Grease Monkey

Pulled up. Guys were quick to get me in. Very informative & helpfull. $ 10 off special!

Speedy. Very nice employees. I always appreciate it when they find a bulb out, or recommend service.

Always helpful. I’m never talked into products or services I don’t need. The office is always clean and sanitary. I never have to adjust my wardrobe in preparation for a visit.

Very helpful, they know what they’re doing. Friendly service and a great price on my oil change! Definitely will be coming back for my next one!

I see why theses guys get so many bad reviews. As I sit here in, the waiting room it floors me with how every single person needs an add on. and yep once I pulled out a coupon they were no longer so friendly. Though this is super convenient location, it is an extreme hassle.

Great atmosphere, honest and helpful with my first oil change on a motorhome. Scott was straight forward and very friendly. Great manager he is. I will return with my auto’s in the future.
Thank you

These guys are honest and know cars. Rarely will they tell you to do things that are absolutely needless. If there’s an error, they will rectify it. It seems like when I listen to their assessment and get a service, like a transmission fluid change before it’s too late, my car runs A LOT better! Thank guys! :)

I stopped in at Grease Monkey at Buffalo Square even though my daughter’s car was not yet due for service. She had been smelling a ‘burnt plastic’ smell coming from the engine even though her car wasn’t running hot. I asked if they would check all the fluid levels, and if they could check if something was possibly stuck underneath the car that would cause the smell. Scott, the Manager, called me out to show me that, indeed, a plastic grocery bag had become stuck and burnt onto the exhaust pipe under the vehicle. I was so relieved to discover the cause of the odor, and they sent me on my way with no charge for their time and inspection. Between the quality of work, fair prices, honesty, and outstanding customer service, it’s not surprising that we take all our cars here for oil change service!
Thank you Grease Monkey!

I’m only back here because other places are booked.
Typical, sales pitch.
Couple of employees arguing loudly.
Meh…

I have gone here for years for my oil change. Before at other places I felt that the staff would try to talk me into things or act like I didn’t know what I was talking about. This has never happened at this Grease Monkey and that is the biggest reason I keep going back. I find it hard to believe any one would have only negative things to say about this location as all the staff is friendly and informative plus the deals offered are hard to beat. Thanks for the great service as always!

Took car in for usual oil service. Although all the boxes were checked. they DID NOT clean windshield. Windshield has a million dead bugs on it. and NO indication they even tried to clean it. LIARS. They recommended transmission fluid change when I just had one done less than a thousand miles ago and IF they had actually checked would have seen it looked good. Told me wipers were good when I know they are bad and miss a whole section of windshield because they need to be replaced. What else did they miss? Did they actually change the oil? NEVER GOING BACK. TEMPTED TO COMPLAIN TO CORPORATE.

Took car in for oil change and it ended up not needing one but they were honest and told us when they could have taken our money anyways. Highly recommend!!! Honesty is the way to run a business!

Great service and great experience! Had my oil and tranny serviced. Very fast and thorough!

My husband just went to change the oil and forgot the coupon. I called and asked if they would let him bring it back or charge full price and then give him a credit when he returned with coupon. They would not do this. If their coupon had a barcode, I could understand this. But with no barcode they are manually discounting and this should have been easy for them to do. We have been changing the oil there since they opened. We will no longer patronize this business.
I am giving them one star because at least they told my husband I called and why (car was already in the bay) and gave him the option of leaving, which he did. Customer service goes a long way — try Amazon or Office Depot — they go out of their way for you. Grease Monkey might want to take some lessons from these businesses in Customer Service — especially for long time customers!

If you like the hard sale for extras you probably don’t need, this is the place for you. Sent my daughter here and they took advantage of her by up-​selling her synthetic oil and I ended up paying twice what I expected.
I wish I would have read these reviews before sending her here. We’ll use Dalton’s on Hwy 9 from now on.

They would get 4 or more stars if they weren’t such a hard sell for wipers or transmission flushes or air filters or other things that I completely do not comprehend. EVERY time I come here they try to up sell me to something that’s at least $ 60 or more. I hate this part of the visit. I always tell them I’ll have my dad do it for me later because it’s such a hard sell. Yuck.
Other than that, I’ve always had fantastic customer service, they always vacuum the front seats, and they always give me a new trash bag, which is my favorite part!

I’ve never been to a Grease Monkey but I got a coupon in the mail for one of the «super» oil changes and figured why not. When I pulled up one of the employees opened my door for me-​nice enough, except he door dinged the car next to me. The guy got out and began yelling at me about how I shouldn’t have parked so close to his car if I couldn’t open my door without hitting him.
Guess who the guy yelling at me was? THE OWNER!
That’s right folks, not only do you get a full oil service, you get chewed out by the owner because of something his employee did.
Man, now THAT is service!

It was standard «you need this» activity (as expected), which is so tiresome when your rig only has 9,800 miles on it… but the topper was when it was time to pay and I showed him the mobile coupon on my blackberry, you’d think I insulted his whole family tree. Went from friendly to ice cold in 1.2 seconds. If you don’t want people using coupons, stop putting them out there!

They are a bit pushy with the services, but at least the work *seems* to be done correctly. Jiffy Lube broke my husband’s brand new engine that only had 20,000 miles on it because they didn’t put the screw back on the oil pan!
So far, Grease Monkey seems to put all the parts back together correctly (wow, what high expectations I have!) but you do have to watch out for the «extra services» they try to get you to spend money on. You can easily walk out of there spending $ 75+ when you intended to spend $ 20 – 40 on an oil change.
The guy I dealt with the last time even said, «Now, I already told you that this needed to be done last time and you still haven’t done it.» C’mon, Mr. Grease Monkey guy, I don’t want to spend $ 100 on an oil change — feel free to tell me if a light is out or that my wipers need replacing and maybe I’ll consider it, but in the meantime, I just want my oil changed, not a freakin’ guilt trip sales pitch, thank you very much. Please rest-​assured that if I need other services, I’ll be going to a professional mechanic or the dealership.
That being said, this is the same experience I’ve gotten from other drive-​in oil change places (hence the 2 stars, it’s par for the course), So just next time you go, just say no thanks, Mr. Grease Monkey guy, keep your radiator flush to yourself!