Judd & Black Appliance-Service Center

We actually bought our refrigerator from the Edmonds store but the J&B repairs are done through a central office. Our Whirlpool refrigerator is on it’s 4^th and 5^th repair, each time taking time off from work and throwing out food. Repairs are never done on the day you call, always 2 – 3 days out. J&B repairmen do not work after 5:00PM or on weekends. Their policy is 3 «calls» but of those «3» «calls» each results in 2 visits because the repairman comes out to «see» the problem, then goes back to the shop to call the manufacturer and get advice and/​or special order parts because returning for another visit. We take time off from work for every visit and wait for the repairman. He has been nice enough to call to tell us if he is running late. All this «great» service for a «guarranteed, name brand» refrigerator we bought in June 2015 that still does not work in December 2015. J&B offered us 10% off prices because our builder bought the range, hood fan, and dishwasher from J&B at builder prices/​discount. In the past (and next time), we will go back to Lowes/​Home Depot/​Sears for any appliances because it is much, much better service for the 10% savings (which have been used up in time and spoiled food over the last 4 months). Do not buy from J&B. Buy from big box stores for better service (that 10% wasn’t even a better price, our goal for purchasing from J&B was to have a smoother experience getting the appliances into our new home, which is a whole other story).

The service man that was out to fix my dishwasher was great.

The last straw.
We have purchased a complete set of kitchen appliances (not low end) through Judd and Black over the last 10 years. Beds, BBQ’s, etc. Have had them serviced, when needed (not often, thank Gawd) via them also.
But — this last service call is it.
Called and was told a technician would be out between Noon and 2:00 last Tues. By 2:15 when no one had arrived and I had heard nothing — I called their Service Dept. Hmmm… well, I don’t know. On hold… guy comes back and says the Tech. is on his way. He finally shows up about 2:25 or so with an attitude.
Walked in and went to my broken washing machine. Sees it needs a new button and a new panel (about $ 245 for panel and another $ 30 for button). He will order and it usually takes about a week to get parts. Whatever…
Exactly 2 days later, on Thurs., I get a call that the parts are in! Miracle! Can they please come out early Fri. and put them in? Uh, no, it’ll be another week but we will be the first call of the day, i.e., between 9 & 10 a.m. (since they don’t even open until 9:00). Again… whatever…
Now, on Wed. a.m. I get a call at 8:30 a.m. Tech. says he’ll be here about 11:30. What? Well, he is reading the work order and he sees that someone wrote after 12 (which was for previous call) and then — first call of the day. So… instead of calling me FIRST — he tells me he called 3 other people ahead of me. So…11:30 or maybe 11:00 is the best he can do. Does that work for me (which is their standard question and then when you say «no» well, they apologize and say they will see you at whatever time THEY think, not what you were promised).
So…here I sit for another 2 hours (MY work can wait, I guess) — while I wait for the washing machine man to show up.
You know, in this day and age when scheduling software is available and it should be easy to directly schedule your Techs. when a client first calls you — why does J&B have their Tech’s. call the morning of an appointment to set things up? Why not put the stuff on their calendar. Or, for Pete’s sake, have them call the night before? Or… here’s a clue, start work at 8:00 a.m. like the rest of the world.
I will say it again — local businesses want you to shop local. But they don’t treat their customers any better than big box stores… so why would people spend the extra $$$ shopping with them?
Really, really, really unhappy with Judd and Black. And, obviously they don’t care, because you don’t see any answers or anything else from J&B on these Unilocal reviews.
Go elsewhere…

Called Judd and Black for warranty repair on my refrigerator, ice maker not working. I was told it would be a week before anyone could come out. A week later the tech called and «diagnosed» my problem over the phone. Said he would order the parts, and they should be in in about a week. Parts came in, but it was another week before anyone could come install the parts. The service tech finally came to install the parts, told me the ice maker would take time to start producing ice. When I checked for ice, not only did I have no ice, but now the freezer doesn’t work at all, and all my food has defrosted. I guess the phone diagnoses was wrong. Tech came out again and ordered more parts, it’s going to be another week before anyone can come install them.
I purchased this refrigerator at Judd and Black because I had just had a terrible experience with Lowe’s service. I chose my refrigerator because I was told by my salesman that parts were always available. I was also promised that Judd and Black provided excellent service. In my opinion, the service I have received from Judd and Black is far from excellent. Sales department may sell the first, but service sells the rest. The service department just cost Judd And Black any more of my business.

My subzero fridge stopped cooling. Guy came out, said it needed coolant. Said $ 300. Guy’s boss came out, said it wasn’t coolant (freezer still makes ice), it was the compressor. Fridge worked for about 4 days then stopped working again.
I am now down over $ 1000 and my subzero fridge is still broken. I effectively paid $ 250 a day to get my fridge to work for 4 days.
We have a nice house so they assumed we can blow money on multiple repairs. But the repair guy makes more than I do.
I will never call them again and I hope others follow suit.

I had an appliance repair company tell me I needed a control board for my Kitchen Air dishwasher at a cost of over $ 400. I had Judd and Black service come out for a second opinion. The technician was very knowledgeable and told me the only problem was the way the hoses ran from the dishwasher to the drain. Whatever he did fixed the problem … for the price of a service call. They demonstrate integrity and I will never call anyone else again!

I have bought 4 major appliances from the this company. All my experiences have been very good, from price, salespeople, delivery and service. Have had many service calIs. [not their fault]. I always recommend this company to friends

Had a tech come to look at the @#$# washing machine again as it was leaking and I could not find where it was coming from. The first gentleman could not recreate the issue so he scheduled another call a few days later where I could run some laundry ahead of time to prime the leak. Second guy came and found the leak and said we needed a new boot gasket, which was what I expected after doing my own research. Few days later, a third guy came and installed it in just a few minutes and we were all happy! Except a few hours later, the leak reappeared :(
Feeling somewhat disgruntled, we called back and another guy came out and took apart half the machine and discovered the real issue… the tube that leads from the soap dispenser to the tub was cracked. Its a rare problem. I asked if he could reinstall the apparently non-​faulty boot gasket and could we return the new one that we didn’t need. I wasn’t sure if this would fly since it had been in our machine for a few days but I really didn’t want to pay $ 120 for a part I didn’t need. He called his supervisor and they said ok so he put back in the old one. Sweet. Then a few days later another guy (funnily, the very first guy who came out… I think we might have met their entire staff!) came to put in the new tube.
So after all these visits and installing and un-​installing a part we didn’t need and then installing a part we did need we were only charged for 1 service call and the cost of the tube. I have found with J&B that if you have a reasonable request they will do what they can to accommodate a customer and I really appreciate that they aren’t tied into strict policies but are flexible with whatever situations come up. We continue to be very pleased with their service and timeliness.