things need some work: First, what exactly are these remote office locations for? It resembles a typical branch location at the store front but it stops there. You go in and people are sitting behind desks and stuff but busy at what, I dont know. The people that work there seem to fall short of those that you encounter on the phone or at the two major offices in Everett and Tukwila.
I went in recently and asked for some blank deposit slips and inquired if they do pre printed slips with my account number and other information. I’m old school in that I often do deposits via mail as I live not close to any one of the cash machine locations. The woman who I spoke with looked at me like I was speaking Klingon or some strange language. She had NO idea what I was talking about. Not making this up. I showed her the BECU deposit envelope as proof that bank-​by-​mail still exists and I’m certain its the first one she’s ever seen. She was insistent that the ATM machines are where the deposits go. I’ve never had real warm and fuzzys about using ATM’s for depositing money or checks, Only GETTING money from them.
Suddenly a light bulb went off in her head and she went to a back room area and came back with a fistfull of generic deposit slips. Fine. that’ll do.
On another situation I was having problems chasing down a deposit (done by mail) and was asking the local remote location for some help finding it as It had been over a week. Same thing. They dont do that there and I would have to go to Everett or call. Dealing with the remote strip mall locations is about ¼th as satisfying as driving to the big house.
BECU is a damn good place to store and manage your money, but understand that they dont behave much like other banks and thank gawd for that.

I called BECU today and they reinstated the funds lost from our account. I am grateful that the person I spoke with on the phone, who worked at a call center, was very nice and helpful.
Four stars means I’m a fan. When they stop asking for your ID to get $ 10 in quarters I’ll seriously consider it.

What a joke this bank is…
I had a car loan there for about one month and paid it back in full after BECU screwed the monthly payment up. Now they chase me for a negative balance… they really are a disgrace to the (already bad) banking system.

You pay for Appraisal Fee $ 450 standard cost in
Washington State. BECU home loan process
Appraisal fee is not refundable. Also information
benefit lender. Appraisal check for flood zone,
value of the house, and house sold around area.
Alway ask question for any hidden fee and grace
point to pay your bill each month.
For example if you found home you want to
buy, you put down offer, seller agree to offer, buyer’s
want to have home inspected by Home Inspect, after
home inspect, seller agree to fix finding, now funny part
buyer/​agent call your loan officer to lock in loan interest,
bank now active Appraisal fee in your loan application
process, you go head paid A/​F, Appraisal person came
back with information value of the house and share to
all party that lower value then buyer offer after re-​inspection,
no guarantee the seller will sell or pay for (Appraisal fee)
house after home Appraisal but this 3 time negotiation,
seller can back out the deal lose nothing. You (buyer) will
lose Appraisal fee standard $ 450 again non-​refundable.
If Appraisal information benefit all party then why am I
only person paid for it?
search for about word Appraisal at
Home loan very confusion and very hard to get loan now day.
I think do to a lot home foreclosures and defaults.
Known your credit score before see loan officer.
I use Credit Karma website but
have to sign-​up to get free service.
I use
for shopping for home you can see
foreclosures home and seller home.
BECU bank has great online payment banking system.
Make payment to a week head of due day. Why BECU bank
has 2 days pending before releasing to pay your bill on-​time.

Good luck.

So our family had the unfortunate happen. We had to declare a chapter 13 bankruptcy. There were two credit accounts that we included as well as a motorcycle loan. Fast forward three years later we paid the motorcycle off in full at the branch teller window. Even though the loan was paid in full, the teller and her manager stated we would not be getting the title to the motorcycle because «BECU had taken a loss on another account». Now outside the fact the teller and her manager had a vindictive tone, what they told us was highly illegal. We had to get our bankruptcy attorney involved in order to get the title released.
They get a lot of praise, and if you are in good financial times they may be a great bank, but if you hit hard financial times, they can be outright distrusting and inappropriate (as I will explain in their Tukwila branch review).
In the chapter 13, we paid our bills back over the course of 5 years. Our family had unexpected expenses in 2007 and 2008, but before that, we were members of BECU since 2002 and had a very good credit history. It’s amazing how dirty this credit union made us feel throughout the whole process. Our mortgage companies, Wells Fargo and Chase as well as other creditors we included were much better than BECU was under the circumstances.

After banking for years with a national bank, BECU is a breathe of fresh air! Rather than paying a monthly fee for a checking account, they pay me a great interest rate to distribute my money promptly for me. Free checking, free on line bill pay, free ATMs and low cost loans.
Today my wife and I visited to get pre– approved financing to buy a new vehicle. Sarah was great with explaining the loan process and BECU makes a pain like negotiating at a dealership go away almost entirely with pre-​approval.
Yes, you still have to deal with a salesman that must run every offer up the flag pole to his manager however, there is no finance person involved when you are buying, only the hassle of the haggle! Credit Unions are good to patronize and BECU is great at it! Every Washington state resident can join BECU at places all over Washington for only $ 5.00 in a share account. I am sold and It doesn’t get any easier than that!

I might have only given this 4 stars when I lived nearby, but now that I’ve moved out of the country, I have found even more reasons to love BECU. I always appreciated the friendly tellers, free accounts, interests, etc, but now I realize how rare those things are in other places. Would you believe that some places will make you pay to see a teller in person? That free accounts are extremely rare? That not everyone will do money exchanges without exorbitant fees?
I still use BECU for many things like Paypal or charges in the U.S. and they remain always helpful when I contact them. They’re great at helping me locate sister-​sites in other states for no-​fee check cashing or withdrawals when I’m travelling. They are a great example of customer-​based banking that I wish could influence the rest of the world!

This is the biggest bank in creation. Good Lord.
I needed to visit one of their only two «full service» branches, and I chose here. Tukwila is probably just as close mile for mile, but it seems farther via route options.
It is kind of weird how they have «carnival rope» herding you into lines here and there, but I understand why after visiting today. they are B_​U_​S_​Y here.
I like that the ATMs were inside their own little vestibule/​lobby, but with how busy this place is, they might do well tossing in a few drive through ATMs as well.
I got here just before some sort of rush, only 4 people ahead of me. But, by the time I was being helped, the line had swelled to over 20 deep.
The tellers were friendly, and things moved along quickly enough. Some folks were clearly in a grumbly mood, but the wait was not at all egregious in any way.
There is a «financial center» and ATM location closer to my home, were I to bank here, I’d utilize their neighborhood centers, bank locations and these mini-​branches much more than I would traversing up to Everett.