Costco Tire Center

I have visited a few Costco tire centers over the years and have never had a problem with any of them. I always enjoy the straightforward service– buy the tires I want (which are usually on sale), pay at the cash register, and have them installed. No additional sales pitches about how my blinker fluid is critically low or how I absolutely need an alignment since I was due for one 20K miles ago.
But Oscar and his team at the Everett location have made for the best experiences I have ever had at a Costco tire center. I had gone to see Oscar earlier in the year to install Michelin Pilot Sport AS/​3 tires for my Acura as I had a non-​repairable tire on the car. After comparing prices, Costco had the best deal and a set of four tires were available to be installed on the same day. Oscar and his team were courteous and very helpful during every step of the process, something you don’t usually expect from a tire shop.
Oscar had told me it would take about two hours for the installation since the pending snowstorm and soon to expire instant rebate on Michelin tires created a line of customers scrambling to get new tires installed. About an hour later, I received a call saying that my car was done. I was in and out in less than 1.5 hours. I didn’t mind anyway, I had a hot dog, chicken bake, and berry sundae to keep me company while I waited.
Fast forward to today, when I noticed a slow leak on one of my rear tires. I could not spot the puncture, but headed to Costco anyway to redeem my free repair warranty. Oscar took a look at the tire and found a nail hidden on the angle between the tread and the sidewall, and mentioned that it was not repairable. He courteously explained the prorated warranty to me and how they would have to special order the tire. He mentioned it would take a day to arrive, or there was a chance it could arrive on the same day. He rang me up at the register and informed me a new tire under warranty would be $ 19. Can’t complain about that, especially since the new tire would cost $ 150 alone! I’m still waiting for Oscar to call me when the tire comes in, but I have no doubts that it will be delivered and installed quickly and professionally. Thanks Oscar & Team!

Clean, fast service, friendly staff.

Accolades for Oscar, the manager of the Costco Tire Center in Everett, MA, and the staff of the Costco Tire Center in Everett. Oscar really makes the place great, and has created a customer-​centric culture that has at its core, excellent service. Being a customer of the Costco Tire Center in Everett, MA (not to be confused with Everett, WA) is a privilege.

I have been to a lot of Costco tire centers — and service is always average. At the Everett location — Oscar really makes the place. He is friendly and really cares about the customer. He not only communicates all updates — he also jumps into the mix and helps his crew — screwing up his nice white dress shirt. Oscar definitely makes this place. He deserves a raise, no doubt.